TSAOG Customer Survey Highlights – May 2013

• “Everyone performs their job way over 100%. Received excellent care.”
• “I have worked in the medical field for over twenty years and this is one of the most professional offices I have ever seen. Thank you for your excellent care.”
• “Dr. Brown was excellent. Thanks”
• “Everyone provides professional, courteous service; I frequently recommend your practice to others.”
• “Dr. Connor showed me my knee x-rays on his computer and explained in terms I could understand exactly was I was seeing. He is very patient and gives many options concerning my knee problem. He never once told me this is what you should do. He always gave me options. I feel very confident that he has my best interest in mind. He is very congenial and professional.  I wouldn’t go anywhere else. Thanks Doc.”
• “Was treated like a family member!!!!”
• “Dr. Drukker did a great job with my De Quervain’s surgery…Even after only a week, I can tell there won’t be much of a scar.”
• “Prompt and courteous service from check-in all the way through to check-out.”
• “Loved that I could request the appt online over the wkd and got a call first thing Monday morning. I really like filling most of the forms from home.”
• “I strongly believe that Dr. Galindo is the best possible choice for my surgery.”
• “Yes would like to thank Dr Garcia and Luis Perez and all their support staff!!”
• “Dr. Gonzalez takes time to talk and answer any questions I may have, and all the staff is very friendly and professional.”
• “The Dr. was knowledgeable and kind.” (Dr. Hibberd)
• “In/out fairly quickly. Like the fact that xrays can be done so quickly and ready to read….no wasted time going to another facility to have it done.”
• “I am so glad I do not need surgery. It is refreshing to know that there are surgeons that believe in trying everything before surgery is deemed necessary. Also wait time was very agreeable.” (Dr. Jacobs)
• “I think you have the best Orthopaedic doctors in San Antonio.”
• “All therapy staff are excellent. Larry Lane is very good and goes beyond the call of duty; very nice!”
• “Dr Kaiser and his staff. THE VERY BEST IN SA!!!”
• “Atmosphere of professionalism; friendly staff; neat and clean patient rooms; I am pleased with the Dr.’s knowledge and chair side manner.” (Dr. Pace)
• “Great doctors and locations AND accepts workers comp.”
• “100 % Professional”
• “Dr, staff and the great attitudes of the entire staff” (Dr. Rowland)
• “Dr. Tolin very efficient, courteous, EXCELLENT Doctor!”
• “I appreciated how attentive Dr. Valdez was to my concerns.”
• “As always, Dr Viroslav is an outstanding M.D.”
• “I really like how Dr. Ochoa explained things to me. He remembered me from my last visit, I wasn’t just a new patient. His bedside manner was great. And he instilled confidence in me that I had a great doctor taking care of me.”
• “My husband and I were very impressed about the whole experience. I filled out new patient info. We didn’t have to wait to get x-rays. We were immediately taken to a room and dr. came in within minutes! Dr. Taber listened patiently, did not rush us out, and made me feel that he could resolve the problems that I have had for a long, long time.”
• “Scheduling has always been easy”
• “Dr. Ursone is a people person who took the time to explain and listen on every visit. This was my final visit after two years being under his care. I wish there were more physicians as caring as Dr. Ursone!”
• “The PT staff were friendly and professional.”
• “Dr. Bell is great, and very thorough. I’m pleased with my treatment thus far. Plus, it’s close to home”
• “Every doctor I’ve seen in your practice has been highly competent and caring. I’ve seen 4 of your doctors over the years, and have never been disappointed.”
• “I have been very happy with the doctors and staff. I have ALWAYS been treated with respect and made to feel that my time is just as important as that of the doctors. Dr Brenman speaks in a manner that I (the layperson) can understand and thoroughly explains what is entailed in each procedure.”
• “I got an appointment very quickly, and I found Dr Marx very easy to talk with. He explained my options clearly, and gave me respect as an individual. Thank you Dr Marx!”
• “Therapy staff were excellent. John Tovar, Chris Troyer, and Isaac were all very attentive, were flexible with scheduling, and really excelled in helping me through the recovery/rehab process. I was fortunate to have this group to work with.”
• “There is nothing about TSAOG that I do not like. It’s great!”
• “The staff at this office has probably been our best experience with a doctor’s office EVER. My family has been very unfortunate in needing to be seen by so many physicians, so we have lots of experience with staff and doctors. While we may live 2 1/2 hours away, if ever the need arises that we need to use an orthopedic doctor, we will gladly make this trip again.”
• “Dr. Woodbury and Jennifer are great. I would like to thank them so much for everything they did for me.”
• “The Staff was absolutely the BEST, Miller, PA was AWESOME and very polite and informed me of the procedure, and Turkessa (radiology tech) was great!” (OrthoNow)
• “Dr. Hennessy’s outpatient surgery on my back completely, 100% fixed the problem. I could not be more satisfied!”
• “Dr Bergfeld is a great Dr and I’m very happy to have her working with me”
• “I liked Dr. Balldin, he was a breath of fresh air and I will strongly recommend him.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!