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  • TSAOG Customer Survey Highlights - April 2013

    May 06, 2013

    When our patients have something nice to say about us, we like to brag about it!

    Please enjoy some of the highlights from TSAOG's April 2013 Customer Survey:
    • Dr. Schroder was personable and thorough. He took the time to explain my injury and treatment.”
    • “It is a very comfortable and welcoming environment. Everything there is designed with the patient in mind. Love it”
    • Ortho Now is an awesome service. I love their efficiency and the way they take care of everything for you.”
    • Dr. Balldin has awesome bed side manners. He made my kids feel so comfortable and explained everything to them about their condition and everything to expect during the healing process. I will completely recommend him and the clinic to all the parents on my kids’ team.”
    • “great locations nice comfortable waiting areas, friendly staff, imaging on site, outpatient procedures on site, i have had more than one of your staff go out of their way to make me comfortable during my visits. I am suffering from sciatica and i am usually in extreme pain by the time i have ridden in the car to get to an appt. They notice and get me pillows or find an empty room so i can lie down. this seems like nothing but it is a big deal to me. thank you!”
    • Dr Bergfeld and Mayra went out of their way to squeeze me in for severe pain from my back injury!”
    • “Vanessa & Dr Hennessy are the best”
    • “I was confident in Dr. Woodbury performing my hand surgery and I am happy with the outcome.”
    • Dr. Randall Marx is the best physician I have ever had in my entire life. He's polite, but stern (as needed to get a point across), very sincere and makes me feel that he cares for me as a patient.”
    • “I was very impressed with the physical therapist, Mr. Trueman, who did my evaluation. He was not at all rushed and was very thorough and had useful and practical advice that I can begin using right away.”
    • “What really stands out for me about TSAOG is that the staff is extremely friendly and pleasant while still being professionally. From the time I arrived, the person who checked me in, the nurse, the doctor and the person who checked me out were all extremely pleasant. So much so that I almost felt like asking for an office manager before I left to tell them so. Thank you.”
    • Dr. Brenman has helped me and given me hope and a new life. He cares about helping me and he does an outstanding job doing what he does best. Yall have a winner working for yall.”
    • “I couldn't ask for a better Doctor than Dr. Bell
    • Dr. Ursone took the time listen to me explain the history of my injury vs. having a staff member do so. He did a good job in explaining my treatment options. He is calm natured and expressed an interest in resolving my knee problems.”
    • “I have a lot of confidence in the providers. They did not rush into surgery and ensured realistic expectations on my part.”
    • Dr Taber has the unique, very specific knowledge required to fix my hip problem.”
    • “My wife is treated as a person with a problem and not a patient with a chart.” (Dr. Ochoa)
    • OrthoNow allowed me to be seen immediately rather than wait a week to schedule an appt. I feel like I will get well faster knowing why I was in so much pain.”
    • “I was nervous about surgery but the staff took care of me like family”
    • “All of your staff, but especially Dr. Viroslav, are attentive and do their best to please.”
    • “Very friendly and ACCESSIBLE staff. Doctors don't hide behind nursing staff.” (Dr. Tolin)
    • “I can always be seen without delay. There are so many sub-specialists and I feel that my issues are appropriately addressed.” (Dr. Rowland)
    • “The wait time is always very short and my plan of treatment is always explained thoroughly. My questions and concerns are address quickly and thoroughly.” (Dr. Pace)
    • “Superb professionalism - they take their work seriously.”
    • “I have been treated by Dr. John Hinchey in the past and have used this group since 1956.”
    • “I call it the one stop shopping for my fix it shop. I have had foot surgery shoulder surgery and knee surgery there.”
    • Dr Bryan Kaiser has treated both my daughter and husband. I have complete confidence in his recommendation of treatment.”
    • Dr. Jacobs is very thorough, Informative and caring”
    • “Liked the DR. Very much. Great attitude and manner.” (Dr. Hibberd)
    • “What a blessing to have Dr. Gonzalez on my team!”
    • “it was fast, clean and doctor was very clear” (Dr. Garcia)
    • “All appointments have been wonderful. Very little wait time. Desk Staff very courteous and professional” (Dr. Galindo)
    • “I wish you could teach all my Physicians how people should be treated.”
    • Dr. Drukker is awesome! He has helped me so much. I am very grateful to him.”
    • Dr. Connor and his staff are topnotch. I always get the best of treatment during my office visits.”
    • Dr. Burkhart and PA Haley will always occupy a special place in my heart/life. Thanks to them I have a shoulder that's like new. Will highly recommend them to friends and/or others for top-quality, premium service/care.”
    • “[I like] the individual care and attention that Dr Brown and his NP provide to their patients.”
    We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!


    Please note: Spelling and punctuation errors may have been corrected for readability.


  • Friday, April 26th - Battle of the Flowers - Special Hours for TSAOG and OrthoNow

    Apr 26, 2013

    This Friday, April 26th, all TSAOG offices and the OrthoNow Urgent Injury Clinic will be open from 8am-Noon only.  All offices will close at the half day to allow employees and physicians to enjoy Fiesta with their families.

    Regular Saturday hours, 9am-1pm, will resume for the OrthoNow clinic tomorrow, April 27th.

    Have a safe and happy Fiesta!


  • TSAOG Customer Survey Highlights - March 2013

    Apr 08, 2013

    When our patients have something nice to say about us, we like to brag about it!

    Please enjoy some of the highlights from TSAOG's March 2013 Customer Survey:

    • Dr. Schroder […] is extremely professional, courteous and through. He is an excellent addition to your physician staff. We also thought highly of Debra Mendiola. She was always helpful.”
    • Dr. Balldin was wonderful!! I would highly recommend him to my family and friends!!”
    • “So glad to get the help for my back that I needed.” (Dr. Bergfeld)
    • “This practice is the first practice that I've been to that is 100% perfect. From the front desk to the surgeons and all the techs and the physical therapist they are all great.”
    • “Friendly staff and MDs who opt for the least traumatic therapies as first options.” (Dr. Hennessy)
    • “Totally professional service from start to finish. I could not be more pleased with the entire experience. Thank you so much!”
    • “Even though I live out of town, it is easy to get to and I always find a parking place. But, more importantly , the office staff and physicians are professional and cordial.” (OrthoNow Urgent Injury Clinic)
    • Dr Woodbury performed surgery on my son's hand. Even my husband (who is hard to please) was completely happy with everything.”
    • “The staff in SAOG is wonderful and considering that we live 4 hrs away, we were able to be seen timely. But above all, i was very pleased that Dr. Randall Marx sees his patients from the beginning to the end of the appt., he isn’t one of those doctors that sees his patients and then passes them over to the PA or any other staff member. During our appointment, he seemed very confident in what he wanted to do during surgery and now that I've had my surgery, seeing Dr. Marx explain with total confidence on how the procedure went, gives us faith that we did make the right decision in leaving this surgery in Dr. Marx's hands. I will highly recommend Dr. Marx to all our friends and family!!!”
    • “I enjoy coming to Dr. Brenman. He always answers my questions thoroughly and remembers information about me.”
    • Dr Bell is great. The best Ortho Dr I have had. Thanks for all. !!!!!!”
    • “Thank you for taking such great care of our son! he even told me that he thought Dr. Ursone was a very nice doctor. If you know my son, that is a big deal, Doctors can be pretty scary for him ;)”
    • Dr. Taber is #1 in my book. He did a hip replacement surgery 9 mo ago and literally gave me my life back.”
    • Dr. Ochoa is very much a realist and he seems to care about my ideas. His knowledge of percentages of recovery and success were astonishing.”
    • “I liked Dr. Viroslav and I feel he was very concerned about me and gave me his full attention and answered all of my questions.”
    • “Good and truly professional physicians.” (Dr. Valdez)
    • “Great Front desk and nursing staff and the physician is outstanding in terms of instilling confidence, diagnostics and follow up” (Dr. Tolin)
    • “The Doctors and staff are very friendly, knowledgeable, and helpful. I like the convenience of having all necessary services within the group’s offices - xray, CT scan, surgery center, etc.” (Dr. Rowland)
    • “Outstanding professional medical care.” (Dr. Pace)
    • “Love your doctors!! They take care of me!!!”
    • “The PT staff is the best!!! Phillip Trueman helped me through my first surgery and now and Keli Smith, Phillip, Tiffany are doing a great job for me!!!!!!!!! are helping me again”
    • Dr. Kaiser is top notch in my book. VERY SATISFIED WITH THE KNEE PROGRESS AT 8 WEEKS POST-SURGERY!!!!!!!!!!!”
    • Dr. Jacobs is great, willing to do whatever he can to help you.”
    • “I have been with Dr. Hibberd from 2005 and from the start of our association have felt more safe and cared for than with any other physician.”
    • Dr. David Gonzalez and his staff always treat me incredible always answer my questions”
    • “I have much confidence in Dr. Garcia.”
    • Dr. M.J. Galindo is a very good doctor he listens to everything you say and does not try to diagnose you fast just to clear the room for the next patient. I feel I am very cared for by Dr. Galindo and the staff. Above and beyond service compared to other doctors’ offices, urgent care, and hospitals I have been to.”
    • “I liked everything. To be more specific I like that you do not have to wait too long in the waiting room. I like that you can see the appointments are on schedule. I like that the doctors see you very fast and you do not have to wait forever in a room. The care is specific to your needs and you are treated with a sense of urgency. Checking out is easy. I LOVE the patient portal it is very easy and makes updating medical records a breeze. Also I like the option of being able to pay online that is so AWESOME.”
    • Dr. Drukker was efficient, yet caring. My visit was quick & as painless as possible.”
    • “I thank the Lord for my blessings, and for my good doctor. Dr. Connor should be encouraged for his good work.”
    • “I hope the staff and Dr. Burkhart know how their help and kindness during this time means very much to the patient.”
    • “The excellence of my doctor and the staff, as well as the impression that everyone enjoys working there.  Dr. Brown gives his patients the sense that he is totally focused on them when he is with them.  I never feel as though he is rushing my time, so I can accept the occasional wait.”

    We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

    Please note: Spelling and punctuation errors may have been corrected for readability.


  • TSAOG and OrthoNow Easter Weekend Hours

    Mar 29, 2013

    All TSAOG locations and the OrthoNow Urgent Injury Clinic will close today, Friday, March 29th, at noon in observance of Good Friday.

    OrthoNow will be open its regular hours tomorrow, Saturday, March 30th, from 9am to 1pm for orthopaedic injuries.

    All TSAOG locations will resume normal operating hours on Monday, April 1st.

    Have a safe and fun Easter weekend!

  • Dr. Ephraim Brenman on Non-Surgical Treatment for Low Back Pain

    Mar 22, 2013

    A new study published in the Annals of Family Medicine says that osteopathic manipulative therapy leads to short term pain relief in patients suffering from chronic lower back pain.  I sat down with Dr. Ephraim K. Brenman, TSAOG’s resident osteopath and a specialist in Physical Medicine & Rehabilitation, to discuss this therapy.

    What does it mean to be a Doctor of Osteopathic Medicine (D.O.)?
    To become a Doctor of Osteopathic Medicine, you go through traditional medical training in addition to training in osteopathic manipulative therapy.

    What is osteopathic manipulative therapy (OMT)?
    Osteopathic manipulative therapy is basically using your hands as tools to heal.  It can range from high velocity work (the pop, crack kind of stuff that people associate with chiropractors) to soft tissue manipulation.

    Do you use OMT in your practice to treat patients with low back pain?
    Yes, absolutely.  OMT is one of the best treatments for patients with lower back pain.

    What kind of results have you seen using OMT with this patient population?
    I’ve seen really good short term results, especially when OMT is used in combination with a home exercise program.

    When you say short term results, what time frame are you describing?
    With OMT, patients can usually expect pain relief lasting 2-4 weeks.

    The new study also found that ultrasound therapy is not as effective as OMT for patients with lower back pain.  Have you found this to be the case in your practice?
    Yes, ultrasound therapy basically uses radio waves to loosen tissue and that’s never going to be as effective as physically loosening tissue to relieve pain.  However, I think using ultrasound therapy in tandem with OMT might yield more desirable results.

    For patients who suffer from low back pain, short term pain relief may not sound like enough of a solution.  How do you get from short term pain relief to a long term solution for these patients?
    Patients can undergo 4-6 treatments of OMT, but I encourage OMT along with a home exercise regimen to loosen tissue clinically and then keep things loose while strengthening trouble areas at home.  Most patients who go through this process can transition from clinical treatment with OMT into just using their home exercise program as a long term solution for their low back pain.

    Dr. Ephraim K. Brenman is a physiatrist with additional fellowship training in spine and sports medicine.  He specializes in non-surgical spinal care and pain management and treats patients aged 12 years and up.  To schedule an appointment with Dr. Brenman, please call 210-281-9595.