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TSAOG Customer Survey Highlights – October 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s October 2014 Customer Survey:

  • Dr. Seidel really cares about his patients and goes above and beyond to see to it that his patients have the best care.” 
  • “Excellent staff from check in to check out. Dr. Brenman was excellent, informative and took great care of me through every step of the process. SAOG is the best!”
  • “PA Davis Miller is exceptional. Very comfortable communicator.” (OrthoNow Injury Clinic)
  • “I was pleasantly shocked at how easy a payment plan was set up and all my options.”
  • Dr.Tolin was really nice and explained my surgery. I had a rough recovery and he called back later that to answer my question.”
  • “I’ve already referred others and shared my great experience with family and friends” (Dr. Ochoa)
  • “The MD was friendly, approachable, professional, he made a suggestion as to what would help me which was a cortisone injection. I received it and I feel much better.” (Dr. Jacobs)
  • “The care I have received has help improve my daily life.” (Dr. Gonzalez)
  • Dr. Josh Bell – very easy-going, approachable, clear and direct with all information. The support staff is very kind and helpful as well.”
  • Dr Hughes was very attentive to my concerns”
  • “From beginning to end EVERYTHING WAS PROFESSIONAL.THE STAFF FROM CHECK IN TO CHECK OUT IS TOP NOTCH.” (Dr. Kirk)
  • “Had surgery for carpal tunnel… was an awesome experience from first appt, thru surgery, to last follow up.” (Dr. Woodbury)
  • “Excellent service provided by Dr Pace and support staff. They were genuinely concerned with my injury and provided options for treatment. Professionalism exhibited at every level.”
  • “I truly enjoy being a patient of San Antonio Orthopedic Group and have recommended you to friends in the past and will continue to do so in the future.”
  • “Having trust and confidence in one’s doctor helps tremendously and I have that. Dr. Viroslav and I have a nice, easy going relationship.”
  • Dr. Ursone is the only physician who I see in the group, and I’ve been seeing him since he was in the Army. He is an excellent MD, and I will continue to see him and recommend him to friends and family.”
  • “I have always had a good visit, even if I’m in pain, I leave happy.” (Dr. Garcia)
  • “I look forward to my hip replacement as well as the help it will give me in feeling less pain and having more mobility on my left side. Thank you Dr.Taber for making me feel so comfortable during my visit, and for the information that you gave me in order to make my choice to have a hip replacement.”
  • “I have had a knee replacement by Dr Tolin and hip replacement by Dr Kaiser. I was very pleased with both doctors and procedures. I am experiencing some hip pain and I choose again to see Dr Kaiser because I trust his opinion.”
  • “The doctor interacted really well with me in reference to my pain” (Dr. Hartzler)
  • Dr. Burkhart always hits the mark for shoulder injections and ignores my grimaces!”
  • “From the moment you drive in…the facility looks wonderful nice and clean. The parking lot was clean and plenty of parking. Once you go inside the atmosphere stays the same, clean and modern. The free wifi was a nice touch. The whole staff are really nice and calm. I’d imagine that even if they’re stressed they wouldn’t show it to the patients. The doctor was AMAZING! Direct and to the point yet fully explained everything and seemed to care about his patients. I loved EVERYTHING about this place 5 stars!!!” (Dr. Balldin)
  • “Loved Dr. Rutstein. My first visit to the office, and will continue to receive treatment there.”
  • Dr. Marx was a very nice Dr. He explained everything to me about my foot. Thank you all so much.”
  • “my physician (Dr. Marvin Brown) was very patient with me. he answered all my questions and he gave instructions on my ordeal.”
  • “Same day appointment for new patient!” (Dr. Rowland)
  • “Called the morning of 10/7/14…turned out that is the day Dr. Drukker is at Stone Oak office and they had a mid-afternoon appointment available….very pleased.”
  • “I have recommended your group and Dr. Valdez in particular to my cousin who needs knee surgery. I know that she will receive excellent information as to her possibilities.”
  • Doctor Hibberd gave me his undivided attention to my medical issue and did not appear rushed.”
  • Dr. Connor was most wonderful and deeply appreciated for all his thoughtfulness sand kindness.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – September 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s September 2014 Customer Survey:

  • Dr. [Hartzler] has wonderful bedside manner, everyone is super friendly.”
  • Dr. Hughes is my podiatrist. And I have full confidence in his knowledge and expertise!”
  • “I now go to Dr. Jessica Rutstein who was recommended by Dr. Ed Sargent. I am very satisfied with my treatments.”
  • Dr Seidel cares and explains…I appreciate that”
  • Dr. Brenman is always there for me. He’s kind, understanding, extremely intelligent, and up-to-date on every therapy and medicine I’ve ever inquired about. He listens to me, takes time to explain everything to me, and gives his opinion about anything I ask (no matter how silly I might sound). I think he’s an excellent doctor, and a genuinely good person.”
  • “I always receive professional and courteous service at this office. My physician, Dr. Viroslav, is outstanding.”
  • “I feel like I’m get the best medical care a for my problem. I trust the Doctors with this medical group.”
  • “Thank you to Dr Woodbury for addressing my concerns and easing my fears. He […] answered my questions and explained my treatment options. A big Thank You to Miss Jennifer, who […] cleaned my hands after my injections and for her suggestion of using an ice pack to help with the discomfort.”
  • “Loved my Doctor. He made me feel comfortable, he was very professional, and had a sense of humor. I felt that he was on top of my issue and would provide the help I needed.” (Dr. Marx)
  • “[I liked] the fact that I can be seen the same day as a walk-in without making a prior appointment.” (OrthoNow)
  • “I went first to another so called specialist, whom in my opinion seemed incompetent, and really did not care about my problem because it was a Workman’s Comp. issue. I was humiliated, and wanted to give up. I went to Dr. Tolin for a second opinion, and he knows exactly what is wrong with my knee, and told me all my options. I am glad to find a physician who cares about me, and willing to help me.”
  • “SA Ortho Group is IMPRESSIVE!”
  • Dr Taber was highly recommended to me, he has given me options besides replacement surgeries as well as making me aware of the pros and cons of each procedure”
  • “I am so pleased that I came to a wonderful facility that helps people in their time of need and I thank each and every employee that is there helping in doing their part and caring for people, in our most crucial time of need” (Dr. Valdez)
  • “Thank you for fixing my son’s broken fingers and for making it possible to still play football” (Dr. Rowland)
  • “Really, it is good that Dr. Marvin Brown is serious and is strong in his manner to get us to do what we need to do in order to heal..and, I noticed that Allison Rice is getting stronger all the time..no need to just gently tell others what they need to do to heal, but be firm like Dr. Brown is..”
  • “I WAS ABLE TO GET AN APPOINTMENT THE SAME DAY THAT I CALLED”
  • Dr Ochoa is the greatest!”
  • Dr. Kaiser. He has been such a blessing in my life. I know that he genuinely cares about me and my family.”
  • Dr Ursone is one of the best doctors I have ever seen.”
  • Dr. Pace is a great surgeon. My recovery went very well no pain.”
  • “I have been a patient of Dr Gonzalez for over 8 yrs and I am very satisfied with his care”
  • “I appreciate Dr. Jacobs’ conservative approach and treating me as though I have some responsibility in decisions and in my care.”
  • “Friendly, courteous, attentive staff, and Dr.” (Dr. Hibberd)
  • “Love Dr. Drukker’s way of explaining my problem, and all options to fix it.”
  • “I absolutely love being a patient of the San Antonio Orthopaedic Group. Everything about this practice is Grade A!!!”
  • “I am very thankful for the care I have received from Dr. Burkhart and his entire staff. Hopefully, I will never need their services again; but, if I do, I know where I will turn for help!”
  • Dr. Garcia did my first surgery about seven years ago. I trust him implicitly.”
  • “I went into my first appointment in a lot of knee pain, somewhat apprehensive and worried, not knowing what to expect. It didn’t take long at all, for me to realize that Dr. Bell and his entire staff are not only kind and caring, but very knowledgeable and highly skilled professionals. They quickly put all of my fears to rest; and I walked away after my first visit feeling very confident that I am in good hands and that I will receive the best possible treatment and care in the days ahead. That is a huge comfort! Thank you Dr. Bell and staff!”
  • Dr. Connor is great and so is his staff. They are always very personable and Dr. Connor loves what he does. And he’s a very caring physician.”
  • Dr. Balldin took great care of [my son] during his illness. He promptly contacted his pediatrician and made sure that he was well cared for during this period. He made great recommendations and referred us to the best physicians.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – August 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s August 2014 Customer Survey:

  • Dr. Gonzalez is great; he fixed my left knee a few years ago and it’s been wonderful. Besides, great manner and not stuffy, very approachable; wish more doctors were like him when dealing with patients.”
  • “I needed a good chiropractor and the fact that he was in practice with orthopedic doctors didn’t hurt my decision to try him. Very satisfied.” (Dr. Seidel)
  • “I can get everything Orthopaedic fixed at your practice, from my feet to my neck!”
  • “Very much like my doctor. Would recommend him. Kind and knowledgeable” (Dr. Rowland)
  • Dr. Connor is a very knowledgeable and explained things to me in a way I could truly understand.” 
  • “Very pleased with Dr Marx. He was very professional and very personal”
  • “Never had to wait. I called in to see if I could see an MD because I was having pain. I called at 11:30 AM. They told me to come in as soon as I could get there. I arrived at noon and was seen by Dr. Brenman at 12:15 who apologized for keeping me waiting!!! Seriously? I was amazed! Needless to say I was more than impressed as well as relieved to get what I needed”
  • Dr. Bell is a phenomenally gifted physician. He confident yet humble and isn’t afraid to ask other physicians their opinions when problems occur.”
  • “I would recommend and share my experience with your service at any time and am recommending you to all my friends.” (Dr. Viroslav)
  • “Very short wait times. Dr. Pace is very professional and explains everything very efficiently.”
  • Dr Kaiser is the best! I have not only referred friends to him, but keep finding friends who have seen him and we all agree.”
  • Dr. Balldin is wonderful. He has made the surgical process as clear and pleasant as possible.”
  • “I have been very pleased with Dr. Hibberd. He has performed 2 surgeries on me and they have both turned out very well.”
  • “I feel blessed to have Dr Ochoa as my Doctor. He has always paid attention to detail and has always explained to where I understand.”
  • Dr Brown excellent and caring doctor with a wonderful bedside manner******would and I do recommend him”
  • “I think Dr Taber is an excellent doctor and I HAVE referred my friends and family to his care.”
  • “I am very pleased with the care I and my husband receive from dr. Richard Ursone.
  • Doctor Daniel C. Valdez is great physician and has a great staff working together.”
  • Dr. Drukker was fantastic! Answered all our questions, seemed very honest and caring. Will definitely refer him to others!”
  • “[I liked] The knowledge of the Dr. Tolin and his PA’s and his x-ray staff that do an outstanding job. I had a Baker’s cyst that was very painful and his PA…knew exactly what it was and drained it immediately.”
  • “Check in and check out were great! Almost no wait anywhere.” (Dr. Jacobs)
  • “I have had neck surgery with Dr. Garcia years back and to this day I don’t have any problems at all well done Doc.”
  • Woodbury best dr ever. Recommend him to everyone”
  • “[I liked] The service I received from my surgeon and his associates and staff. The facilities are top notch.” (Dr. Burkhart)
  • “I came to your practice after a bad experience with another ortho group. I am so happy that I am seeing a doctor that understands my condition and has referred me to another doctor in the practice that can help me.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!
Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – July 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s July 2014 Customer Survey:

  • “My scar looks great! Thanks Dr. Tolin!!!”
  • Dr. Brenman is very thorough, seems to genuinely care about his patients, very professional.”
  • Dr. Connor is a great person. I always feel comfortable. He answers all my questions and concerns.”
  • “[I liked] The fact that a procedure was completed for my diagnosis on the initial visit!” (Dr. Pace)
  • Dr Marx was wonderful. He explained everything very well. His bedside manner was great.”
  • “…I just LOVE Dr Gonzalez! He also lives by the Golden Rule. I trust his judgment 100% and the surgeries he has performed on me have been 100% successful.”
  • Dr. Ursone is the BEST !!!!!!! I continue to recommend him to all my friends who need knee replacement.”
  • Dr. Ochoa is an exceptional doctor. My daughter and I were impressed with his expertise and mannerism.”
  • “When I am injured, you always fix me and get me back to doing the things I love to do”
  • Dr. Rowland did a great job on my finger.”
  • “I was very impressed Dr. Bell called me. personally, to discuss my MRI completely.”
  • Dr Hibberd always makes me feel like he really cares about my well-being.”
  • “Best care I have ever received” (Dr. Brown)
  • Dr. Stephen Burkhart greeted me with a handshake/smile and gave me his full attention and answered my ?’s Thnx”
  • Dr. Valdez is so very patient with me. He always re-explains if I don’t quite get it.”
  • “I love Dr. Drukker. He did a wonderful job on the surgery last time. The staff are always totally professional while being friendly enough that you feel like you’ve always known them.”
  • “Overall an excellent experience. My dad was a Surgeon so I tend to be super critical. No criticisms here”
  • Dr. Kaiser is a wonderful doctor–great bedside manner and the best at what he does surgically. Cannot say enough good things about him!!”
  • Dr. Frank Garcia is simply the best!!”
  • Dr. Balldin is an awesome orthopaedic doctor”
  • “Very happy with my first appointment. Dr. Woodbury explained possibilities of the pain and after the shots in my thumbs, I felt relief immediately.”
  • “I love Dr. Jacobs. One of the best doctors I’ve ever had.”
  • “Overall I give the practice an A+ grade and will continue to use you as necessary.”
  • Dr. Viroslav chooses treatment options with the patient in mind.”
  • Dr. Casey Taber is what made a visit pleasant. By his actions and professionalism, he demonstrates he cares about me. When he was with me, he was with me!!! Dr. Taber is the best thing about your practice.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – June 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s June 2014 Customer Survey:

  • Dr. Seidel was very receptive and focused on my needs and had ideas that may help me recover properly from my low back pain.”
  • “The procedure was explained to me in detail by Dr. Marx. A successful surgery was done with minimal pain and discomfort and I am now able to do the things I haven’t been able to do in about 3 years.”
  • “I felt the doc handled the problem very effectively and gave me the opportunity to ask pertinent questions.” (Dr. Rowland)
  • Dr. Ochoa is fabulous. So patient and gave me a clear understanding of what my problem was as well as the choices I had.”
  • “Everyone was professional and friendly. The Dr. was gentle and very informative. His assistants were also gentle and professional. Very good experience all the way around.” (Dr. Ursone)
  • “All personnel are courteous and thorough; Dr. Bell is outstanding — warm, friendly and his information clear and straight to the point.”
  • “I’m an active person especially with the profession I have and having staff that worked with some of the local semi pro teams gave me confidence they I would be in good hands.”
  • Dr. Brenman solved my problem.”
  • Ortho Now is a real winner. Got immediate treatment.”
  • “I am so glad Dr. Balldin was available at my emergency. I could have not had a better doctor I believe that because of him I am walking normally today. I am very grateful.”
  • Dr. Drukker is an awesome physician and takes his job to the highest level there is. Great manners and caring.”
  • Ronald Connor is a great doctor.”
  • “I felt that someone finally understood my concerns and knew what steps to take to address them.”
  • “Very satisfied with Dr. Kaiser and his aide. My wife had her right hip replaced by Dr. Kaiser five years ago and it has made her life much better.”
  • “The after hours clinic option was much needed and allowed me to be seen the same day.”
  • “[I liked] The ability to go from one specialist to another (when this is necessary) and remain in the same office. I also appreciate the computerized history, treatment, care, etc. which any one of the doctors, PA’s or other medical personnel can access. It is an efficient way to practice medicine.”
  • Dr. Rahal and his assistant were very compassionate, courteous, thoughtful, patient, and wonderful!”
  • “I had seen two doctors previously about my condition, with no relief. Within 5-10 minutes, Dr. Viroslav pinpointed the problem. His care, compassion, knowledge, and thoroughness are exceptional, and I feel very secure with him handling my condition.”
  • Dr. Tolin has been guiding my treatment to my knee, much to my satisfaction and appreciation.”
  • “Thanks for being right on top of latest procedures and offering patient pain relief” (Dr. Pace)
  • Dr. Brown is awesome!”
  • “[I liked] the sincerity I feel I am given each time I go in. They are always professional and I am given their full attention.” (Dr. Gonzalez)
  • “[I liked] Timeliness of doctor keeping the appointment time valid and very close to what was set up.” (Dr. Hibberd)
  • Dr. Woodbury took the extra step just to make sure there wasn’t anything else going on with my hand. Thank You Dr. Woodbury for taking that extra step.”
  • “Very professional Dr Jacobs came highly recommended by friends that are PT’s and Dr. DeLee.”
  • “Physicians take the time to explain results of X-rays and treatment options.” (Dr. Garcia)
  • “The care I’ve received from the doctors in The San Antonio Orthopaedic Group has been excellent.”
  • “I feel very comfortable and confident of success with Dr Taber.”
  • Dr Valdez was very courteous and very competent.”
  • “[I liked] The attention Dr. Burkhart gave me.”
  • “Each physician we have seen over the years has been top notch and each has helped us to lead healthy lives.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!


Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – May 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s May 2014 Customer Survey:

  • Dr. Brenman is my hero! He’s been treating my pain issues for quite a while, now, and he’s always wonderful. I’ve recommended him to everyone I know who has chronic pain issues — simply the best doc in town.”
  • “Everyone was knowledgeable and friendly.” (Dr. Valdez)
  • “The best part is that I am covered by my insurance so I can use your facility. Dr. Pace has FIXED me 3 times now in the last 15 years.”
  • Dr Brown is always top notch. Never anything to complain about. He is the best.”
  • “Attention to detail, and virtually no scheduling problems or long wait time. This is invaluable for out of town patients” (Dr. Ochoa)
  • “Everyone is friendly and helpful and Dr. Hennessy is great!”
  • “In addition to being very knowledgeable, Dr. Viroslav was very gracious and kind to my mother even noting that her sense of style probably negated any comments about her switching to flats. He’s very astute.”
  • “Great Doctors, very attentive and excellent patient care. Dr Balldin shows great care when attending to my ailment”
  • “I am amazed at the size of the practice. Looks like someone is there for your every need.”
  • “Overall competence. Straightforward explanation of the treatment options, friendliness of staff, professionalism knowledge, and genuine interest in my daughters recovery. Also, the shortest wait times I’ve ever experienced any doctors office!” (Dr. Drukker)
  • “From office staff to doctor Connor they treated me very well”
  • “[I liked] the doctor’s bed manner. He was attentive to my needs, willing to answer questions.” (Dr. Bell)
  • Dr. Brenman, Dr. Tolin, their staff, the front office staff, all the folks that work on the 2hd floor in the Central Office, and the downstairs staff @ Central Office are phenomenal. No matter how I feel when I hobble in, I feel better when I walk out. Thank you!!”
  • Dr. Hibberd is exemplary – in recommendation, surgery, and care”
  • “Consistent friendly and attentive service from everyone. Dr. Kaiser was very caring and answered my questions. I appreciate his conservative approach to my care.”
  • “Your staff -everyone of them did such a great job. They love what they do and it shows. They also know what they are doing and feel confident. All of that makes them shine as a team. I have been to many places this last year as a cancer patient and I would rate your place as number one overall.” (Dr. Rowland)
  • Dr. Gonzalez-wonderful, thorough, answered all questions and made multiple suggestions for treatment.”
  • Dr Ursone is terrific and a pleasure to talk with about my knee problem and the remedy for what I’ve been through with it. His nurse is also terrific and gives requested information in a timely [manner]. What a pleasure dealing with people like this.”
  • “Speed of being seen and no wait when we arrived – also the casting tech was very helpful and casted my son twice to make sure he was comfortable in his cast. My son could not quit wiggling his feet is he had to recast and the tech was very understanding and compassionate.”
  • “Many thanks for excellent care of my injured 13 year old son.” (Dr. Marx)
  • Dr. Garcia and his staff are very attentive and very caring. Dr. Garcia explains everything I need to know.”
  • “The San Antonio orthopedic group has a fine selection of doctors, nurses, staff members.who are there to serve the patient and the patient’s needs There is no waste of time anywhere within the group. Waiting in the doctors office is a thing of the past deal with the SAOG, Thank You! “ (Dr. Jacobs)
  • Dr. Woodbury very helpful and offered good suggestions for treating arthritis in hands”
  • Dr. Taber is always great. He knew what the best treatment was for me today, which he is unable to provide, so he search until he found another doctor who could see me on a 2 hour notice. I’m leaving on a 3 week trip in two days and he is saving me a lot of pain during that time.”
  • “[I liked] being able to get my questions answered promptly via the patient portal; confidence in clinical skill” (Dr. Burkhart)

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – April 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s April 2014 Customer Survey:

  • OrthoNow saved a trip to the emergency room. My treatment was completed in less than 2 hours including x-rays, consult, cast, and checkout. This is very impressive and I have shared my experience with family and friends.”
  • “I am glad I went to Dr. Connor for a 2nd opinion”
  • “Everything has always been great from the front desk to Dr Gonzalez also his young ladies are super nice.”
  • “Appointments are scheduled appropriately I hardly ever wait more than just a few minutes. Dr. Pace is wonderful and makes you feel like you are his only pt. at the time.”
  • “The staff was very nice and I was treated by the doctor in a timely manner. The doctor also answered all my questions that I may have had.” (Dr. Seidel)
  • Dr. Valdez the exercise that you taught me helps a lot. Now the pain on my shoulder is only 10% maybe in a little time more it will be gone. TY Doctor Valdez I feel like a young man again. “
  • Dr Ochoa is a four-star professional. Best physician ever!!”
  • “I am extremely grateful for the care Dr. Rowland provided my son. My son is 11 and required surgery; Dr. Rowland’s reassurance, confidence and concern put us at ease. We couldn’t be happier. Thank You!!”
  • “The doctors make me feel like they really care about my health needs and understand my concerns about proposed treatment choices. Also appreciate that you have offices throughout the city.”
  • “Over all, I am totally satisfied with my Total Knee Surgery. I am pleased to say that I was amazed as to how my doctor set up all my scheduling to include my hospital stay, my departure, with all the necessaries Health Providers, just amazing as to how great things turned out for me. Thanks to Doctor Viroslav.”
  • “I couldn’t wait for Monday to roll around b/c my knee was hurting so bad, but in the back of my mind I thought I wouldn’t get in to see a doctor for weeks. I was just amazed how quickly I got a first appointment with this knee doctor!!!” (Dr. Tolin)
  • Dr. Brenman was very helpful regarding my chronic back care needs and active lifestyle.”
  • Dr Woodbury is wonderful. He called me personally to follow up on my surgery and ask how I was doing. The entire staff at the Orthopaedic Institute was beyond commendable and I would refer this group to everyone. Thank you Dr Woodbury for being a caring and kind professional.”
  • “1st surgery ever – thus a lot of apprehension but everything done by SAOG staff was great and mind was put at ease. Thanks to Dr.Ursone and his staff.”
  • “If you have back issue….Dr. Hennessy is the best.”
  • “I chose Dr. Taber based on a recommendation from another ortho doc and have been well pleased with his care. His compassion is evident always. He listens – probably one of the most important qualities a physician can posess. His evidence based clinical decisions are communicated very effectively and I always feel that I am included in the decision making process.”
  • Dr. Marx really took his time to explain everything. I came to him for a second opinion and got more information that I had in 6 months with another doctor. Really wonderful experience.”
  • “One of the most pleasant doctor’s office experiences I’ve ever had. That’s extremely comforting when you’re walking in with a very painful injury and you’re not sure what the process is going to be like. I’m sincerely thankful for the wonderful treatment I’ve received so far.” (Dr. Drukker)
  • Dr. Hibberd is the best!!”
  • “I had already had my right knee replaced in another city. Dr. Kaiser was my physician at SAOG. Doctor Kaiser had me do therapy to get my leg strong for the left-knee replacement. I had very little trouble after the surgery and, indeed, I was able to give up the walker after a few days and my cane, at least in my home, a short time after that. The hospital and home-care people I was put in touch with were excellent. I have already recommended SAOG in general to a friend who needed shoulder work, and recommend Doctor Kaiser very highly for knee work.”
  • Dr. Brown has always taken the time to thoroughly explain the procedure and put all concerns to rest”
  • “I was very pleased with the clinic and Dr. Garcia. A difficult experience was made as easy as possible. My wife and I would recommend you to anyone.”
  • Dr. Jacobs is always right on time! I usually arrive early and have been in and out of the office sometimes before my scheduled appointment time. He values his time and the patients’ time.”
  • Dr. Burkhart took time to explain my recent surgical procedure to me. I really appreciated this extra time.”
  • “I couldn’t have been treated any better. I didn’t have insurance and prices were fair. Thanks guys!”
  • “[I liked] …the excellent healing result my family has received each time we’ve come with a broken bones and or strained or torn ligaments.” (Dr. Bell)
  • “Great clinic, excellent Staff Dr Balldin is the best doctor I’ve had in a long time.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!


Please note: Spelling and punctuation errors may have been corrected for readability.

 

TSAOG Customer Survey Highlights – March 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s March 2014 Customer Survey:

  • Dr. Seidel very quickly diagnosed my issue. I have had many other Drs check on my back pain mainly the VA and they always thought it was an old issue. I was so happy to find that there was a real reason for the pain in the new area. Dr. Seidel quickly saw the issue and offered a solution. I appreciated that medication was not thrown at me to mask the symptoms. He wanted to handle the issue with a non medication treatment plan and that is ok with me. I am tired of pain meds. Way to go!! Dr. Seidel!!!!! You have a fan in me and a long time client. I am sure with my back issues I will be around for some time!!”
  • “I would recommend Dr. Connor. He is great.”
  • “We like Dr. Hibberd’s compassionate care. He visited my mother in the hospital every day and chatted with her. This really made a difference to her.”
  • “I am very pleased with how well Dr Valdez explained my treatment”
  • Dr. Drukker was very thorough and easy to understand when questions were asked.”
  • “Great concept of having multiple doctors, x-ray, physical therapy, surgery,… all in a single building and linked together as a single working unit. I love it. Every doctor that I have visited has been wonderful and provided me with great treatment.”
  • Dr Rowland is the GREATEST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
  • Ephraim [Brenman] is the most attentive, caring and helpful physician I’ve ever seen.”
  • “The surgeon did everything he said he was going to do for me. Any time I had a question the nurses got to quickly with an answer. All of the staff is so friendly and really put you at ease.” (Dr. Marx)
  • “The PT staff was awesome! I was nervous the first time I went in, but was quickly welcomed and became relaxed. I looked forward to going to every PT appointment to help my knee get better. The hours I was able to make appointments was also very helpful and was able to miss very minimal work.”
  • “Well I have my fingers crossed that I won’t have to come back to SAOG, but god forbid I get hurt again, they will be my first option for sure!”
  • Dr. Bell and his staff are very helpful and understanding.”
  • Dr. Gonzalez discovered that I had a sprained ankle and explained what I needed to do to make it better. Some people are worth the wait!”
  • Dr. Kaiser always takes time to answer questions and is always personable. He goes above and beyond.”
  • “I saw davis miller first at the urgent care he was very kind, caring and professional, I was impressed, he is very knowledgeable and his bedside manner wonderful. He was able to schedule me for my guided us injection the next day I was in a lot of pain. Then I met his wife theus tech letisha? she was also very sweet, professional and made me feel so comfortable. Dr Rahal was the one who did the procedure and he was also excellent, great bedside manner, and informed me every step of the way what he was doing, very genuine and knowledgeable. All in all this was a great experience in health care, and I am a pediatric nurse practitioner so I feel this kind of care is very hard to find, I was so relieved that I had such fabulous care of the highest quality. Thank You.” (OrthoNow Injury Clinic)
  • “I rarely fill out surveys but a visit to your office (Dr. Taber) was a pleasure – even though I was there because my hip is hurting. you seemed to lessen the pain by your pure sincerity :)”
  • Dr Hennessy was great. I felt like he listened to me. He was very professional and gave me several options for treatment.”
  • “I like Dr. Garcia and his staff. They are always responsive to any questions or needs my husband and I have. He and Luis Perez provide excellent care.”
  • “I just got my ACL repaired and I had the most easy going experience. I was very confident in Dr. Ursone.”
  • Dr. Viroslav agreed to see me after I had a knee replacement, He listened to me, he believed me and he corrected the problems from the first surgery (by another doctor).”
  • “I am making progress this first week and I am hoping for a full recovery. I am doing my hand exercises exactly as directed by Dr. Pace.”
  • “I did a lot of research on the hand doctor I would consult prior to making an appointment. Your practice seems well run and efficient.” (Dr. Woodbury)
  • Dr Brown was very kind, caring and polite to my daughter. The staff was extremely friendly and caring. We felt important even though there were a lot of other patients needing attention.”
  • “I would like to personally thank Dr. Balldin, his staff as well as all the staff in the Physical Therapy department for all their help in getting me back to my healed state.”
  • “I recommend this group whenever I have the opportunity and I have always received positive feedback when my referrals have seen physicians here.”
  • Dr. Burkhart is great! I arrived at the office suffering from long-term shoulder pain, which was relieved in two days by injections. In the past year, I have seen my internist, a rheumatologist and a pain relief specialist, and none have been able to help me. All have attributed the pain to fibromyalgia, and none have suggested x-raying my shoulders. One did refer me to Dr. Burkhart, though. Thank you, Dr. Burkhart!”
  • “No wasted time. In on time, seen immediately, and out of the office quickly. The most efficient process I have ever found.” (Dr. Jacobs)
  • Dr Ochoa is the best. Because of him a cancer was discovered at Stage 1 and completely removed.”
  • “I have always been treated with kindness and respect. Dr. Tolin treats patients like intelligent people that are able to participate in their treatment and recovery. He and every other member of the staff are very good at what they do and inspire great confidence.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – February 2014

Posted on

When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s February 2014 Customer Survey:

  • Dr Brown spent a surprising amount of time with me explaining the complete cycle of options regarding both procedures discussed. This gave me tremendous confidence in the group as well as the decision I was about to make. Not found in other practices I have used.” 
  • “The best physicians that I have ever seen.” (Dr. Garcia)
  • Dr Ochoa is the best. Several of my neighbors are his patients and this opinion is unanimous.”
  • “After surgery, Kathy was exceptionally patient when I called and explained medications and necessary after surgery treatment. Dr. Viroslav was excellent pre-surgery explaining the procedure and was very nice and helped me be more relaxed.”
  • Dr. Tolin is amazing! He is patient, courteous, and thorough with his explanation of my situation…”
  • “I hope I do not have any more reasons to have orthopedic care, but if I do, I want to come to this practice.”
  • “Friendly staff….prompt and on time…no long waiting…THANK YOU!!!” (Dr. Connor)
  • “I will highly recommend Dr. Kaiser’s services to anyone!”
  • “I have worked in the medical field most of my life, and am a retired registered nurse. […] The San Antonio Orthopaedic Group is one of the most highly organized and efficient offices I have ever encountered.”
  • “Very professional, explained treatment and plan of action I am very satisfied.” (Dr. Gonzalez)
  • “I am really pleased with Dr. Hibberd!!”
  • “[I liked] the attention to me the patient, scheduling the tests needed to determine my problem. Explaining surgery procedure and procedures following over the next 6 to 8 wks. I know exactly what to expect.” (Dr. Pace)
  • “Everyone is so friendly and so caring about my injury.” (Dr. Bell)
  • “[I liked] the knowledge and expertise of the Chiropractor. He is very thorough with his exam, adjustments, and follow-up activities. I would highly recommend him to anyone.” (Dr. Seidel)
  • “The PA that I saw was Duane Griffin and is a very good PA. I would recommend him to anyone.” (OrthoNow North Central)
  • “Great service, no wait time at all, very professional staff” (Dr. Marx)
  • “Yesterday I had my appointment with PA Soulas and could not have been more pleased with his bedside manners. He was tops and answered all my questions and took time to explain things to me.”
  • “Keep up the great work! Will definitely tell others about the level of care that I received and will recommend this office to others. I was so impressed that I made an appointment for another issue I have. Thanks to all.”
  • “All the Dr’s I have seen are TOP notch professionals. I have given many A references.”
  • “Would like to thank Dr. Brenman for his service regarding reoccurring back issue(s)”
  • “really liked the doctor, very helpful~” (Dr. Woodbury)
  • Dr. Balldin is wonderful. He has made the surgical process as clear and pleasant as possible.”
  • “Dr. Hennessy always makes me feel all will work out fine, and at my age of 92, that’s not an easy job!”
  • “I am very appreciative of the care Dr. Ursone and his staff have provided for me”
  • “The Doctors are easy to talk to, I don’t have to wait weeks for an appointment, the staff is friendly and I have no complaints about the care I have received.” (Dr. Rowland)
  • “I am satisfied with my doctor’s attention. He called me back within a reasonable time when I called with questions” (Dr. Burkhart)
  • Dr Taber, Derek, and Patricia are very friendly and give me their complete attention”
  • “Everything is in one place and everyone is so friendly. Dr. Drukker did an excellent job.”
  • Dr Jacobs is quick and efficient and answers your questions. Plus, I did not have to sit hours waiting for him.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

TSAOG Customer Survey Highlights – January 2014

Posted on

When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s January 2014 Customer Survey:

  • Dr. Hibberd is kind, patient most importantly, trustworthy and treated me with respect. Thank you Dr. Hibberd.”
  • “I have high regard for my physicians. They have all been very professional and willing to answer questions. Most recently I have seen Dr. Gonzalez and he relates well to people as well as being exceptionally competent.”
  • “I really feel blessed for the care I received and the attention your physician staff game me. I will highly recommend your clinic. I am 150% pleased with my end result.” (Dr. Valdez)
  • “2nd time to have to use your services and even though I would rather not have an injury you make it much easier to deal with”
  • Dr. Ochoa is wonderful, but I was very impressed with how efficient the computerized information worked. By the time I walked from the room to reception area everything was already set up for my next visit!”
  • “You are always available. OrthoNow is fantastic as well!!!”
  • “I have every confidence in Alyssa and Dr. Pace. I feel confident and comfortable with any help I will receive from them now and in the future.”
  • “Dr. Hennessy rocks as my granddaughter would say — very professional and very kind and patient with me.”
  • Dr. Brenman is so nice and professional. He doesn’t waste time and listens to my concerns.”
  • Dr. Brown is impressive, managed his time and attention to my needs extremely well. Probably the BEST consult I have ever experienced.”
  • “I am in and out so fast I don’t have complaints” (Dr. Connor)
  • Dr. Bell is awesome. He was and has always been attentive to the needs of my mother’s care. I would recommend him to anyone needing orthopedic surgery!!!”
  • Dr. Ursone explained the MRI and after the surgery gave us an excellent layman’s explanation of the surgical repairs, the convalescence and the PT to follow. We are so happy that we chose your practice and that we were lucky enough to have Dr. Ursone as the surgeon.”
  • Dr. Kaiser was very nice, and I feel confident he will be able to address my knee problem”
  • “The staff were not only courteous but friendly. The physician re-assured me on each of my concerns and treated them as significant and important. The office environment was clean and relaxing. It allowed for personal space and privacy.” (Dr. Woodbury)
  • “I was impressed with the service from start to finish. I was especially surprised that [Dr. Marx] called me after the surgery to see how I was doing.”
  • “Best Docs, excellent medical care, easy access, short waits”
  • “Fantastic service, never a long wait time, sometimes NO wait time.” (Dr. Tolin)
  • Dr. Drukker’s manner was extremely comfortable and built confidence.”
  • Dr. Balldin has such a wonderful bedside manner. He listens. He explains. I have also been pleased with the workers in the physical therapy area at the Babcock location.”
  • “Great personnel. Doctor explained thoroughly what to expect” (Dr. Garcia)
  • “I think that Dr. Burkhart is the consummate medical professional”
  • “I would highly recommend this practice.”
  • “Awesome staff. Always polite and helpful.” (Dr. Rowland)
  • “The doctor is very thorough & makes excellent recommendations. He always addresses my concerns & I always leave with peace of mind.” (Dr. Viroslav)
  • Dr Jacobs is very thorough, courteous and polite”
  • “[Dr. Taber is] extremely knowledgeable, thorough, and personal warmth! He understands from an athlete’s perspective as well! And he has a great sense of humor providing a comfortable environment!”
  • Therapy staff are the greatest. i had twelve visits and each time the staff was courteous, friendly, helpful and attentive to my specific needs. i highly recommend them to everyone in need of physical therapy.”
  • “Totally pleasant—best in San Antonio”
  • “Excellent treatment of my 7 month old baby!!”
  • “We got in the same day with Mr Griffin (a most knowledgeable and empathetic health professional) who sent us for an MRI that same evening, confirming the next day that surgery would be necessary.” (OrthoNow North Central)
  • “Just finished #5 of 5 of Supartz. PA Davis Miller and his assistant Kessa (Turkessa) are second to none in patient care and communication.” (OrthoNow Central)

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

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