TSAOG Customer Survey Highlights – February 2013

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When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s February 2013 Customer Survey:

  • “I was VERY impressed with Dr. Brown! While maintaining a professional attitude, he was still very friendly, making me feel quite comfortable for a 1st visit.”
  • “I feel that I am receiving attention from professionals who are skilled and up to date.”
  • “I am able to see the best of the best shoulder specialist.” (Dr. Burkhart)
  • “…Dr. Connor is a GREAT doctor. Dr. Connor is a kind and caring physician. Dr. Connor explains everything clearly and strongly cares about his patients and their needs. More doctors should care for patients and not treat them as the next $ figure.”
  • “The entire experience, from check in to check out, was great. Everyone was very friendly, courteous and professional.”
  • “I trust Dr. Drukker to make wise decisions and give good advice for my situation. That is huge! Some doctors give reason to be concerned with their judgment and abilities these days.”
  • “…Visiting here for the winter months, I broke my ankle, and needed surgery. This is the first time I ever had surgery in my life. Not knowing any surgeons here in town, I lucked out and found you guys through the Web. As soon as I met with Dr. Galindo and he explained what had to be done with my ankle, I was not afraid to go into surgery. He is terrific. Many thanks also to Benny for the great cast, and Kym and Elizabeth for making the admin/financial process easy. The pre-surgery process was very efficient, and the staff was great. Surgery went well. Everything that was going to occur was explained clearly to me before it happened. Post-op process was smooth, and the staff very accommodating. The San Antonio Orthopaedic Group is very professional and efficient…and all staff very friendly and approachable. And you have wireless available in the waiting room! As a Web Developer, I love that! Your Patient Portal is excellent as well. Thank you all so very much for helping me. It is good to be on the mend.”
  • Dr. Hibberd was very professional yet friendly, felt at ease.”
  • Dr. Jacobs is a true professional. I enjoy the doctor-patient relationship.”
  • Dr. Kaiser did an outstanding job on my left knee replacement. Also, he or his staff made all arrangements for my follow-up home care and physical therapy with competent providers.”
  • “Everyone was professional and efficient. When I felt light headed after my cortisone injection in my hand and wrist, two staff members had me lie down in a recliner and rest. Then, when I felt better, I was escorted to the elevator to ensure my readiness to leave safely. I greatly appreciate this type of caring” (Dr. Pace)
  • “Convenient locations…great doctors”
  • Dr Rowland is excellent”
  • Dr. Tolin and his PA were exceptional! Very helpful and understanding…”
  • “Well run organization with the premier docs in the area. On a previous surgery I experienced the cast staff and they are grrrreeeaat!!!!!!!”
  • Dr. Viroslav did a great job with me knee…I will highly recommend him to all my friends in the gym and co- workers.”
  • “Always [a] pleasant experience” (Dr. Valdez)
  • “Possibly the most professional and courteous medical facility we have worked with”
  • “…My surgery and recovery went well just like the Doctor said. I was very satisfied with the attention and service the Doctor provided for me.” (Dr. Ochoa)
  • Dr. Taber listens and is prepared when I visit. I have had multiple health problems and he stays aware of how my current health can be affected.”
  • Dr. Ursone is the best Orthopod in the business”
  • Dr. Bell treated me for my own good and did not try to push me into anything. He gave the option to decide what I wanted done.”
  • “So far, [I like the] professionalism and approachability of doctor and therapist. Nice office — professional, attractive, clean, well equipped.” (Dr. Brenman)
  • “The physicians LISTEN to their patients”
  • “Courteous staff and caring doctor” (Dr. Marx)
  • “Everyone is friendly, polite, and just plain wonderful. Tony, Josh, the secretarial staff and Dr. Woodbury have been fantastic. Even my physical therapists were great. I cannot thank you all enough for a VERY positive experience.”
  • “Excellent care by Dr. Hennessy.”
  • “You have several doctors, several locations, courteous staff, I liked that you have your own x/ray-CT-MRI office, I like the electronic portal medical records info. I like the e-mail type info on appointments and charges and I especially like the board that tells you if your Dr is on time or late to see you. Thank you for treating me with RESPECT and not just trying to take my money”
  • “Convenient locations, OrthoNow saw me the same day.”
  • “The level of professionalism displayed by the staff and the doctor gave me a great deal of confidence in getting my partial knee replacement done ASAP” (Dr. Schroder)
  • “Quick professional service. Good doctor bed side manner.” (Dr. Balldin)

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

Dr. Casey Taber on Lady Gaga’s Show Stopping Injury

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You may have read in the news that Lady Gaga has called off her tour due to a labral hip tear.  This is a fairly common injury that I see routinely in my practice and is most likely a result of her very active lifestyle.  

The labrum is a piece of cartilage that wraps around the hip socket and helps stabilize the hip joint.  The most common cause of labral tears is Femoral Acetabular Impingement (FAI).  Which means the thigh bone (Femur) pinches on the hip socket (Acetabulum) and causes trauma to the labrum (which attaches to the outer rim of the Acetabulum), which can result in the labrum tearing.  There are multiple factors that contribute to FAI, but we believe it occurs primarily from a combination of hereditary abnormalities, traumatic events, and activity related injuries.  For instance, there is a much higher incidence of FAI and labral tears in athletes, particulary football players, hockey players, and soccer players than in the general population.

Even if you are not involved in these types of high impact sports, labral hip tears are common injuries found in young, active people.  They can be found in kids as young as 14 and in adults in their elder years.  We tend to see them more in the younger population (14-45), because this is the time period that people tend to be the most active.  Many elderly patients will have labral tears, but will not show symptoms because of their decreased activity level.  

Although some people with labral tears may never require fixation, it is much more common that the tear requires surgery, particularly when seen in a young, active patient.  Surgery is often necessary in order to return to full function and activity/sport.

The initial treatment for labral tears is typically a short period of rest and anti-inflammatory medication.  The usual recommended time period of inactivity is 6-12 weeks.  This can sometimes be supplemented with an intraarticular injection of steroid to calm the acute inflammation down following injury.  If conservative measures fail to provide the desired relief, surgical repair is the treatment of choice.  Labral hip tears are most commonly fixed arthroscopically, although open procedures do exist.  Patients typically require one night in the hospital and 2-4 weeks on crutches.  Full recovery, in particular return to sport, is usually possible within 4-6 months.

Although some of the causes of FAI may be unavoidable and in a patient’s “deck of cards”, prevention is always a key component in any injury.  I typically recommend being very diligent in stretching before participation in any sport or prolonged activity.  Another key component, particularly in females, is developing and maintaining a strong and stable core.  Core strength and gluteal strength are key components in the prevention of all hip injuries, including labral tears.

Dr. Casey D. Taber is a board certified orthopaedic surgeon who has completed additional fellowship training in sports medicine.  He treats patients aged 14 years and up for conditions of the shoulder, hip, knee and any sports-related injury.  His special interests include hip arthroscopy for FAI and labral hip tears.  To schedule an appointment with Dr. Taber, please call 210.281.9595.

TSAOG Customer Survey Highlights – January 2013

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When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s January 2013 Customer Survey:
  • “This is my second back surgery and I have to say that Dr. Hennessy has given me 100% of life back. I am in the health field myself and will recommend to all my friend, family and patients to him.”
  • “My daughter was impressed that the x-ray machine moved to get the right angle of her foot for the x-ray instead of her having to position her foot which has been painful for her to do.”
  • “I appreciate the time the physician spent explaining my injury and treatment options. I wish all doctors were this thorough.” (Dr. Balldin)
  • “It’s a very highly professional and well-run organization. From stem to stern.”
  • “Professional, courteous, efficient staff. Dr Brown [was] very knowledgeable and extremely clear and articulate”
  • “One stop shop. All necessary services are either available or coordinated by TSAOG staff.”
  • “Thank you to Dr Burkhart for caring for me, he fixed my frozen shoulder after just 1 visit, I am lucky to have access to such great medical care”
  • “The gentleman who performed my x-rays was OUTSTANDING.”
  • “On my first follow up visit Dr Connor took the time to review photos of the surgery with me and (in laymans terms) gave a brief explanation as to what took place. This gave me a better understanding of why and how these surgically repaired areas should not be stressed during the convalescence period and pending re-hab. This was appreciated.”
  • “I will recommend the office to all my family and friends.”
  • Dr.Drukker took care of my problem with my first visit.”
  • “Michael removed my stitches today and he was professional, personable and more than tolerant of my squeamishness. The hospitality and courteousness of all the staff continues to impress.”
  • “Dr. Galindo was great. He soothed my fears and answered all questions.”
  • “I am very pleased to be under the care of Dr. David Gonzalez. I never feel I am being rushed and I always feel he gives me his full attention and genuinely shows concern. For this I am very grateful and have recommended him to others.”
  • “Big nice waiting room, great x-ray techs. Dr Hibberd takes time to explain the x-rays[…]and answers any questions we have”
  • Dr. Jacobs and his staff are the best!”
  • “CARE. FRIENDLINESS. STAFF. DOCTORSI want to say this. I want you to make sure everyone in the office knows this, because it is very important that they know what your patients truly feel about their workplace and the type of environment they provide. EVERYTHING! I LIKE EVERYTHING. Keep doing what you are doing! From the front desk, to the X-Ray Techs, to the people taking vitals, and finally the Nurse. Keep caring! People will come back, but most importantly, they will let their friends know. I know because right now, I have been a walking billboard for your group. Why, because all of the above.”
  • Dr. Kaiser, as usual, was very efficient and caring.”
  • “I want to say how much I have enjoyed going to the facility. The surgical team and nurses were so sweet and kind, Pamela Meyer OT is totally awesome and compassionate. Dr. Pace is so sweet and informative on what has been done with my hand. I also appreciate his staff as well. I’ve never felt so well cared for by any other place I’ve gone. Everyone I’ve come in contact with seemed to genuinely care.”
  • “Everyone was friendly and helpful. Everything was also very clean and organized.”
  • “I am extremely satisfied with the care I received. Dr. Rowland took his time with me, was very thorough, and presented options.”
  • “I feel very comfortable with Dr. Tolin & his PA. I love him!”
  • “This is an amazing staff & doctor. My mother is a 2x stroke survivor so change is difficult and she is generally uncomfortable with male doctors. I think she has been a patient for almost 3 yrs now and we continue to get excellent service from the staff & Dr. V” (Dr. Viroslav)
  • “[I liked] the knowledge and attitude of my doctor Ochoa. He explains clearly and in terms a lay person can understand. Provides options and then discusses recommendations with pros and cons”
  • “You guys really listened to me and my concerns both physical and financial. I got fantastic care here. I feel like the staff is just as invested in my healing as I am.”
  • “Thank you Dr. Taber I feel so much better and will always be indebted to you for treating my problem and resolving it without the run around I went through before I found you. Plus Patricia your assistant for scheduling was so knowledgeable and very good. I hope I never need your assistance again but I feel assured. If I do I have the very best there is available.”
  • “I actually registered on line and asked that an appointment be set[…]they called immediately after I filled out information at the Patient Portal
  • Dr. Ursone is by far the most friendly and professional physician I have ever dealt with. He was very understanding and caring when it came to my various questions and concerns dealing with my injury.”
  • “Called on a Monday and was able to see the doctor on Tuesday.”
  • “I have NEVER been to a doctor’s office where ALL staff members (ladies at the front desk and the x-ray technicians) were helpful, friendly, and personal.”
  • “Advice was clear and concise.” (Dr. Bell)
  • “Love the online document process as I hate to complete all the paperwork as I’m waiting to be seen.”
  • “The staff and Dr. Brenman were so nice and helpful. I was very pleased that Dr. Brenman could work me in so quickly so my entire experience was very positive.”
  • “I have had two knee replacements by Brad Tolin and foot surgery by Randall Marx and have been completely satisfied with both.”
  • “Everyone was great! I really like Dr. Woodbury, he was very kind and straight forward. I like that in a doctor, no beating around the bush. He and his staff made my CTR surgery as pleasant as possible. I would recommend your practice to any one!”
  • “All the staff were very friendly and took the time to put my 4 year old at ease!!! The nurses checked up on her as we left to make sure nothing did hurt like she said! Awesome service! Very prompt hardly any waiting time at all!”
  • “ALL of the staff is friendly, helpful and professional. I have not been able to find this type of atmosphere at any other doctor’s office in the San Antonio area.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling errors have been corrected for readability.


TSAOG Customer Survey Highlights – December 2012

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When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from our December Customer Survey:

  • “The Doctor (Dr. Hennessy) was extremely professional and thorough. I had surgery yesterday and he was great! He promptly saw me this morning and was complete in his review with me.”
  • Dr Woodbury was amazing. He has fabulous bed side manner and was the only dr that gave me a diagnosis, a treatment plan and put me on the road to recovery. Love dr Woodbury!!! Best dr ever!!!!”
  • “Everyone is friendly and professional. As an RN I appreciate staff members who are aware of their ‘job’ of being personable.”
  • “Doctor and PA are easy to talk with” (Dr. Viroslav)
  • “I was extremely satisfied with the care I received from Dr Brenman. Everything was explained in a manner that I understood.”
  • “I especially appreciate Dr. Tolin’s undivided attention and caring bedside manner. My favorite doc.”
  • Doctor Marx treated me with courtesy, concern, professionalism, kindness and respect. He addressed all my questions as direct and human language which I understood.”
  • Dr. Rowland’s staff is awesome, as is he.”
  • “Very satisfied with all aspects of my visits and results of my surgery. Thanks DR Taber for helping me on my hip issue.”
  • “I have had three surgeries performed by the Orthopaedic Group since 2003, and everyone was very dedicated to my complete recovery—Thanks!”
  • “No matter how busy the office may be, i do not feel like a number on a billing statement. You do not get the feeling that you are being rushed through a cold process. The staff has always been friendly and caring and treats each patient as an individual.”
  • “I really like my doctor. He is great and did a great job.” (Dr. Galindo)
  • “Location is easily accessible and parking is good. There is some redecorating going on now, but it is not intrusive. Location close to my home and Dr. Pace is very professional and easy to talk to.”
  • “I really like Dr. Ursone. He is very caring and personal and has a high level of expertise. I trust him and feel very confident in his care.”
  • “The people at desk, staff and the doctor were very pleasant, and a great group to meet, I am glad to be a patient there.” (Dr. Ochoa)
  • Dr. Brown listened to my fears and concerns and addressed each of them. I felt listened to and like he actually cared about my experience. It was much more than just being talked to, it was actually being able to talk WITH the doctor. He was great.”
  • “I highly recommend The San Antonio Orthopaedic Group to all my friends and acquaintances.”
  • “I have such a wonderful time when i see the staff along with Dr D they are courteous and pleasant and on time when i have to be seen i have no complaints what so ever… Merry Christmas to all…..” (Dr. Drukker)
  • “I am very happy with being a patient of this group for more than two years now and I think Dr Kaiser is just the very best at what he does. I also really like his staff, Tony and Cory!”
  • “The doctors are the best!! The Physical Therapy people are great and I really like the Portal on-line system!!!”
  • “I was very happy and satisfied with Dr Hibberd’s care.”
  • “The San Antonio Orthopedic Group especially Dr Philip Jacobs, office staff and PT staff are great and have referred some people to the practice…Thank you for great care!!! Thank you Dr Jacobs you are an awesome Ortho Surgeon!!!”
  • Dr. Garcia always has a smile and answers all my questions and helps me understand what and why of the procedure”
  • “Your front desk staff rocks. Always friendly to me.”
  • “The offices are convenient, the staff is very helpful and patient with me. LOVE Dr. Gonzalez he is so very kind.”
  • “I appreciate Dr. Connor and all the excellent staff who helped me. Blessings and Happy New Year to one and all.”
  • Dr. Burkhart’s personal attention to my care was impressive. I appreciate the feedback personally from him by phone to questions I left in the patient portal”
  • Dr. Bell listened to what I requested and was efficient in his treatment. The staff was courteous and friendly.”
  • Dr. Balldin was very professional and informative. I would highly recommend him and your clinic.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Dr. Casey Taber Adds Clinic at Stone Oak

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Sonterra Medical Building


Beginning January 2013, Dr. Casey D. Taber will be seeing patients at our North Central / Stone Oak location on Tuesday mornings.  This office is located at 150 E Sonterra Blvd, Ste 300, San Antonio, TX 78258. 

When asked why he decided to add a clinic at Stone Oak, Dr. Taber said, “I wanted to go out to the Stone Oak region for two reasons.  One, I think I can offer the area an expertise in certain areas of orthopaedics that haven’t been available to the people in that area until now.  Secondly, I have a large population of current patients on the north side of town, including north San Antonio, Bulverde, Canyon Lake, Schertz, and New Braunfels, that will appreciate a more accessible office.

In addition to Stone Oak, Dr. Taber will continue to see patients in Downtown and Westover Hills as he has for years.

Dr. Casey D. Taber is a board-certified orthopaedic surgeon, fellowship trained in sports medicine.  He treats conditions of the shoulder, hip and knee as well as any sports-related injury for patients aged 14 years and up.  His special interests include total joint replacement and hip arthroscopy.  To schedule an appointment with Dr. Taber, call 210.281.9595.

Congratulations to TSAOG’s Dr. Casey D. Taber – A Rising Star in Texas!

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Dr. Casey D. Taber was recently featured in Texas Super Doctors® Rising StarsSM Edition 2012, which appeared in the July 2012 issue of TexasMonthly magazine.

This list showcases standouts in the Texas medical community, as nominated by their peers, who have been in practice for 10 years or less.  To read more about how physicians are selected for the list, click Texas Super Doctors Rising Stars 2012 – How It’s Done.

We are so proud of Dr. Taber for making the list and for being the only orthopaedic surgeon in San Antonio who did so!


Local Docs: Kids Are Overdoing Sports

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alarming increase in pediatric sports injuries called a ‘silent epidemic’

By Jim Forsyth

Tuesday, March 16, 2010


The number of childhood and teenaged sports injuries is skyrocketing to the point where orthopaedic surgeons call it a ‘silent epidemic,’ and they say it is due to the ‘alarming trend’ of young kids participating in sports year round, 1200 WOAI news reports.  

“It is certain something that we are seeing more frequently in the office nowadays,” says Dr. Casey Taber with the San Antonio Orthopaedic Group, the state’s leading practice for research and treatment into bone, muscular, and musculoskeletal injuries. 

 “They are using their bodies more than they probably should.”  

Doctors worry that overuse and traumatic joint and extremity injuries among adolescents are setting them up for a ‘lifetime of chronic pain.’ 

A report released at the annual meeting of the American Academy of Orthopaedic Surgeons this past weekend suggests ‘mandated downtimes’ for young athletes.  

“More adolescents are participating in year-round sports without seasonal breaks,” the report says. “They are playing on multiple teams simultaneously. This increased exposure means there will continue to be growing numbers of significant musculoskeletal injuries, both traumatic and chronic overuse.”  

Dr. Taber sees it in his clinic, and he doesn’t like what he sees. 

 “You are starting to see some injuries nowadays that we didn’t see years ago,” Dr. Taber says.  

He says more and more, he encounters adolescents who are participating in year-round sports, and occasionally in several sports at once. 

“They are using their bodies more than they probably should,” he said.  “The only way to prevent that is to back off to some degree.” 

He says parents need to be aware that even young, strong, and physically fit young people can suffer chronic injuries by overuse. 

The report says ‘everyone wants to get to the top,’ but adds, “we have to look at this and say, are we pushing kids too hard?  We cannot wait for kids to reach the college level to modify their training, because by that time, it could be too late.’ 

Orthopaedic surgeons point out that college and pro sports governing bodies regulate how much practice, when practice can begin, and how many sports people can participate in, but frequently, there is none of that regulation at the grade school and high school level, where the potential for lifelong damage is the greatest.


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