TSAOG Customer Survey Highlights – October 2012

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Any time our physicians have something to say about an issue facing TSAOG or our community, we ask them to BLOG about it.  Starting today, when our patients have something nice to say about TSAOG, we’re also going to BRAG about it.

Please enjoy some of the highlights from our October Customer Survey:

  • Dr. Burkhart has done everything he could to help me, and his staff has been helpful. The staff has shown genuine concern and I feel they are there to give their patients excellent nursing care.”

  • “My physician had given me my life back with the care provided. I was 8-9/10 on pain scale when I had first seen him…I am now 90% improved and getting better everyday. He is a blessing.” (Dr. Hennessy)

  • “Patient portal to fill out all my forms via typing the night before was AWESOME! Insurance information automation was also very nice. I really liked your streamlined e-check in process.”

  • “Having been in medical ofc mgmt and billing, I am pretty picky about the way offices are run. I have no complaints about the treatment my husband and I have rec’d from both Kaiser and Jacobs. They are both my kind of doctors. Also, x-ray was excellent.”

  • “The San Antonio Orthopeadic group has been a wonderful experience. Doctor Brenman has been one of the most professional, patient, and knowledgeable Doctor that I have had the opportunity to be involved with.” 

  • Dr. Ochoa was very good & thorough.”

  • Dr. Balldin was very professional and answered all my questions to my satisfaction. His nurse Amanda was also very helpful in every situation in which I dealt with her. She is polite and professional.”

  • “I feel blessed to have such a wonderful doctor who did a complete hip replacement on me. I have no pain, I can walk, and he explains everything in detail. Excellent doctor!” (Dr. Ursone)

  • “Doctors take their time talking to me. I also like the different locations for physical therapy.”

  • Dr. Valdez is kind & is a good listener. He makes me believe he cares about me.”

  • “I don’t think any other doctor’s group in town can match it. Best doctors and great staff. Whats not to like. Could not be more pleased.”

  • “My friend recommended Dr. Viroslav because he is a wonderful Dr., skilled & patient.”

  • “So happy for the south side location. Dr. Bell was great!”

  • “The dedicated, knowledgable, caring and professional attitude by your Dr. UrsoneDr. ConnorPA’s Miller, nurses, and Imaging Technicians and Doctors.”

  • “Was happy n very satisfied with Dr. Drukker his bed side manner, politeness n quickness to see n tend to my finger ,been a long time seen by such patient care with care. Did not think existed anymore .thank you DrD.”

  • Dr. Galindo and his staff are WONDERFUL.”

  • Dr. Frank Garcia was remarkable. He zeroed in on the problem, set up the appropriate tests and his grasp of my problem which will require surgery was thoroughly explained and several specialist were given to me right on the spot. I feel confident my problem can be successfully addressed.”

  • “Thank you for the on time appointment and the excellent physician and assistant.” (Dr. Gonzalez)

  • Dr. Jacobs is the most personable physician I’ve dealt with with my knee problem. He answers all my questions. And he really enjoys working with his patients–a true professional.”

  • “I wouldn’t change a thing. I was completely satisfied with my over all care. The staff was very professional and Dr was very attentive. Thank you.” (Dr. Marx)

  • “I feel very much at home…the staff make it a point to ask how I am doing even if they are not currently part of my treatment team.” (Dr. Pace)

  • “Very little wait, staff and Dr Rowland wonderful.”

  • “I like the courteous and friendly service. I also like being given all treatment options so I can make my own decisions for treatment.” (Dr. Schroder)

  • Dr Taber is the greatest!”

  • “Staff was very nice and made me feel Welcomed.-Everyone cared about the Injection I was going to receive in my right knee.” (Dr. Tolin)

  • Dr.Woodbury is very nice, made me feel very comfortable.”

  • Mrs. Miller and PA Miller are the two most dedicated, professional and caring health care providers my wife and I ever had the good fortune to obtain services from. By total coincidence, PA Miller and his wife provided Imaging Services and Othopedic Services to my wife and I during other than normal duty hours on two successive nights. I can’t say enough about the Millers dedicated and outstanding health care thru all phases of urgent care services. My wife and I have traveled all over the world for the past 50 years or so and the outstanding services by the Millers was indeed refreshing.” (Note: PA Davis Miller is our lead PA at the OrthoNow Urgent Care Clinic at the Orthopaedic Institute.  His wife, Leticia Miller, is our ultrasound technician at the same office.)

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

NOTE: We cannot provide medical advice or diagnoses without seeing a patient in person.

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