Blog

TSAOG Customer Survey Highlights – March 2013

Posted on

 

When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s March 2013 Customer Survey:

  • “Dr. Schroder […] is extremely professional, courteous and through. He is an excellent addition to your physician staff. We also thought highly of Debra Mendiola. She was always helpful.”
  • Dr. Balldin was wonderful!! I would highly recommend him to my family and friends!!”
  • “So glad to get the help for my back that I needed.” (Dr. Bergfeld)
  • “This practice is the first practice that I’ve been to that is 100% perfect. From the front desk to the surgeons and all the techs and the physical therapist they are all great.”
  • “Friendly staff and MDs who opt for the least traumatic therapies as first options.” (Dr. Hennessy)
  • “Totally professional service from start to finish. I could not be more pleased with the entire experience. Thank you so much!”
  • “Even though I live out of town, it is easy to get to and I always find a parking place. But, more importantly , the office staff and physicians are professional and cordial.” (OrthoNow Urgent Injury Clinic)
  • Dr Woodbury performed surgery on my son’s hand. Even my husband (who is hard to please) was completely happy with everything.”
  • “The staff in SAOG is wonderful and considering that we live 4 hrs away, we were able to be seen timely. But above all, i was very pleased that Dr. Randall Marx sees his patients from the beginning to the end of the appt., he isn’t one of those doctors that sees his patients and then passes them over to the PA or any other staff member. During our appointment, he seemed very confident in what he wanted to do during surgery and now that I’ve had my surgery, seeing Dr. Marx explain with total confidence on how the procedure went, gives us faith that we did make the right decision in leaving this surgery in Dr. Marx’s hands. I will highly recommend Dr. Marx to all our friends and family!!!”
  • “I enjoy coming to Dr. Brenman. He always answers my questions thoroughly and remembers information about me.”
  • Dr Bell is great. The best Ortho Dr I have had. Thanks for all. !!!!!!”
  • “Thank you for taking such great care of our son! he even told me that he thought Dr. Ursone was a very nice doctor. If you know my son, that is a big deal, Doctors can be pretty scary for him ;)”
  • Dr. Taber is #1 in my book. He did a hip replacement surgery 9 mo ago and literally gave me my life back.”
  • Dr. Ochoa is very much a realist and he seems to care about my ideas. His knowledge of percentages of recovery and success were astonishing.”
  • “I liked Dr. Viroslav and I feel he was very concerned about me and gave me his full attention and answered all of my questions.”
  • “Good and truly professional physicians.” (Dr. Valdez)
  • “Great Front desk and nursing staff and the physician is outstanding in terms of instilling confidence, diagnostics and follow up” (Dr. Tolin)
  • “The Doctors and staff are very friendly, knowledgeable, and helpful. I like the convenience of having all necessary services within the group’s offices – xray, CT scan, surgery center, etc.” (Dr. Rowland)
  • “Outstanding professional medical care.” (Dr. Pace)
  • “Love your doctors!! They take care of me!!!”
  • “The PT staff is the best!!! Phillip Trueman helped me through my first surgery and now and Keli Smith, Phillip, Tiffany are doing a great job for me!!!!!!!!! are helping me again”
  • Dr. Kaiser is top notch in my book. VERY SATISFIED WITH THE KNEE PROGRESS AT 8 WEEKS POST-SURGERY!!!!!!!!!!!”
  • Dr. Jacobs is great, willing to do whatever he can to help you.”
  • “I have been with Dr. Hibberd from 2005 and from the start of our association have felt more safe and cared for than with any other physician.”
  • “Dr. David Gonzalez and his staff always treat me incredible always answer my questions”
  • “I have much confidence in Dr. Garcia.”
  • “Dr. M.J. Galindo is a very good doctor he listens to everything you say and does not try to diagnose you fast just to clear the room for the next patient. I feel I am very cared for by Dr. Galindo and the staff. Above and beyond service compared to other doctors’ offices, urgent care, and hospitals I have been to.”
  • “I liked everything. To be more specific I like that you do not have to wait too long in the waiting room. I like that you can see the appointments are on schedule. I like that the doctors see you very fast and you do not have to wait forever in a room. The care is specific to your needs and you are treated with a sense of urgency. Checking out is easy. I LOVE the patient portal it is very easy and makes updating medical records a breeze. Also I like the option of being able to pay online that is so AWESOME.”
  • Dr. Drukker was efficient, yet caring. My visit was quick & as painless as possible.”
  • “I thank the Lord for my blessings, and for my good doctor. Dr. Connor should be encouraged for his good work.”
  • “I hope the staff and Dr. Burkhart know how their help and kindness during this time means very much to the patient.”
  • “The excellence of my doctor and the staff, as well as the impression that everyone enjoys working there.  Dr. Brown gives his patients the sense that he is totally focused on them when he is with them.  I never feel as though he is rushing my time, so I can accept the occasional wait.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

 

TSAOG Customer Survey Highlights – February 2013

Posted on


When our patients have something nice to say about us, we like to brag about it!


Please enjoy some of the highlights from TSAOG’s February 2013 Customer Survey:

  • “I was VERY impressed with Dr. Brown! While maintaining a professional attitude, he was still very friendly, making me feel quite comfortable for a 1st visit.”
  • “I feel that I am receiving attention from professionals who are skilled and up to date.”
  • “I am able to see the best of the best shoulder specialist.” (Dr. Burkhart)
  • “…Dr. Connor is a GREAT doctor. Dr. Connor is a kind and caring physician. Dr. Connor explains everything clearly and strongly cares about his patients and their needs. More doctors should care for patients and not treat them as the next $ figure.”
  • “The entire experience, from check in to check out, was great. Everyone was very friendly, courteous and professional.”
  • “I trust Dr. Drukker to make wise decisions and give good advice for my situation. That is huge! Some doctors give reason to be concerned with their judgment and abilities these days.”
  • “…Visiting here for the winter months, I broke my ankle, and needed surgery. This is the first time I ever had surgery in my life. Not knowing any surgeons here in town, I lucked out and found you guys through the Web. As soon as I met with Dr. Galindo and he explained what had to be done with my ankle, I was not afraid to go into surgery. He is terrific. Many thanks also to Benny for the great cast, and Kym and Elizabeth for making the admin/financial process easy. The pre-surgery process was very efficient, and the staff was great. Surgery went well. Everything that was going to occur was explained clearly to me before it happened. Post-op process was smooth, and the staff very accommodating. The San Antonio Orthopaedic Group is very professional and efficient…and all staff very friendly and approachable. And you have wireless available in the waiting room! As a Web Developer, I love that! Your Patient Portal is excellent as well. Thank you all so very much for helping me. It is good to be on the mend.”
  • Dr. Hibberd was very professional yet friendly, felt at ease.”
  • Dr. Jacobs is a true professional. I enjoy the doctor-patient relationship.”
  • Dr. Kaiser did an outstanding job on my left knee replacement. Also, he or his staff made all arrangements for my follow-up home care and physical therapy with competent providers.”
  • “Everyone was professional and efficient. When I felt light headed after my cortisone injection in my hand and wrist, two staff members had me lie down in a recliner and rest. Then, when I felt better, I was escorted to the elevator to ensure my readiness to leave safely. I greatly appreciate this type of caring” (Dr. Pace)
  • “Convenient locations…great doctors”
  • Dr Rowland is excellent”
  • Dr. Tolin and his PA were exceptional! Very helpful and understanding…”
  • “Well run organization with the premier docs in the area. On a previous surgery I experienced the cast staff and they are grrrreeeaat!!!!!!!”
  • Dr. Viroslav did a great job with me knee…I will highly recommend him to all my friends in the gym and co- workers.”
  • “Always [a] pleasant experience” (Dr. Valdez)
  • “Possibly the most professional and courteous medical facility we have worked with”
  • “…My surgery and recovery went well just like the Doctor said. I was very satisfied with the attention and service the Doctor provided for me.” (Dr. Ochoa)
  • Dr. Taber listens and is prepared when I visit. I have had multiple health problems and he stays aware of how my current health can be affected.”
  • Dr. Ursone is the best Orthopod in the business”
  • Dr. Bell treated me for my own good and did not try to push me into anything. He gave the option to decide what I wanted done.”
  • “So far, [I like the] professionalism and approachability of doctor and therapist. Nice office — professional, attractive, clean, well equipped.” (Dr. Brenman)
  • “The physicians LISTEN to their patients”
  • “Courteous staff and caring doctor” (Dr. Marx)
  • “Everyone is friendly, polite, and just plain wonderful. Tony, Josh, the secretarial staff and Dr. Woodbury have been fantastic. Even my physical therapists were great. I cannot thank you all enough for a VERY positive experience.”
  • “Excellent care by Dr. Hennessy.”
  • “You have several doctors, several locations, courteous staff, I liked that you have your own x/ray-CT-MRI office, I like the electronic portal medical records info. I like the e-mail type info on appointments and charges and I especially like the board that tells you if your Dr is on time or late to see you. Thank you for treating me with RESPECT and not just trying to take my money”
  • “Convenient locations, OrthoNow saw me the same day.”
  • “The level of professionalism displayed by the staff and the doctor gave me a great deal of confidence in getting my partial knee replacement done ASAP” (Dr. Schroder)
  • “Quick professional service. Good doctor bed side manner.” (Dr. Balldin)

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – January 2013

Posted on


When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s January 2013 Customer Survey:
  • “This is my second back surgery and I have to say that Dr. Hennessy has given me 100% of life back. I am in the health field myself and will recommend to all my friend, family and patients to him.”
  • “My daughter was impressed that the x-ray machine moved to get the right angle of her foot for the x-ray instead of her having to position her foot which has been painful for her to do.”
  • “I appreciate the time the physician spent explaining my injury and treatment options. I wish all doctors were this thorough.” (Dr. Balldin)
  • “It’s a very highly professional and well-run organization. From stem to stern.”
  • “Professional, courteous, efficient staff. Dr Brown [was] very knowledgeable and extremely clear and articulate”
  • “One stop shop. All necessary services are either available or coordinated by TSAOG staff.”
  • “Thank you to Dr Burkhart for caring for me, he fixed my frozen shoulder after just 1 visit, I am lucky to have access to such great medical care”
  • “The gentleman who performed my x-rays was OUTSTANDING.”
  • “On my first follow up visit Dr Connor took the time to review photos of the surgery with me and (in laymans terms) gave a brief explanation as to what took place. This gave me a better understanding of why and how these surgically repaired areas should not be stressed during the convalescence period and pending re-hab. This was appreciated.”
  • “I will recommend the office to all my family and friends.”
  • Dr.Drukker took care of my problem with my first visit.”
  • “Michael removed my stitches today and he was professional, personable and more than tolerant of my squeamishness. The hospitality and courteousness of all the staff continues to impress.”
  • “Dr. Galindo was great. He soothed my fears and answered all questions.”
  • “I am very pleased to be under the care of Dr. David Gonzalez. I never feel I am being rushed and I always feel he gives me his full attention and genuinely shows concern. For this I am very grateful and have recommended him to others.”
  • “Big nice waiting room, great x-ray techs. Dr Hibberd takes time to explain the x-rays[…]and answers any questions we have”
  • Dr. Jacobs and his staff are the best!”
  • “CARE. FRIENDLINESS. STAFF. DOCTORSI want to say this. I want you to make sure everyone in the office knows this, because it is very important that they know what your patients truly feel about their workplace and the type of environment they provide. EVERYTHING! I LIKE EVERYTHING. Keep doing what you are doing! From the front desk, to the X-Ray Techs, to the people taking vitals, and finally the Nurse. Keep caring! People will come back, but most importantly, they will let their friends know. I know because right now, I have been a walking billboard for your group. Why, because all of the above.”
  • Dr. Kaiser, as usual, was very efficient and caring.”
  • “I want to say how much I have enjoyed going to the facility. The surgical team and nurses were so sweet and kind, Pamela Meyer OT is totally awesome and compassionate. Dr. Pace is so sweet and informative on what has been done with my hand. I also appreciate his staff as well. I’ve never felt so well cared for by any other place I’ve gone. Everyone I’ve come in contact with seemed to genuinely care.”
  • “Everyone was friendly and helpful. Everything was also very clean and organized.”
  • “I am extremely satisfied with the care I received. Dr. Rowland took his time with me, was very thorough, and presented options.”
  • “I feel very comfortable with Dr. Tolin & his PA. I love him!”
  • “This is an amazing staff & doctor. My mother is a 2x stroke survivor so change is difficult and she is generally uncomfortable with male doctors. I think she has been a patient for almost 3 yrs now and we continue to get excellent service from the staff & Dr. V” (Dr. Viroslav)
  • “[I liked] the knowledge and attitude of my doctor Ochoa. He explains clearly and in terms a lay person can understand. Provides options and then discusses recommendations with pros and cons”
  • “You guys really listened to me and my concerns both physical and financial. I got fantastic care here. I feel like the staff is just as invested in my healing as I am.”
  • “Thank you Dr. Taber I feel so much better and will always be indebted to you for treating my problem and resolving it without the run around I went through before I found you. Plus Patricia your assistant for scheduling was so knowledgeable and very good. I hope I never need your assistance again but I feel assured. If I do I have the very best there is available.”
  • “I actually registered on line and asked that an appointment be set[…]they called immediately after I filled out information at the Patient Portal
  • Dr. Ursone is by far the most friendly and professional physician I have ever dealt with. He was very understanding and caring when it came to my various questions and concerns dealing with my injury.”
  • “Called on a Monday and was able to see the doctor on Tuesday.”
  • “I have NEVER been to a doctor’s office where ALL staff members (ladies at the front desk and the x-ray technicians) were helpful, friendly, and personal.”
  • “Advice was clear and concise.” (Dr. Bell)
  • “Love the online document process as I hate to complete all the paperwork as I’m waiting to be seen.”
  • “The staff and Dr. Brenman were so nice and helpful. I was very pleased that Dr. Brenman could work me in so quickly so my entire experience was very positive.”
  • “I have had two knee replacements by Brad Tolin and foot surgery by Randall Marx and have been completely satisfied with both.”
  • “Everyone was great! I really like Dr. Woodbury, he was very kind and straight forward. I like that in a doctor, no beating around the bush. He and his staff made my CTR surgery as pleasant as possible. I would recommend your practice to any one!”
  • “All the staff were very friendly and took the time to put my 4 year old at ease!!! The nurses checked up on her as we left to make sure nothing did hurt like she said! Awesome service! Very prompt hardly any waiting time at all!”
  • “ALL of the staff is friendly, helpful and professional. I have not been able to find this type of atmosphere at any other doctor’s office in the San Antonio area.”
 

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling errors have been corrected for readability.

 

TSAOG Customer Survey Highlights – December 2012

Posted on


When our patients have something nice to say about us, we like to brag about it!


Please enjoy some of the highlights from our December Customer Survey:

  • “The Doctor (Dr. Hennessy) was extremely professional and thorough. I had surgery yesterday and he was great! He promptly saw me this morning and was complete in his review with me.”
  • Dr Woodbury was amazing. He has fabulous bed side manner and was the only dr that gave me a diagnosis, a treatment plan and put me on the road to recovery. Love dr Woodbury!!! Best dr ever!!!!”
  • “Everyone is friendly and professional. As an RN I appreciate staff members who are aware of their ‘job’ of being personable.”
  • “Doctor and PA are easy to talk with” (Dr. Viroslav)
  • “I was extremely satisfied with the care I received from Dr Brenman. Everything was explained in a manner that I understood.”
  • “I especially appreciate Dr. Tolin’s undivided attention and caring bedside manner. My favorite doc.”
  • Doctor Marx treated me with courtesy, concern, professionalism, kindness and respect. He addressed all my questions as direct and human language which I understood.”
  • Dr. Rowland’s staff is awesome, as is he.”
  • “Very satisfied with all aspects of my visits and results of my surgery. Thanks DR Taber for helping me on my hip issue.”
  • “I have had three surgeries performed by the Orthopaedic Group since 2003, and everyone was very dedicated to my complete recovery—Thanks!”
  • “No matter how busy the office may be, i do not feel like a number on a billing statement. You do not get the feeling that you are being rushed through a cold process. The staff has always been friendly and caring and treats each patient as an individual.”
  • “I really like my doctor. He is great and did a great job.” (Dr. Galindo)
  • “Location is easily accessible and parking is good. There is some redecorating going on now, but it is not intrusive. Location close to my home and Dr. Pace is very professional and easy to talk to.”
  • “I really like Dr. Ursone. He is very caring and personal and has a high level of expertise. I trust him and feel very confident in his care.”
  • “The people at desk, staff and the doctor were very pleasant, and a great group to meet, I am glad to be a patient there.” (Dr. Ochoa)
  • Dr. Brown listened to my fears and concerns and addressed each of them. I felt listened to and like he actually cared about my experience. It was much more than just being talked to, it was actually being able to talk WITH the doctor. He was great.”
  • “I highly recommend The San Antonio Orthopaedic Group to all my friends and acquaintances.”
  • “I have such a wonderful time when i see the staff along with Dr D they are courteous and pleasant and on time when i have to be seen i have no complaints what so ever… Merry Christmas to all…..” (Dr. Drukker)
  • “I am very happy with being a patient of this group for more than two years now and I think Dr Kaiser is just the very best at what he does. I also really like his staff, Tony and Cory!”
  • “The doctors are the best!! The Physical Therapy people are great and I really like the Portal on-line system!!!”
  • “I was very happy and satisfied with Dr Hibberd’s care.”
  • “The San Antonio Orthopedic Group especially Dr Philip Jacobs, office staff and PT staff are great and have referred some people to the practice…Thank you for great care!!! Thank you Dr Jacobs you are an awesome Ortho Surgeon!!!”
  • Dr. Garcia always has a smile and answers all my questions and helps me understand what and why of the procedure”
  • “Your front desk staff rocks. Always friendly to me.”
  • “The offices are convenient, the staff is very helpful and patient with me. LOVE Dr. Gonzalez he is so very kind.”
  • “I appreciate Dr. Connor and all the excellent staff who helped me. Blessings and Happy New Year to one and all.”
  • Dr. Burkhart’s personal attention to my care was impressive. I appreciate the feedback personally from him by phone to questions I left in the patient portal”
  • Dr. Bell listened to what I requested and was efficient in his treatment. The staff was courteous and friendly.”
  • Dr. Balldin was very professional and informative. I would highly recommend him and your clinic.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Dr. Alan Hibberd on Painless Total Joint Replacement

Posted on

 

 

Total joint replacements, often considered miracles of modern medicine, have changed the lives of millions of patients by decreasing their joint pain and increasing their motion and mobility.  Prior to their development over 50 years ago, patients with degenerative and inflammatory joint diseases were forced to live out their lives with pain and debility.

Over the years orthopedic surgeons around the world have advanced the science of joint replacements by improving materials, surgical techniques and rehabilitation protocols.  With these advancements, patients receiving joint replacements can now expect new joints to last, in many cases, up to 20 years or more.

The most recent advances in joint replacement have been in perioperative pain management.  In the past, surgical pain was considered the chief complaint among those undergoing total hip and total knee replacements and often this pain would be an impediment to them having a second or subsequent joint replacement performed.   In the past, the postoperative pain from their joint replacement  has contributed to slower recovery and rehabilitation as well as delays in discharge from the hospital.

With our new approaches, however, postoperative pain should rarely be a concern.  In our practice, pain management is an integral part of the total joint replacement process.  Our goal is to eliminate as much pain as possible so that you as a patient can be free to pursue your physical therapy and work rapidly toward restoration of mobility.

Total joint procedures replace the diseased joints, but it is the surrounding muscles and tendons that make them work.  It is easier to prevent pain from occurring than to try to eliminate it once it is established.  Thus, our goal is to minimize the pain producers even before the procedures have started.  I personally employ multiple methods including anti-inflammatory drugs, nerve blocks, and local infusions, which are used to block the nerves at the site of incision.  Our goal is to minimize narcotic use, which is often associated with confusion, poor balance, and lethargy – all of which can impede the healing process.  Some other side effects of narcotic use include vomiting and constipation, which can also be major impediments to recovery following a joint replacement.  In the postoperative period, patients manage their own pain with the use of a pain pump, which allows them to control the amount of narcotics they require, within the confines of safety.

Using these advances in pain management for joint replacement patients, we have significantly diminished the psychological and physiological effects of pain.   We eliminate the fear associated with total joint replacements and allow the patient to pursue an aggressive rehabilitation program.  This helps to restore the patient’s function and speeds them on their way to recovery.

Most patients utilizing our protocols are up and active the next day following surgery.  They are ambulating on the floor with the aid of a physical therapist in a day or two and are usually ready for discharge by the third day.  Physical therapy is continued at home along with additional methods to control any discomfort.

Are total joint replacements totally pain free? Unfortunately, we cannot make that a reality at this time.  However, with our pain management protocols, we do everything possible to minimize your discomfort and speed your recovery so that you can enjoy all the benefits of these wonderful procedures.

Dr. Alan E. Hibberd is a board-certified orthopaedic surgeon with The San Antonio Orthopaedic Group.  He treats all orthopaedic conditions, with the exception of the spine, for patients aged 16 years and up.  His special interests include total hip replacement and total knee replacement.  To schedule an appointment with Dr. Hibberd, call 210.281.9595.

Dr. Alan Hibberd with a Word of Christmas Caution

Posted on

 

Though the Christmas season is a joyous and wonderful time, it can also be a dangerous time.  We need to remember to be especially cautious to avoid injury during this time of year.

Each holiday season in the US, there are more than 6,000 people who present to emergency rooms with fall related injuries.  Thousands more are injured with bruises and sprains, but they manage these at home.  If there is ice or snow on the ground, step carefully, wear proper footwear, and remember to salt your sidewalks for safety.  If you have elderly relatives visiting your home, be sure to clear walking paths of objects that could cause someone to trip and fall.

Falls while hanging house lights or decorating a tall tree can also be a problem.  Always use a secure ladder and never stand on a stool or piece of furniture hang these high decorations.  For outside lights, you may even want to consider hiring a professional.

Cuts, eye injuries and choking hazards from Christmas decorations can also be a big problem, so watch out for your little ones!

Finally, candle-related fires result in over 100 deaths and 1,000 injuries each season so be very careful that your candles are not left burning unattended or in close proximity to a flammable object.  Also, be sure to check your electric hookups to make sure that they are wired correctly and not overloaded.

Be especially cautious during this holiday season and have a wonderful Christmas.


Dr. Alan E. Hibberd is a board-certified orthopaedic surgeon with The San Antonio Orthopaedic Group.  He treats all orthopaedic conditions, with the exception of the spine, for patients aged 16 years and up.  He has a special interest in reconstructive surgery, including total hip replacement and total knee replacement.  To schedule an appointment with Dr. Hibberd, call 210.281.9595.

 

Subscribe to TSAOG Updates