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TSAOG Customer Survey Highlights – June 2013

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s June 2013 Customer Survey:

  • Dr. B. Kaiser is great. I have complete confidence in him and TSAOG.”
  • Dr. Rowland is a wonderful hand doctor, after surgery on both hands I wouldn’t consider going anywhere else.”
  • “Very pleasant staff both in the office and at the front desk. It’s nice to have people actually look at you and make small talk.”
  • “Very pleased with the care and attention I get from Dr. Galindo
  • “Your staff is very professional and understand my time is valuable.”
  • “I have been impressed with all the treatment I have received from the San Antonio Orthopedic Group. I have had physical therapy for my knees and my low back. I would highly recommend the San Antonio Orthopedic Group to family and friends.”
  • “Excellent attention and treatment by Dr. Bergfeld and her staff.”
  • “Just a big thank you for your care and especially for Christine’s courtesy and help.” (Dr. Gonzalez)
  • “Staff and doctor is very knowledgeable and well spoken. Also very thorough in his care” (Dr. Hennessy)
  • Dr. Connor was awesome… Very caring and knowledgeable .. Very informative I liked him very much!!”
  • “The practice as a whole is great. Everyone on the Dr and Therapy sides are professional and caring toward the patients.”
  • Dr Marx is a great doctor. Very patient and caring. Takes the time to make sure I understand everything”
  • “Customer service is AWESOME”
  • Dr. Christian Woodbury’s bedside manners were very professional but at the same time very caring.”
  • “Scheduling the appointments have been a breeze. Also appointment times have been very accurate and on time. no waits etc. I Thank you so much for this.”
  • “This was the best doctor visit i have ever had. I made the comment to the staff that they should give a clinic on how to run a doctors office.”
  • “I really like Dr Tolin. I always see the caution and concern in his face. I feel he is a very compassionate doctor. Which lets me know he doesn’t rush into any decision to operate.”
  • Dr. Viroslav is an excellent Dr. and feel very confident in my care”
  • “All of the Schertz staff are exceptional along with Dr. Bell’s staff!!! Thank you for fixing me and getting me back on my feet.” (Dr. Bell)
  • “Don’t change anything, you have a very well run organization.”
  • Dr. Burkhart was the best!”
  • “I am very pleased with my physician, Dr. Ursone and recommend him to friends that are considering knee or hip surgery. His manner is so caring and understanding. He works with his patients and when possible tries to include their suggestions in the plan of care.”
  • “Every aspect of the San Antonio Othopaedic Group made me feel confident. Dr Drukker gave me the attention I needed, even outside of the patient care room when I had a extended question.”
  • “I have seen Dr. Ochoa for several years and am completely confident in him. He is caring and gentle and I trust him.”
  • “Everyone makes you feel like you are the only patient”
  • Dr. Taber and Derek are just wonderful. I was very nervous about knee replacement and they made sure I understood everything and they were very reassuring. Most clinics herd you in and out, but these guys make sure you are comfortable about the whole procedure before and after. Couldn’t ask for better care!!”
  • “Thank you Dr. Garcia for directing my recovery relying on all the help from your group (Doctor, PA and Therapist). I should know I have spent 7 months under medical care that did not have this coordination, physician care and medical group support.”
  • Dr. Pace and his staff are very qualified and always pleasant.”
  • Dr. Brown and his staff are wonderful. They are friendly and go above and beyond for patients.”
  • “After suffering from lower back pain for so long, Dr Brenman has been able to give me the relief that I have been seeking. I have a co-worker that has had surgery on her lower back and still suffers from severe pain. I have told her about the treatment that Dr Brenman has performed on me and have strongly encouraged her to go see Dr Brenman. He takes the time to talk to you as a person, not just another patient.”
  • “i know I can call and they will work me in in a timely manner and Dr. Jacobs has been a great doctor for me with all of my sports injuries.”
  • “Everything was done on time and the entire process completed very efficiently.” (Dr. Hibberd)
  • “The people are awesome! Everyone seems to really care about helping you feel better.”
  • “I was able to get an appointment the day that I called to schedule an appointment.”
  • “Very professional and efficient. Dr. Balldin spent ample time listening and answering questions.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – May 2013

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When our patients have something nice to say about us, we like to brag about it!

 

Please enjoy some of the highlights from TSAOG’s May 2013 Customer Survey:
  • “Everyone performs their job way over 100%. Received excellent care.”
  • “I have worked in the medical field for over twenty years and this is one of the most professional offices I have ever seen. Thank you for your excellent care.”
  • Dr. Brown was excellent. Thanks”
  • “Everyone provides professional, courteous service; I frequently recommend your practice to others.”
  • Dr. Connor showed me my knee x-rays on his computer and explained in terms I could understand exactly was I was seeing. He is very patient and gives many options concerning my knee problem. He never once told me this is what you should do. He always gave me options. I feel very confident that he has my best interest in mind. He is very congenial and professional.  I wouldn’t go anywhere else. Thanks Doc.”
  • “Was treated like a family member!!!!”
  • Dr. Drukker did a great job with my De Quervain’s surgery…Even after only a week, I can tell there won’t be much of a scar.”
  • “Prompt and courteous service from check-in all the way through to check-out.”
  • “Loved that I could request the appt online over the wkd and got a call first thing Monday morning. I really like filling most of the forms from home.”
  • “I strongly believe that Dr. Galindo is the best possible choice for my surgery.”
  • “Yes would like to thank Dr Garcia and Luis Perez and all their support staff!!”
  • “Dr. Gonzalez takes time to talk and answer any questions I may have, and all the staff is very friendly and professional.”
  • “The Dr. was knowledgeable and kind.” (Dr. Hibberd)
  • “In/out fairly quickly. Like the fact that xrays can be done so quickly and ready to read….no wasted time going to another facility to have it done.”
  • “I am so glad I do not need surgery. It is refreshing to know that there are surgeons that believe in trying everything before surgery is deemed necessary. Also wait time was very agreeable.” (Dr. Jacobs)
  • “I think you have the best Orthopaedic doctors in San Antonio.”
  • “All therapy staff are excellent. Larry Lane is very good and goes beyond the call of duty; very nice!”
  • Dr Kaiser and his staff. THE VERY BEST IN SA!!!”
  • “Atmosphere of professionalism; friendly staff; neat and clean patient rooms; I am pleased with the Dr.’s knowledge and chair side manner.” (Dr. Pace)
  • “Great doctors and locations AND accepts workers comp.”
  • “100 % Professional”
  • “Dr, staff and the great attitudes of the entire staff” (Dr. Rowland)
  • Dr. Tolin very efficient, courteous, EXCELLENT Doctor!”
  • “I appreciated how attentive Dr. Valdez was to my concerns.”
  • “As always, Dr Viroslav is an outstanding M.D.”
  • “I really like how Dr. Ochoa explained things to me. He remembered me from my last visit, I wasn’t just a new patient. His bedside manner was great. And he instilled confidence in me that I had a great doctor taking care of me.”
  • “My husband and I were very impressed about the whole experience. I filled out new patient info. We didn’t have to wait to get x-rays. We were immediately taken to a room and dr. came in within minutes! Dr. Taber listened patiently, did not rush us out, and made me feel that he could resolve the problems that I have had for a long, long time.”
  • “Scheduling has always been easy” 
  • Dr. Ursone is a people person who took the time to explain and listen on every visit. This was my final visit after two years being under his care. I wish there were more physicians as caring as Dr. Ursone!”
  • “The PT staff were friendly and professional.”
  • Dr. Bell is great, and very thorough. I’m pleased with my treatment thus far. Plus, it’s close to home”
  • “Every doctor I’ve seen in your practice has been highly competent and caring. I’ve seen 4 of your doctors over the years, and have never been disappointed.”
  • “I have been very happy with the doctors and staff. I have ALWAYS been treated with respect and made to feel that my time is just as important as that of the doctors. Dr Brenman speaks in a manner that I (the layperson) can understand and thoroughly explains what is entailed in each procedure.”
  • “I got an appointment very quickly, and I found Dr Marx very easy to talk with. He explained my options clearly, and gave me respect as an individual. Thank you Dr Marx!”
  • Therapy staff were excellent. John Tovar, Chris Troyer, and Isaac were all very attentive, were flexible with scheduling, and really excelled in helping me through the recovery/rehab process. I was fortunate to have this group to work with.”
  • “There is nothing about TSAOG that I do not like. It’s great!”
  • “The staff at this office has probably been our best experience with a doctor’s office EVER. My family has been very unfortunate in needing to be seen by so many physicians, so we have lots of experience with staff and doctors. While we may live 2 1/2 hours away, if ever the need arises that we need to use an orthopedic doctor, we will gladly make this trip again.”
  • Dr. Woodbury and Jennifer are great. I would like to thank them so much for everything they did for me.”
  • “The Staff was absolutely the BEST, Miller, PA was AWESOME and very polite and informed me of the procedure, and Turkessa (radiology tech) was great!” (OrthoNow)
  • “Dr. Hennessy’s outpatient surgery on my back completely, 100% fixed the problem. I could not be more satisfied!”
  • “Dr Bergfeld is a great Dr and I’m very happy to have her working with me”
  • “I liked Dr. Balldin, he was a breath of fresh air and I will strongly recommend him.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

 

Please note: Spelling and punctuation errors may have been corrected for readability.
 

TSAOG Customer Survey Highlights – April 2013

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When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s April 2013 Customer Survey:

  • “Dr. Schroder was personable and thorough. He took the time to explain my injury and treatment.”
  • “It is a very comfortable and welcoming environment. Everything there is designed with the patient in mind. Love it”
  • Ortho Now is an awesome service. I love their efficiency and the way they take care of everything for you.”
  • Dr. Balldin has awesome bed side manners. He made my kids feel so comfortable and explained everything to them about their condition and everything to expect during the healing process. I will completely recommend him and the clinic to all the parents on my kids’ team.”
  • “great locations nice comfortable waiting areas, friendly staff, imaging on site, outpatient procedures on site, i have had more than one of your staff go out of their way to make me comfortable during my visits. I am suffering from sciatica and i am usually in extreme pain by the time i have ridden in the car to get to an appt. They notice and get me pillows or find an empty room so i can lie down. this seems like nothing but it is a big deal to me. thank you!”
  • “Dr Bergfeld and Mayra went out of their way to squeeze me in for severe pain from my back injury!”
  • “Vanessa & Dr Hennessy are the best”
  • “I was confident in Dr. Woodbury performing my hand surgery and I am happy with the outcome.”
  • Dr. Randall Marx is the best physician I have ever had in my entire life. He’s polite, but stern (as needed to get a point across), very sincere and makes me feel that he cares for me as a patient.”
  • “I was very impressed with the physical therapist, Mr. Trueman, who did my evaluation. He was not at all rushed and was very thorough and had useful and practical advice that I can begin using right away.”
  • “What really stands out for me about TSAOG is that the staff is extremely friendly and pleasant while still being professionally. From the time I arrived, the person who checked me in, the nurse, the doctor and the person who checked me out were all extremely pleasant. So much so that I almost felt like asking for an office manager before I left to tell them so. Thank you.”
  • Dr. Brenman has helped me and given me hope and a new life. He cares about helping me and he does an outstanding job doing what he does best. Yall have a winner working for yall.”
  • “I couldn’t ask for a better Doctor than Dr. Bell
  • Dr. Ursone took the time listen to me explain the history of my injury vs. having a staff member do so. He did a good job in explaining my treatment options. He is calm natured and expressed an interest in resolving my knee problems.”
  • “I have a lot of confidence in the providers. They did not rush into surgery and ensured realistic expectations on my part.”
  • Dr Taber has the unique, very specific knowledge required to fix my hip problem.”
  • “My wife is treated as a person with a problem and not a patient with a chart.” (Dr. Ochoa)
  • OrthoNow allowed me to be seen immediately rather than wait a week to schedule an appt. I feel like I will get well faster knowing why I was in so much pain.”
  • “I was nervous about surgery but the staff took care of me like family”
  • “All of your staff, but especially Dr. Viroslav, are attentive and do their best to please.”
  • “Very friendly and ACCESSIBLE staff. Doctors don’t hide behind nursing staff.” (Dr. Tolin)
  • “I can always be seen without delay. There are so many sub-specialists and I feel that my issues are appropriately addressed.” (Dr. Rowland)
  • “The wait time is always very short and my plan of treatment is always explained thoroughly. My questions and concerns are address quickly and thoroughly.” (Dr. Pace)
  • “Superb professionalism – they take their work seriously.”
  • “I have been treated by Dr. John Hinchey in the past and have used this group since 1956.”
  • “I call it the one stop shopping for my fix it shop. I have had foot surgery shoulder surgery and knee surgery there.”
  • Dr Bryan Kaiser has treated both my daughter and husband. I have complete confidence in his recommendation of treatment.”
  • Dr. Jacobs is very thorough, Informative and caring”
  • “Liked the DR. Very much. Great attitude and manner.” (Dr. Hibberd)
  • “What a blessing to have Dr. Gonzalez on my team!”
  • “it was fast, clean and doctor was very clear” (Dr. Garcia)
  • “All appointments have been wonderful. Very little wait time. Desk Staff very courteous and professional” (Dr. Galindo)
  • “I wish you could teach all my Physicians how people should be treated.”
  • Dr. Drukker is awesome! He has helped me so much. I am very grateful to him.”
  • Dr. Connor and his staff are topnotch. I always get the best of treatment during my office visits.”
  • Dr. Burkhart and PA Haley will always occupy a special place in my heart/life. Thanks to them I have a shoulder that’s like new. Will highly recommend them to friends and/or others for top-quality, premium service/care.”
  • “[I like] the individual care and attention that Dr Brown and his NP provide to their patients.”
We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!


Please note: Spelling and punctuation errors may have been corrected for readability.

 

 

TSAOG Customer Survey Highlights – March 2013

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When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s March 2013 Customer Survey:

  • “Dr. Schroder […] is extremely professional, courteous and through. He is an excellent addition to your physician staff. We also thought highly of Debra Mendiola. She was always helpful.”
  • Dr. Balldin was wonderful!! I would highly recommend him to my family and friends!!”
  • “So glad to get the help for my back that I needed.” (Dr. Bergfeld)
  • “This practice is the first practice that I’ve been to that is 100% perfect. From the front desk to the surgeons and all the techs and the physical therapist they are all great.”
  • “Friendly staff and MDs who opt for the least traumatic therapies as first options.” (Dr. Hennessy)
  • “Totally professional service from start to finish. I could not be more pleased with the entire experience. Thank you so much!”
  • “Even though I live out of town, it is easy to get to and I always find a parking place. But, more importantly , the office staff and physicians are professional and cordial.” (OrthoNow Urgent Injury Clinic)
  • Dr Woodbury performed surgery on my son’s hand. Even my husband (who is hard to please) was completely happy with everything.”
  • “The staff in SAOG is wonderful and considering that we live 4 hrs away, we were able to be seen timely. But above all, i was very pleased that Dr. Randall Marx sees his patients from the beginning to the end of the appt., he isn’t one of those doctors that sees his patients and then passes them over to the PA or any other staff member. During our appointment, he seemed very confident in what he wanted to do during surgery and now that I’ve had my surgery, seeing Dr. Marx explain with total confidence on how the procedure went, gives us faith that we did make the right decision in leaving this surgery in Dr. Marx’s hands. I will highly recommend Dr. Marx to all our friends and family!!!”
  • “I enjoy coming to Dr. Brenman. He always answers my questions thoroughly and remembers information about me.”
  • Dr Bell is great. The best Ortho Dr I have had. Thanks for all. !!!!!!”
  • “Thank you for taking such great care of our son! he even told me that he thought Dr. Ursone was a very nice doctor. If you know my son, that is a big deal, Doctors can be pretty scary for him ;)”
  • Dr. Taber is #1 in my book. He did a hip replacement surgery 9 mo ago and literally gave me my life back.”
  • Dr. Ochoa is very much a realist and he seems to care about my ideas. His knowledge of percentages of recovery and success were astonishing.”
  • “I liked Dr. Viroslav and I feel he was very concerned about me and gave me his full attention and answered all of my questions.”
  • “Good and truly professional physicians.” (Dr. Valdez)
  • “Great Front desk and nursing staff and the physician is outstanding in terms of instilling confidence, diagnostics and follow up” (Dr. Tolin)
  • “The Doctors and staff are very friendly, knowledgeable, and helpful. I like the convenience of having all necessary services within the group’s offices – xray, CT scan, surgery center, etc.” (Dr. Rowland)
  • “Outstanding professional medical care.” (Dr. Pace)
  • “Love your doctors!! They take care of me!!!”
  • “The PT staff is the best!!! Phillip Trueman helped me through my first surgery and now and Keli Smith, Phillip, Tiffany are doing a great job for me!!!!!!!!! are helping me again”
  • Dr. Kaiser is top notch in my book. VERY SATISFIED WITH THE KNEE PROGRESS AT 8 WEEKS POST-SURGERY!!!!!!!!!!!”
  • Dr. Jacobs is great, willing to do whatever he can to help you.”
  • “I have been with Dr. Hibberd from 2005 and from the start of our association have felt more safe and cared for than with any other physician.”
  • “Dr. David Gonzalez and his staff always treat me incredible always answer my questions”
  • “I have much confidence in Dr. Garcia.”
  • “Dr. M.J. Galindo is a very good doctor he listens to everything you say and does not try to diagnose you fast just to clear the room for the next patient. I feel I am very cared for by Dr. Galindo and the staff. Above and beyond service compared to other doctors’ offices, urgent care, and hospitals I have been to.”
  • “I liked everything. To be more specific I like that you do not have to wait too long in the waiting room. I like that you can see the appointments are on schedule. I like that the doctors see you very fast and you do not have to wait forever in a room. The care is specific to your needs and you are treated with a sense of urgency. Checking out is easy. I LOVE the patient portal it is very easy and makes updating medical records a breeze. Also I like the option of being able to pay online that is so AWESOME.”
  • Dr. Drukker was efficient, yet caring. My visit was quick & as painless as possible.”
  • “I thank the Lord for my blessings, and for my good doctor. Dr. Connor should be encouraged for his good work.”
  • “I hope the staff and Dr. Burkhart know how their help and kindness during this time means very much to the patient.”
  • “The excellence of my doctor and the staff, as well as the impression that everyone enjoys working there.  Dr. Brown gives his patients the sense that he is totally focused on them when he is with them.  I never feel as though he is rushing my time, so I can accept the occasional wait.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

 

Dr. Paul Pace on Wrist Arthritis

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I sat down with Dr. Paul D. Pace, one of TSAOG’s board-certified hand and wrist surgeons, to discuss arthritis of the wrist and its causes and treatments.

So, what is the most common type of arthritis of the wrist?
Basal joint arthritis, also known as trapezium metacarpal arthritis, is a very common arthritic condition of the wrist which is more often seen in women than in men. Basal joint arthritis affects the joint at the base of the thumb, called the basal joint or trapezium metacarpal joint.

What causes basal joint arthritis?
 Like most other forms of osteoarthritis, basal joint arthritis occurs as a result of wear and tear on the joint.  However, it is more likely to occur if you have sustained a previous injury to your thumb or wrist.

Why are women more prone to basal joint arthritis than men?
The ligaments that support the basal joint in women are more lax than those in men, which means that the joint naturally rotates farther.  This additional range of motion of the joint is why we see more cases of basal joint arthritis in women than in men.

How do you know if you have basal joint arthritis?
Pain in the lower part of your thumb/wrist is the first, and most common, symptom of basal joint arthritis.  You may notice yourself dropping things, feeling pain in your thumb that changes with the weather, and have difficulty performing activities like opening jars or turning door knobs without pain.  Over time, you may also notice a swelling and pain around the base of your thumb.

What does conservative treatment for basal joint arthritis involve?
I usually recommend steroid injections, combined with a hand-based splint to be worn when performing certain activities in order to avoid surgery.

When should you consider surgery?
You should consider surgery if your symptoms have not improved after multiple steroid injections and splinting.

What does surgery for basal joint arthritis entail?
Surgery for basal joint arthritis is done by removing the diseased joint and replacing it with a tendon taken from your arm.  It is basically a joint replacement using your own tendon instead of an implant.

Do you perform basal joint arthritis surgery?
Yes. I have performed well over a thousand of these procedures, which are called trapezium arthroplasty.  

If you have to have surgery, what kind of recovery should you expect?
You will have a cast on your thumb/wrist for 3-6 weeks to hold the thumb steady while it heals.  After that period, you will begin occupational therapy to help you strengthen your muscles, improve the flexibility of the joint, and regain the use of your thumb.  It will take some time, but patients usually report relief of 95% of their pain following surgery and are able to return to most of their normal daily activities following therapy.



Dr. Paul D Pace is a board-certified surgeon specializing in conditions of the hand and wrist.  He treats patients of all ages and his special interests include the prevention and treatment of carpal tunnel syndrome and arthritis care.  To schedule an appointment with Dr. Pace, please call 210-281-9595.

 

TSAOG Customer Survey Highlights – February 2013

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When our patients have something nice to say about us, we like to brag about it!


Please enjoy some of the highlights from TSAOG’s February 2013 Customer Survey:

  • “I was VERY impressed with Dr. Brown! While maintaining a professional attitude, he was still very friendly, making me feel quite comfortable for a 1st visit.”
  • “I feel that I am receiving attention from professionals who are skilled and up to date.”
  • “I am able to see the best of the best shoulder specialist.” (Dr. Burkhart)
  • “…Dr. Connor is a GREAT doctor. Dr. Connor is a kind and caring physician. Dr. Connor explains everything clearly and strongly cares about his patients and their needs. More doctors should care for patients and not treat them as the next $ figure.”
  • “The entire experience, from check in to check out, was great. Everyone was very friendly, courteous and professional.”
  • “I trust Dr. Drukker to make wise decisions and give good advice for my situation. That is huge! Some doctors give reason to be concerned with their judgment and abilities these days.”
  • “…Visiting here for the winter months, I broke my ankle, and needed surgery. This is the first time I ever had surgery in my life. Not knowing any surgeons here in town, I lucked out and found you guys through the Web. As soon as I met with Dr. Galindo and he explained what had to be done with my ankle, I was not afraid to go into surgery. He is terrific. Many thanks also to Benny for the great cast, and Kym and Elizabeth for making the admin/financial process easy. The pre-surgery process was very efficient, and the staff was great. Surgery went well. Everything that was going to occur was explained clearly to me before it happened. Post-op process was smooth, and the staff very accommodating. The San Antonio Orthopaedic Group is very professional and efficient…and all staff very friendly and approachable. And you have wireless available in the waiting room! As a Web Developer, I love that! Your Patient Portal is excellent as well. Thank you all so very much for helping me. It is good to be on the mend.”
  • Dr. Hibberd was very professional yet friendly, felt at ease.”
  • Dr. Jacobs is a true professional. I enjoy the doctor-patient relationship.”
  • Dr. Kaiser did an outstanding job on my left knee replacement. Also, he or his staff made all arrangements for my follow-up home care and physical therapy with competent providers.”
  • “Everyone was professional and efficient. When I felt light headed after my cortisone injection in my hand and wrist, two staff members had me lie down in a recliner and rest. Then, when I felt better, I was escorted to the elevator to ensure my readiness to leave safely. I greatly appreciate this type of caring” (Dr. Pace)
  • “Convenient locations…great doctors”
  • Dr Rowland is excellent”
  • Dr. Tolin and his PA were exceptional! Very helpful and understanding…”
  • “Well run organization with the premier docs in the area. On a previous surgery I experienced the cast staff and they are grrrreeeaat!!!!!!!”
  • Dr. Viroslav did a great job with me knee…I will highly recommend him to all my friends in the gym and co- workers.”
  • “Always [a] pleasant experience” (Dr. Valdez)
  • “Possibly the most professional and courteous medical facility we have worked with”
  • “…My surgery and recovery went well just like the Doctor said. I was very satisfied with the attention and service the Doctor provided for me.” (Dr. Ochoa)
  • Dr. Taber listens and is prepared when I visit. I have had multiple health problems and he stays aware of how my current health can be affected.”
  • Dr. Ursone is the best Orthopod in the business”
  • Dr. Bell treated me for my own good and did not try to push me into anything. He gave the option to decide what I wanted done.”
  • “So far, [I like the] professionalism and approachability of doctor and therapist. Nice office — professional, attractive, clean, well equipped.” (Dr. Brenman)
  • “The physicians LISTEN to their patients”
  • “Courteous staff and caring doctor” (Dr. Marx)
  • “Everyone is friendly, polite, and just plain wonderful. Tony, Josh, the secretarial staff and Dr. Woodbury have been fantastic. Even my physical therapists were great. I cannot thank you all enough for a VERY positive experience.”
  • “Excellent care by Dr. Hennessy.”
  • “You have several doctors, several locations, courteous staff, I liked that you have your own x/ray-CT-MRI office, I like the electronic portal medical records info. I like the e-mail type info on appointments and charges and I especially like the board that tells you if your Dr is on time or late to see you. Thank you for treating me with RESPECT and not just trying to take my money”
  • “Convenient locations, OrthoNow saw me the same day.”
  • “The level of professionalism displayed by the staff and the doctor gave me a great deal of confidence in getting my partial knee replacement done ASAP” (Dr. Schroder)
  • “Quick professional service. Good doctor bed side manner.” (Dr. Balldin)

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – January 2013

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When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s January 2013 Customer Survey:
  • “This is my second back surgery and I have to say that Dr. Hennessy has given me 100% of life back. I am in the health field myself and will recommend to all my friend, family and patients to him.”
  • “My daughter was impressed that the x-ray machine moved to get the right angle of her foot for the x-ray instead of her having to position her foot which has been painful for her to do.”
  • “I appreciate the time the physician spent explaining my injury and treatment options. I wish all doctors were this thorough.” (Dr. Balldin)
  • “It’s a very highly professional and well-run organization. From stem to stern.”
  • “Professional, courteous, efficient staff. Dr Brown [was] very knowledgeable and extremely clear and articulate”
  • “One stop shop. All necessary services are either available or coordinated by TSAOG staff.”
  • “Thank you to Dr Burkhart for caring for me, he fixed my frozen shoulder after just 1 visit, I am lucky to have access to such great medical care”
  • “The gentleman who performed my x-rays was OUTSTANDING.”
  • “On my first follow up visit Dr Connor took the time to review photos of the surgery with me and (in laymans terms) gave a brief explanation as to what took place. This gave me a better understanding of why and how these surgically repaired areas should not be stressed during the convalescence period and pending re-hab. This was appreciated.”
  • “I will recommend the office to all my family and friends.”
  • Dr.Drukker took care of my problem with my first visit.”
  • “Michael removed my stitches today and he was professional, personable and more than tolerant of my squeamishness. The hospitality and courteousness of all the staff continues to impress.”
  • “Dr. Galindo was great. He soothed my fears and answered all questions.”
  • “I am very pleased to be under the care of Dr. David Gonzalez. I never feel I am being rushed and I always feel he gives me his full attention and genuinely shows concern. For this I am very grateful and have recommended him to others.”
  • “Big nice waiting room, great x-ray techs. Dr Hibberd takes time to explain the x-rays[…]and answers any questions we have”
  • Dr. Jacobs and his staff are the best!”
  • “CARE. FRIENDLINESS. STAFF. DOCTORSI want to say this. I want you to make sure everyone in the office knows this, because it is very important that they know what your patients truly feel about their workplace and the type of environment they provide. EVERYTHING! I LIKE EVERYTHING. Keep doing what you are doing! From the front desk, to the X-Ray Techs, to the people taking vitals, and finally the Nurse. Keep caring! People will come back, but most importantly, they will let their friends know. I know because right now, I have been a walking billboard for your group. Why, because all of the above.”
  • Dr. Kaiser, as usual, was very efficient and caring.”
  • “I want to say how much I have enjoyed going to the facility. The surgical team and nurses were so sweet and kind, Pamela Meyer OT is totally awesome and compassionate. Dr. Pace is so sweet and informative on what has been done with my hand. I also appreciate his staff as well. I’ve never felt so well cared for by any other place I’ve gone. Everyone I’ve come in contact with seemed to genuinely care.”
  • “Everyone was friendly and helpful. Everything was also very clean and organized.”
  • “I am extremely satisfied with the care I received. Dr. Rowland took his time with me, was very thorough, and presented options.”
  • “I feel very comfortable with Dr. Tolin & his PA. I love him!”
  • “This is an amazing staff & doctor. My mother is a 2x stroke survivor so change is difficult and she is generally uncomfortable with male doctors. I think she has been a patient for almost 3 yrs now and we continue to get excellent service from the staff & Dr. V” (Dr. Viroslav)
  • “[I liked] the knowledge and attitude of my doctor Ochoa. He explains clearly and in terms a lay person can understand. Provides options and then discusses recommendations with pros and cons”
  • “You guys really listened to me and my concerns both physical and financial. I got fantastic care here. I feel like the staff is just as invested in my healing as I am.”
  • “Thank you Dr. Taber I feel so much better and will always be indebted to you for treating my problem and resolving it without the run around I went through before I found you. Plus Patricia your assistant for scheduling was so knowledgeable and very good. I hope I never need your assistance again but I feel assured. If I do I have the very best there is available.”
  • “I actually registered on line and asked that an appointment be set[…]they called immediately after I filled out information at the Patient Portal
  • Dr. Ursone is by far the most friendly and professional physician I have ever dealt with. He was very understanding and caring when it came to my various questions and concerns dealing with my injury.”
  • “Called on a Monday and was able to see the doctor on Tuesday.”
  • “I have NEVER been to a doctor’s office where ALL staff members (ladies at the front desk and the x-ray technicians) were helpful, friendly, and personal.”
  • “Advice was clear and concise.” (Dr. Bell)
  • “Love the online document process as I hate to complete all the paperwork as I’m waiting to be seen.”
  • “The staff and Dr. Brenman were so nice and helpful. I was very pleased that Dr. Brenman could work me in so quickly so my entire experience was very positive.”
  • “I have had two knee replacements by Brad Tolin and foot surgery by Randall Marx and have been completely satisfied with both.”
  • “Everyone was great! I really like Dr. Woodbury, he was very kind and straight forward. I like that in a doctor, no beating around the bush. He and his staff made my CTR surgery as pleasant as possible. I would recommend your practice to any one!”
  • “All the staff were very friendly and took the time to put my 4 year old at ease!!! The nurses checked up on her as we left to make sure nothing did hurt like she said! Awesome service! Very prompt hardly any waiting time at all!”
  • “ALL of the staff is friendly, helpful and professional. I have not been able to find this type of atmosphere at any other doctor’s office in the San Antonio area.”
 

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling errors have been corrected for readability.

 

Dr. Paul Pace on Carpal Tunnel Syndrome

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Close Up of Hands Typing on Keyboard

I sat down with Dr. Paul D. Pace, one of TSAOG’s board-certified hand and wrist surgeons, to discuss carpal tunnel syndrome and its causes and treatments.


So, what is Carpal tunnel syndrome (CTS)?
Carpal tunnel syndrome is a combination of symptoms in the hand and wrist that result from increased pressure on the median nerve of your wrist usually from inflamed tendons.

What causes CTS?
Repetitive activity, such as typing or other similar activities can cause tendonitis (or inflamed tendons).  This tendonitis creates pressure on the median nerve in the wrist and this causes symptoms of carpal tunnel syndrome to develop.

What are the symptoms of CTS?
Symptoms of carpal tunnel syndrome include numbness in the hand and pain in the hand and forearm, often present at night, that may wake you up from sleep.  If these symptoms wake you up at night more than once or twice, you should contact a physician.

Does CTS treatment always require surgery?
Absolutely not.  Though surgery may be called for in some cases, carpal tunnel syndrome can often be treated conservatively with excellent results.  The sooner you contact a physician once you begin to experience symptoms, the more likely you can avoid surgery and reverse the process before your symptoms become advanced.

What does conservative treatment for CTS involve?
It would usually involve stretching exercises, performed at home or with a hand therapist, as well as identification and modification of daily activities at home or work that are contributing factors to your symptoms of carpal tunnel syndrome. In addition, a steroid injection can help a great deal to alleviate symptoms.

When should you consider surgery?
You should consider surgery for carpal tunnel syndrome if nerve tests confirm your diagnosis and if your symptoms recur after conservative treatment.

What does surgery for CTS entail?
Carpal tunnel surgery involves making an incision in the wrist and severing the transverse carpal ligament, which is putting increased pressure on the median nerve.  Severing the ligament relieves the pressure on the nerve and, thus, the symptoms of carpal tunnel syndrome resolve.

Do you perform minimally invasive carpal tunnel surgery?
Yes. I perform minimally invasive, though not endoscopic, carpal tunnel release.  I prefer this technique to endoscopic because, in my experience, it offers a recurrence rate of less than 1%, a better result than I’ve found with endoscopic release.  However, if a patient prefers an endoscopic technique, several of my partners at The San Antonio Orthopaedic Group do perform that technique.

If you have to have surgery, what kind of recovery should you expect?
Usually, you would experience significant pain relief within 1-2 days of surgery, a return to light function within 1-2 weeks, and a return to full function within about a month.

How long have you been performing minimally invasive carpal tunnel surgery?
I’ve been performing minimally invasive carpal tunnel release for more than 25 years and, in that time, I’ve completed approximately 20,000 of these procedures.




Dr. Paul D. Pace is a board-certified surgeon, specializing in treatment of conditions of the hand and wrist, with The San Antonio Orthopaedic Group.  He treats patients of any age and his special interests include the prevention and repair of carpal tunnel syndrome as well as arthritis care. To schedule an appointment with Dr. Pace, please call 210.281.9595.

TSAOG Customer Survey Highlights – December 2012

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When our patients have something nice to say about us, we like to brag about it!


Please enjoy some of the highlights from our December Customer Survey:

  • “The Doctor (Dr. Hennessy) was extremely professional and thorough. I had surgery yesterday and he was great! He promptly saw me this morning and was complete in his review with me.”
  • Dr Woodbury was amazing. He has fabulous bed side manner and was the only dr that gave me a diagnosis, a treatment plan and put me on the road to recovery. Love dr Woodbury!!! Best dr ever!!!!”
  • “Everyone is friendly and professional. As an RN I appreciate staff members who are aware of their ‘job’ of being personable.”
  • “Doctor and PA are easy to talk with” (Dr. Viroslav)
  • “I was extremely satisfied with the care I received from Dr Brenman. Everything was explained in a manner that I understood.”
  • “I especially appreciate Dr. Tolin’s undivided attention and caring bedside manner. My favorite doc.”
  • Doctor Marx treated me with courtesy, concern, professionalism, kindness and respect. He addressed all my questions as direct and human language which I understood.”
  • Dr. Rowland’s staff is awesome, as is he.”
  • “Very satisfied with all aspects of my visits and results of my surgery. Thanks DR Taber for helping me on my hip issue.”
  • “I have had three surgeries performed by the Orthopaedic Group since 2003, and everyone was very dedicated to my complete recovery—Thanks!”
  • “No matter how busy the office may be, i do not feel like a number on a billing statement. You do not get the feeling that you are being rushed through a cold process. The staff has always been friendly and caring and treats each patient as an individual.”
  • “I really like my doctor. He is great and did a great job.” (Dr. Galindo)
  • “Location is easily accessible and parking is good. There is some redecorating going on now, but it is not intrusive. Location close to my home and Dr. Pace is very professional and easy to talk to.”
  • “I really like Dr. Ursone. He is very caring and personal and has a high level of expertise. I trust him and feel very confident in his care.”
  • “The people at desk, staff and the doctor were very pleasant, and a great group to meet, I am glad to be a patient there.” (Dr. Ochoa)
  • Dr. Brown listened to my fears and concerns and addressed each of them. I felt listened to and like he actually cared about my experience. It was much more than just being talked to, it was actually being able to talk WITH the doctor. He was great.”
  • “I highly recommend The San Antonio Orthopaedic Group to all my friends and acquaintances.”
  • “I have such a wonderful time when i see the staff along with Dr D they are courteous and pleasant and on time when i have to be seen i have no complaints what so ever… Merry Christmas to all…..” (Dr. Drukker)
  • “I am very happy with being a patient of this group for more than two years now and I think Dr Kaiser is just the very best at what he does. I also really like his staff, Tony and Cory!”
  • “The doctors are the best!! The Physical Therapy people are great and I really like the Portal on-line system!!!”
  • “I was very happy and satisfied with Dr Hibberd’s care.”
  • “The San Antonio Orthopedic Group especially Dr Philip Jacobs, office staff and PT staff are great and have referred some people to the practice…Thank you for great care!!! Thank you Dr Jacobs you are an awesome Ortho Surgeon!!!”
  • Dr. Garcia always has a smile and answers all my questions and helps me understand what and why of the procedure”
  • “Your front desk staff rocks. Always friendly to me.”
  • “The offices are convenient, the staff is very helpful and patient with me. LOVE Dr. Gonzalez he is so very kind.”
  • “I appreciate Dr. Connor and all the excellent staff who helped me. Blessings and Happy New Year to one and all.”
  • Dr. Burkhart’s personal attention to my care was impressive. I appreciate the feedback personally from him by phone to questions I left in the patient portal”
  • Dr. Bell listened to what I requested and was efficient in his treatment. The staff was courteous and friendly.”
  • Dr. Balldin was very professional and informative. I would highly recommend him and your clinic.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Halloween at TSAOG

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For those of you who have not been lucky enough to experience Halloween day at TSAOG, here’s a sneak peek of what you’ve been missing!  TSAOGers (including our physicians) go all out on All Hallow’s Eve and the majority of our staff at all 7 clinic locations comes to work in costume.  Enjoy the photos!


Each year, our administrative team dresses in a theme costume and goes to each clinic location to judge the costume contest.  Who knew the theme they picked out LAST YEAR would turn out to be so political?


Dr. Brenman and his staff get into the fun…


…But Dr. Brown didn’t dress up, so he had to be arrested (I told you we take Halloween seriously).


Dr. Pace’s team is known for going all out with theme costumes every year.  This year, they leveled up!


Dr. Galindo and his team rejoice in the remodeling currently underway at our Orthopaedic Institute location.


Dr. Viroslav and his team turned their clinic into a circus.


Dr. Ursone and Dr. Balldin just chose to photo bomb the administrators.  Tell them they should get dressed up next year!


The same goes for Dr. Marx and Dr. Rowland!

Without further ado, here are some of our favorite employee photos from this year’s Halloween celebration.




















 

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