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TSAOG Customer Survey Highlights – January 2013

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When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s January 2013 Customer Survey:
  • “This is my second back surgery and I have to say that Dr. Hennessy has given me 100% of life back. I am in the health field myself and will recommend to all my friend, family and patients to him.”
  • “My daughter was impressed that the x-ray machine moved to get the right angle of her foot for the x-ray instead of her having to position her foot which has been painful for her to do.”
  • “I appreciate the time the physician spent explaining my injury and treatment options. I wish all doctors were this thorough.” (Dr. Balldin)
  • “It’s a very highly professional and well-run organization. From stem to stern.”
  • “Professional, courteous, efficient staff. Dr Brown [was] very knowledgeable and extremely clear and articulate”
  • “One stop shop. All necessary services are either available or coordinated by TSAOG staff.”
  • “Thank you to Dr Burkhart for caring for me, he fixed my frozen shoulder after just 1 visit, I am lucky to have access to such great medical care”
  • “The gentleman who performed my x-rays was OUTSTANDING.”
  • “On my first follow up visit Dr Connor took the time to review photos of the surgery with me and (in laymans terms) gave a brief explanation as to what took place. This gave me a better understanding of why and how these surgically repaired areas should not be stressed during the convalescence period and pending re-hab. This was appreciated.”
  • “I will recommend the office to all my family and friends.”
  • Dr.Drukker took care of my problem with my first visit.”
  • “Michael removed my stitches today and he was professional, personable and more than tolerant of my squeamishness. The hospitality and courteousness of all the staff continues to impress.”
  • “Dr. Galindo was great. He soothed my fears and answered all questions.”
  • “I am very pleased to be under the care of Dr. David Gonzalez. I never feel I am being rushed and I always feel he gives me his full attention and genuinely shows concern. For this I am very grateful and have recommended him to others.”
  • “Big nice waiting room, great x-ray techs. Dr Hibberd takes time to explain the x-rays[…]and answers any questions we have”
  • Dr. Jacobs and his staff are the best!”
  • “CARE. FRIENDLINESS. STAFF. DOCTORSI want to say this. I want you to make sure everyone in the office knows this, because it is very important that they know what your patients truly feel about their workplace and the type of environment they provide. EVERYTHING! I LIKE EVERYTHING. Keep doing what you are doing! From the front desk, to the X-Ray Techs, to the people taking vitals, and finally the Nurse. Keep caring! People will come back, but most importantly, they will let their friends know. I know because right now, I have been a walking billboard for your group. Why, because all of the above.”
  • Dr. Kaiser, as usual, was very efficient and caring.”
  • “I want to say how much I have enjoyed going to the facility. The surgical team and nurses were so sweet and kind, Pamela Meyer OT is totally awesome and compassionate. Dr. Pace is so sweet and informative on what has been done with my hand. I also appreciate his staff as well. I’ve never felt so well cared for by any other place I’ve gone. Everyone I’ve come in contact with seemed to genuinely care.”
  • “Everyone was friendly and helpful. Everything was also very clean and organized.”
  • “I am extremely satisfied with the care I received. Dr. Rowland took his time with me, was very thorough, and presented options.”
  • “I feel very comfortable with Dr. Tolin & his PA. I love him!”
  • “This is an amazing staff & doctor. My mother is a 2x stroke survivor so change is difficult and she is generally uncomfortable with male doctors. I think she has been a patient for almost 3 yrs now and we continue to get excellent service from the staff & Dr. V” (Dr. Viroslav)
  • “[I liked] the knowledge and attitude of my doctor Ochoa. He explains clearly and in terms a lay person can understand. Provides options and then discusses recommendations with pros and cons”
  • “You guys really listened to me and my concerns both physical and financial. I got fantastic care here. I feel like the staff is just as invested in my healing as I am.”
  • “Thank you Dr. Taber I feel so much better and will always be indebted to you for treating my problem and resolving it without the run around I went through before I found you. Plus Patricia your assistant for scheduling was so knowledgeable and very good. I hope I never need your assistance again but I feel assured. If I do I have the very best there is available.”
  • “I actually registered on line and asked that an appointment be set[…]they called immediately after I filled out information at the Patient Portal
  • Dr. Ursone is by far the most friendly and professional physician I have ever dealt with. He was very understanding and caring when it came to my various questions and concerns dealing with my injury.”
  • “Called on a Monday and was able to see the doctor on Tuesday.”
  • “I have NEVER been to a doctor’s office where ALL staff members (ladies at the front desk and the x-ray technicians) were helpful, friendly, and personal.”
  • “Advice was clear and concise.” (Dr. Bell)
  • “Love the online document process as I hate to complete all the paperwork as I’m waiting to be seen.”
  • “The staff and Dr. Brenman were so nice and helpful. I was very pleased that Dr. Brenman could work me in so quickly so my entire experience was very positive.”
  • “I have had two knee replacements by Brad Tolin and foot surgery by Randall Marx and have been completely satisfied with both.”
  • “Everyone was great! I really like Dr. Woodbury, he was very kind and straight forward. I like that in a doctor, no beating around the bush. He and his staff made my CTR surgery as pleasant as possible. I would recommend your practice to any one!”
  • “All the staff were very friendly and took the time to put my 4 year old at ease!!! The nurses checked up on her as we left to make sure nothing did hurt like she said! Awesome service! Very prompt hardly any waiting time at all!”
  • “ALL of the staff is friendly, helpful and professional. I have not been able to find this type of atmosphere at any other doctor’s office in the San Antonio area.”
 

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling errors have been corrected for readability.

 

TSAOG Customer Survey Highlights – December 2012

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When our patients have something nice to say about us, we like to brag about it!


Please enjoy some of the highlights from our December Customer Survey:

  • “The Doctor (Dr. Hennessy) was extremely professional and thorough. I had surgery yesterday and he was great! He promptly saw me this morning and was complete in his review with me.”
  • Dr Woodbury was amazing. He has fabulous bed side manner and was the only dr that gave me a diagnosis, a treatment plan and put me on the road to recovery. Love dr Woodbury!!! Best dr ever!!!!”
  • “Everyone is friendly and professional. As an RN I appreciate staff members who are aware of their ‘job’ of being personable.”
  • “Doctor and PA are easy to talk with” (Dr. Viroslav)
  • “I was extremely satisfied with the care I received from Dr Brenman. Everything was explained in a manner that I understood.”
  • “I especially appreciate Dr. Tolin’s undivided attention and caring bedside manner. My favorite doc.”
  • Doctor Marx treated me with courtesy, concern, professionalism, kindness and respect. He addressed all my questions as direct and human language which I understood.”
  • Dr. Rowland’s staff is awesome, as is he.”
  • “Very satisfied with all aspects of my visits and results of my surgery. Thanks DR Taber for helping me on my hip issue.”
  • “I have had three surgeries performed by the Orthopaedic Group since 2003, and everyone was very dedicated to my complete recovery—Thanks!”
  • “No matter how busy the office may be, i do not feel like a number on a billing statement. You do not get the feeling that you are being rushed through a cold process. The staff has always been friendly and caring and treats each patient as an individual.”
  • “I really like my doctor. He is great and did a great job.” (Dr. Galindo)
  • “Location is easily accessible and parking is good. There is some redecorating going on now, but it is not intrusive. Location close to my home and Dr. Pace is very professional and easy to talk to.”
  • “I really like Dr. Ursone. He is very caring and personal and has a high level of expertise. I trust him and feel very confident in his care.”
  • “The people at desk, staff and the doctor were very pleasant, and a great group to meet, I am glad to be a patient there.” (Dr. Ochoa)
  • Dr. Brown listened to my fears and concerns and addressed each of them. I felt listened to and like he actually cared about my experience. It was much more than just being talked to, it was actually being able to talk WITH the doctor. He was great.”
  • “I highly recommend The San Antonio Orthopaedic Group to all my friends and acquaintances.”
  • “I have such a wonderful time when i see the staff along with Dr D they are courteous and pleasant and on time when i have to be seen i have no complaints what so ever… Merry Christmas to all…..” (Dr. Drukker)
  • “I am very happy with being a patient of this group for more than two years now and I think Dr Kaiser is just the very best at what he does. I also really like his staff, Tony and Cory!”
  • “The doctors are the best!! The Physical Therapy people are great and I really like the Portal on-line system!!!”
  • “I was very happy and satisfied with Dr Hibberd’s care.”
  • “The San Antonio Orthopedic Group especially Dr Philip Jacobs, office staff and PT staff are great and have referred some people to the practice…Thank you for great care!!! Thank you Dr Jacobs you are an awesome Ortho Surgeon!!!”
  • Dr. Garcia always has a smile and answers all my questions and helps me understand what and why of the procedure”
  • “Your front desk staff rocks. Always friendly to me.”
  • “The offices are convenient, the staff is very helpful and patient with me. LOVE Dr. Gonzalez he is so very kind.”
  • “I appreciate Dr. Connor and all the excellent staff who helped me. Blessings and Happy New Year to one and all.”
  • Dr. Burkhart’s personal attention to my care was impressive. I appreciate the feedback personally from him by phone to questions I left in the patient portal”
  • Dr. Bell listened to what I requested and was efficient in his treatment. The staff was courteous and friendly.”
  • Dr. Balldin was very professional and informative. I would highly recommend him and your clinic.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

TSAOG Opens Saturday Sports Injury Walk-In Clinic

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(San Antonio, Texas) August 22, 2011 — It’s Saturday morning and you are realizing that the spectacular; football … or soccer…or softball game your child played the night before has resulted in an injury of some kind that needs attention, NOW. The San Antonio Orthopaedic Group is stepping up to the plate, using the combined assets of its OrthoNow Clinic (on-site emergency orthopaedic walk-in clinic) its ;unequalled Sports Medicine Physicians and the Group’s commitment to preventing youth sports injuries is once again offering the community a Saturday Sports Injury Walk-In Clinic for injured athletes.

The clinic will be held at The Orthopaedic Institute located at 400 Concord Plaza Dr., Suite #300, and will be open every Saturday morning from 8 a.m. until 10:00 a.m. starting August 27 th and running through the end of football season.

Dr. Brad Tolin, sports medicine surgeon with The San Antonio Orthopaedic Group said, “Our goal is to keep kids active for life. That’s why we are offering a safety net to parents, coaches and athletic trainers who know that sports injuries don’t happen M-F, 9–5 p.m.”

At the Sports Injury Clinic, injured athletes from all over south Texas can show up and be seen by Orthopaedic Sports Medicine specialists. As a part of the 24-physician San Antonio Orthopaedic Group, we offer complete orthopaedic care including Hand, Foot & Ankle, Physical Medicine & Rehabilitation and Spine specialists to treat the wide variety of sports injuries that can occur.

There is on-site x-ray, MRI and CT imaging with Physical Therapy available to expedite diagnosis and treatment of the injured athlete “to get back to the game.”

For more information on the clinic or The San Antonio Orthopaedic Group, call (210) 804-5424 or visit their website at www.tsaog.com.

Because Friday Night Lights can turn into Saturday morning’s injuries

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The San Antonio Orthopaedic announces the opening of its annual

Saturday Morning Walk-In Clinic for injured athletes

 

(San Antonio, Texas) August 11, 2011 —It’s Saturday morning and you are realizing that the spectacular football … or soccer…or softball game your child played the night before has resulted in an injury of some kind that needs attention, NOW.  The San Antonio Orthopaedic Group is stepping up to the plate, using the combined assets of its OrthoNow Clinic (on-site emergency orthopaedic walk-in clinic) its unequalled Sports Medicine Physicians and the Group’s commitment to preventing youth sports injuries is once again offering the community a Saturday Sports Injury Walk-In Clinic for injured athletes.

 The clinic will be held at The Orthopaedic Institute located at 400 Concord Plaza Dr., Suite #300, and will be open every Saturday morning from 8 a.m. until 1 p.m. from August 27th through the end of football season.

Dr. Brad Tolin, sports medicine surgeon with The San Antonio Orthopaedic Group said, “Our goal is to keep kids active for life.  That’s why we are offering a safety net  to parents, coaches and athletic trainers who know that sports injuries don’t happen M-F, 9– 5 p.m.”

At the Sports Injury Clinic, injured athletes from all over south Texas can show up and be seen by Orthopaedic Sports Medicine specialists. As a part of the 24-physician San Antonio Orthopaedic Group, we offer complete orthopaedic care including Hand, Foot & Ankle, Physical Medicine & Rehabilitation and Spine specialists to treat the wide variety of sports injuries that can occur.

There is on-site x-ray, MRI and CT imaging with Physical Therapy available to expedite diagnosis and treatment of the injured athlete “to get back to the game.”

For more information on the clinic or The San Antonio Orthopaedic Group, call (210) 804-5424 or visit their website at www.tsaog.com

The San Antonio Orthopaedic Group Joins National Effort to STOP Sports Injuries

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(SAN ANTONIO) October 15, 2010 – The incidence of youth sports injuries has increased at an alarming rate and now account for an estimated two million injuries, 500,000 doctor visits and 30,000 hospitalizations every year, according to the Centers for Disease Control and Prevention (CDC). The CDC also says that nearly 30 million children and adolescents participate in youth sports and nearly 3.5 million children under the age of 14 receive medical treatment for sports injuries each year. Most importantly, perhaps, the CDC says that more than half of all sports injuries in children are preventable.

The increase in injuries is linked to two different factors; the first being the increased participation of children playing sports at younger and younger ages, and the second involves those who participate in year-round play.

In September of this year, The San Antonio Orthopaedic Group and SASports.com, joined with a national coalition of health care providers to promote an awareness campaign called the Sports Trauma and Overuse Prevention or STOP Sports Injuries.

The national program was created in early 2007 by the American Orthopaedic Society for Sports Medicine). Nationally, campaign partners include the, the American Academy of Orthopaedic Surgeons, the American Academy of Pediatrics, and the National Athletic Trainers Association American Association. The program focuses on prevention and education for coaches, parents, health providers and student athletes.

The San Antonio Orthopaedic Group is one of the area’s largest orthopaedic practices and the only local healthcare group to be an official supporter of this national program.

Our goal is to reach as many local parents, students, teachers, coaches, booster clubs and athletic directors as we can in order to help keep our kids safe. Our message is simple. The old adage, “No pain, no gain,” used with prior generations of athletes has changed to, “Listen to your body’s warning signals.” And everyone involved with youth sports can play a role.

The San Antonio Orthopaedic Group is dedicated to your health and supports the initiatives of the STOP program. Everyone involved with youth sports injuries can play a role in preventing injuries.

If you are a healthcare provider, student athlete, coach or parent, we encourage you to Take the Pledge to do YOUR part and participate in the movement by going to the link at visiting the TSAOG Website. Visitors to this site can learn more about the program, view podcasts, and discover injury prevention tips for the following sports and conditions:

  • Baseball
  • Basketball
  • Cheerleading
  • Dance
  • Football
  • Gymnastics
  • Running
  • Soccer
  • Softball
  • Swimming
  • Tennis
  • Volleyball
  • Heat illness
  • Concussion
  • Overuse injury

For immediate diagnosis and treatment of an athletic injury, we welcome walk-ins at the OrthoNow Urgent Care Clinic located at The Orthopaedic Institute near Jones-Maltsberger and 281. You may also schedule an appointment by calling 210.804.5424. The OrthoNow Urgent Care Clinic offers extended hours and accepts most insurance plans.

If you wish to speak with one of our Sports Medicine Institute physicians regarding specific questions on the STOP program, you may visit the “Our Physicians” section of website for contact information at www.tsaog.com.

Dr. Brad Tolin is an orthopaedic surgeon with The San Antonio Orthopaedic Group. He specializes in arthroscopic and reconstructive surgery of the shoulder and knee, total knee and joint replacement; cartilage restoration procedures; and sports medicine.

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ABOUT THE SAN ANTONIO ORTHOPAEDIC GROUP
The San Antonio Orthopaedic Group was established in 1947 for the purpose of providing the highest quality of orthopedic, medical, and surgical care to the regional San Antonio community, surrounding areas, and beyond. Its board certified surgeons are experienced, skilled, and subspecialty trained to care for and treat the full range of musculoskeletal disorders, diseases, and injuries to the human body in the areas of adult reconstructive, arthroscopic surgery, hand foot and ankle, spine, sports, trauma and general orthopedics. 

Orthopaedic surgeons working to stem the rising tide of sports injuries

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Two San Antonio businesses are joining a national coalition that is seeking to reduce the number of youth sports injuries.

The San Antonio Orthopaedic Group and online youth sports magazine SASports.com are teaming up to promote the Sports Trauma and Overuse Prevention or STOP Sports Injuries campaign locally. STOP Sports Injuries was created in early 2007 by the American Orthopaedic Society for Sports Medicine. Since then, local groups throughout the country have been signing on as partners.

The campaign provides information on how to reduce injuries as well as info on how playing safe and smart can actually enhance and extend a child’s athletic career. Across the United States, youth sports injuries have been growing. According to the Centers for Disease Control and Prevention, nearly 30 million children and adolescents are participating in youth sports and nearly 3.5 million children under the age of 14 receive some sort of medical treatment for sports injuries each year. An estimated half of these injuries are preventable.

Officials with San Antonio Orthopaedic Group and SASports.com say their goal is to reach as many local parents, students, teachers, coaches, booster clubs and athletic directors with better tips on how to keep young athletes safe.

“Youth sports injuries are a problem that we all can do something about,” says Brad Tolin, sports medicine surgeon with the San Antonio Orthopaedic Group. “Youth sports injuries are linked to two different factors. The first is the increased participation of children playing sports at younger and younger ages, and the second involves those who participate in year-round play. The old adage ‘No pain, no gain,’ used with prior generations of athletes needs to be tempered, with a shift to one that says, ‘listen to your body’s warning signals.’ ”

The San Antonio Orthopaedic Group will provide tip sheets and articles on sports injuries on its Web site and at the company’s seven clinics. SASports.com also will post information on its site. SASports.com has covered 130 high schools from San Antonio to Eagle Pass, from Beeville to Burnet and from Shiner to Cotulla since 2001.

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