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TSAOG Customer Survey Highlights – November 2013

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s November 2013 Customer Survey:

  • “Phenomenal! I always feel that I am part of the family at the SA Orthopaedic Group!”
  • “Duane Griffin and his assistant were outstanding. Duane has a comforting and compassionate manner and put me very much at ease.” (OrthoNow Injury Clinic at North Central)
  • “The overall experience is great. The follow up is amazing. It is what every practice should work to provide to customer. I am completely happy with my experience and will refer everyone I can there. You treat people like people.”
  • Dr Kaiser is the most compassionate Dr I believe I have ever encountered. He is so very sweet and understanding.”
  • “Staff is professional and helpful. Physicians spend enough time to answer all my concerns and make me feel my problems are important.” (Dr. Hennessy)
  • Dr. Paul Pace and his two assistants are A++. Lydia and Diana are excellent assistants, and we certainly appreciate them very much.”
  • “The wait time is very short and everyone is always so kind, caring and professional.” (Dr. Gonzalez)
  • “I’m very pleased with your practice.” (Dr. Valdez)
  • “From day one, I have been impressed with the professionalism of the SA Ortho Team. Today I added a surgical team to that.”
  • Dr Marx and staff are exceptional. He was very clear in his findings. Made me feel like i was his only patient of the day.”
  • “I was very pleased with friendly & professional manner of Dr. Seidel and I look forward to working with him.”
  • “Very comfortable ambiance and very warm and friendly down-to-earth sincere staff and physicians that make the overall experience for everyone (even the other patients who are there to converse with) very pleasing.”
  • Dr. Brenman is a careful listener which is greatly appreciated. His suggestions have greatly helped with my pain levels.”
  • “Will always come here for any bone, or joint issues. You all are the best!”
  • “The staff were particularly helpful and pleasant which is always nice when you’re nervous. Dr. Connor was very approachable and I was very comfortable with him. My wait time was very little and the staff were extremely helpful with the forms.”
  • “The urgent care — no appointment needed!” (OrthoNow Injury Clinic)
  • “From my initial visit with Dr Tolin and the staff at the Sonterra office to the pre-op and post-op personnel (physicians, nurses, etc) at Concord, I send my thanks and only positive comments. Hugs all around…Great experience!”
  • “I am thankful Dr Woodbury was able to work with me around my busy work schedule.”
  • “So far, everything about this experience has been positive in every way and far exceeded my expectations. Every member of staff has been professional, helpful, and a credit to the medical field.”
  • “PA Davis Miller has exceptional patient communication skills. Very comfortable communication environment.” (OrthoNow Injury Clinic at Central)
  • “I was very pleased with everything and will recommend y’all to my family members.”
  • Dr Balldin was very helpful and totally concerned with my care.”
  • “Everyone is so helpful & kind – & it is conveniently located.” (Dr. Hibberd)
  • “Keep up the good work. I recommended your services to others.” (Dr. Brown)
  • “I have had both knees replaced and now going to start on my hips. I’m extremely satisfied”
  • “Very efficiently run, I was checked in and was seen by the doctor in a very timely manner.” (Dr. Viroslav)
  • “I feel that I have absolutely the best surgeon for my condition and Dr. Burkhart did a great job of repair on my shoulder.”
  • “I think Dr Bergfeld is wonderful- understanding, empathetic, and knowledgeable.”
  • “Everything very nice and I liked Dr Ochoa, he was very clear on explaining all the different treatment.”
  • Dr. Ursone. My husband and I recommend him to our family, friends and colleagues; they (7) are new patients of his. He is the Best! Takes his time explaining his diagnosis and prognosis. He is on time, his staff clearly respects and likes him. The facility is clean and orderly. Probably the best thing is Everyone smiles and says hello”
  • “Dr. Galindo was extremely professional and personable”
  • “So satisfied with Dr. Drukker’s attention and professionalism. Answered all my questions . He makes me feel comfortable when I go in for my appointments and to me that is very important.”
  • Dr Jacobs is the best! Great personality. Always on time!”
  • “Professional knowledge, courtesy, convenient to get to, staff knowledgeable of procedures, appointments always fit into my schedule.” (Dr. Garcia)
  • Dr. Bell and Sara were very sweet to my 9 year old son. I feel 100% confident in their care.”
  • “I will highly recommend Dr. Rowland
  • “The staff was courteous and professional. I have recommended Dr Taber to my friends and they were very happy with his services too.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

Dr. Scott Seidel Talks “Text Neck” with the Express-News

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 Did you catch TSAOG’s Dr. Scott Seidel in the San Antonio Express-News this morning?  He was discussing “text neck” with reporter Jessica Belasco.

According to Dr. Seidel, “The head is designed to be over the shoulders. It’s never designed to be out in front of the body.  When you’re taking the neck and the head out of their natural position for a prolonged period of time, that puts just a tremendous load of stress on the back of the neck and shoulders. It can really cause a lot of problems for people.”

Check out the full story in the Express-News here.

Check out Dr. Seidel’s blog on “Text Neck” here.



Dr. Scott R. Seidel is a chiropractor with The San Antonio Orthopaedic Group.  He specializes in conservative treatment for acute and chronic neck and back pain and treats patients aged 6 years and up.  To schedule an appointment with Dr. Seidel, please call 210.804.5484.

 

TSAOG Customer Survey Highlights – September 2013

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 When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s September 2013 Customer Survey:

  • Dr. Brown is so personable and I never felt he was in a hurry to move on to the patient. He always makes you feel that you are his only patient.”
  • Dr. Burkhart is spectacular and provided me with incredible care”
  • “This is what a medical practice experience should be like”
  • Dr. Connor, wonderful doctor.”
  • “Helpful, pleasant staff and physician” (Dr. Drukker)
  • “Dr. Gonzalez was prior service and understood what I was going through with the VA.”
  • “The office is very spacious, relaxed and professional. I was taken care of in a very timely manner, even though I was running late. I was very satisfied with my first visit to this Dr. I felt very welcomed.” (Dr. Hibberd)
  • “No need for suggestion. Everyone always professional, and on the move !!”
  • “Always Great!” (Dr. Jacobs)
  • “Everyone is always professional, courteous, and friendly. Don’t change anything!!”
  • Dr. Bryan W. Kaiser always make me feel better. All my pain in my knees is gone when I leave his office.”
  • “The SAOG has the most qualified and experienced doctors and staff. I recommend them to my family and friends.”
  • “Wait time was unbelievably fast. I did not wait over two minutes before I was promptly escorted to see Dr. Pace
  • “I appreciated Dr. Rowland’s attention and care. Everyone on the staff was kind.”
  • Dr. Tolin has always given me wonderful care along with his staff. I believe Dr Tolin considers my treatment options carefully, listens to my concerns and presents me with the pros and cons of all treatment . I am pleased to call him my doctor, because of his compassion as well as his medical knowledge. A wonderful physician.”
  • “Professional and expert” (Dr. Viroslav)
  • “Friendly staff and they appear to enjoy their jobs which really shows.”
  • Brandon DelBosque answered everything i wanted to know and seemed to enjoy teaching about the injury.”
  • “As a person constantly involved in sports I am looking forward to recovering with your practice. I feel confident about getting back to rugby and crossfit.” (Dr. Ochoa)
  • “The physician was very attentive and not once did I feel he had to hurry to another patient. He was informative and very professional and courteous” (Dr. Taber)
  • Dr. Ursone is awesome!”
  • “Everyone is very professional, friendly and polite, making me feel confident that I have received the very best in care.”
  • “Cast care specialist- Anthony Rodriguez went above and beyond when it came to casting time. I was very nervous and in a lot of pain due to a broken wrist. It was my first time having a cast put on, but Mr. Rodriguez made me feel comfortable and at ease. I was impressed!! I really couldn’t believe how much a cast could stabilize pain. Wow. Thumbs up to Anthony!!!”
  • “Overall, I really like Dr. Bell and feel I’m fortunate to have had him repair my shoulder and biceps tendon.”
  • Dr. Brenman promptly diagnosed my long-time problem after x-rays and MRI, then gave me a spinal injection on the return visit, yesterday.Today, I got out of bed feeling better than I have in 4 months. My physical therapy starts next week.Thank you, Dr. Brenman.”
  • “There’s nothing I don’t like about SAOG.”
  • “Everyone I have come in contact with has been friendly and efficient. I am very impressed with my doctor. I spent several months under the care of another physician, who gave me no hope. Dr Marx has given me a solution so I am beginning to see some light at the end of the tunnel. After spending 25 yrs as an RN, I have never seen anyone more skilled in casting [than] Larry. I am so pleased with the care given to me!”
  • Physical therapy was done at the Babcock location by Jessica Ward . . . she was amazing!”
  • “The entire staff is great. Everyone is friendly and always laughing and joking with me. This puts me at ease if I’m nervous or in pain.”
  • “I had such a good experience I have already recommended the doctor (C. Woodbury) to a friend and she has booked an appointment. I really appreciated the time and patience of the entire staff and I was made to feel like a person not a number”
  • “Trust me, I’ve had three surgeries and there is nothing I don’t like about TSAOG”
  • “I would like to thank the staff and Dr. Hennessy for taking me in after I showed up late to my appointment due to road closures. Everyone at san antonio orthopedic group was professional and nice, definitely will recommend to others!”
  • CT staff were great- explained procedure at my level and careful while positioning in scanner.”
  • “Dr Bergfeld was courteous, spoke concisely and examined in gentle manner.”
  • “I have had Dr. Balldin for 2 surgeries and he does an incredible job. Top notch!” 
  • Dr. Seidel’s staff were very considerate and professional.”
  • “My visit should be the benchmark of medical care.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

Dr. Scott Seidel Discusses Text Neck with WOAI

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TSAOG’s Dr. Scott R. Seidel was interviewed by WOAI’s Berit Mason on Wednesday regarding “text neck,” or neck pain brought on by the prolonged use of mobile devices.

According to Dr. Seidel, “It really is a problem and it is becoming an epidemic. We have people who take ibuprofen daily, 400, 600, 800 milligrams daily for the neck pain.  And most of them have no idea where it’s coming from.”

Check out the full interview here: http://www.woai.com/articles/woai-local-news-119078/local-doctors-treating-more-cases-of-11702288

You can also check out Dr. Seidel’s previous blog on “text neck” here.

Dr. Scott R. Seidel is a chiropractor with The San Antonio Orthopaedic Group.  He specializes in conservative treatment for acute and chronic neck and back pain and treats patients aged 6 years and up.  To schedule an appointment with Dr. Seidel, please call 210.804.5484.

 

Dr. Scott Seidel on Sacroiliac (or SI) Pain

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A recent study estimates that up to 30% of people with chronic low back pain may have the SI (or Sacroiliac) joint to blame for their pain.  This joint is under appreciated as a pain generator and should be looked at more closely when determining the source of low back pain.
 
The SI joint is the junction between the bottom of the spine and the hips.  The reason this remains a challenging joint to diagnose is due to the anatomy and function of the region. The SI joint is a weight-bearing joint which distributes forces between the spine and the lower extremities as well as stabilizing most low back activity.
 
Most commonly it is found that SI pain is the result of mechanical dysfunction.  Typically there are slight, but clinically significant changes in the movement patterns of one or both joints.  This produces a complex mechanical condition leading to irritated joint surfaces, wearing down of joint surfaces and stretching / tearing of the supporting ligaments.
 
Someone with SI pain will typically experience a combination of low back pain, buttock or thigh pain, and discomfort while standing and sitting.   However, diagnosis of SI pain can be challenging given that conditions associated with the hip (piriformis syndrome) and lumbar spine (herniated disc) can mimic SI pain symptoms. This can lead to confusion in determining the most effective treatment option.

Treatment options vary, but proper diagnosis allows treatment selection to be targeted and effective in reducing this pain.  For SI pain, I utilize chiropractic manipulation which can be a comfortable means to a rapid recovery.  By addressing the mechanics of the region, I work to restore proper movement and stability of this complex joint.  Some patients may also require injections to relieve symptoms.  This two-fold approach allows a patient to benefit from pain reduction from the injection while addressing the core cause of the condition through chiropractic manipulation.

If you are suffering from continued low back pain I invite you to call our office. Let us help you to determine if the SI joint is causing your pain.

Dr. Scott R. Seidel is a chiropractor with The San Antonio Orthopaedic Group.  He specializes in conservative treatment for acute and chronic neck and back pain and treats patients aged 6 years and up.  To schedule an appointment with Dr. Seidel, please call 210.804.5484.

 

 

TSAOG Customer Survey Highlights – August 2013

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s August 2013 Customer Survey:

  • Dr. Balldin is so kind and skillful. I really appreciate how he explains my options and works to help me make the best informed decisions for my injury.”
  • “When I scheduled my original appointment in July, the scheduler was very helpful in getting me an appointment the next day with a doctor who specialized in my problem.”
  • “The PT staff are so very caring and competent. I appreciate how they work with me to make the best progress for my comfort and long term positive outcome.”
  • “I have been to four doctors in your group and all have been excellent. My wife and mother in law have been to see your group also.”
  • Dr. Seidel is awesome! Ditto for Tanyell”
  • DR. ALEX ROWLAND AND HIS STAFF ARE WONDERFUL”
  • “Attentive physician and staff” (Dr. Marx)
  • “Professional staff and doctors” (Dr. Hennessy)
  • “Most services are conveniently located at the same site.”
  • “I really liked Dr. Bergfeld she was thorough and allowed me to have a voice in the prescribed treatment for my pain.”
  • “This is the BEST group of Professional and caring people! Thank you All so much!”
  • “You cannot fix anything that is already Perfect, and a Dr office that has all the best employees. It simply cannot get any better, perfect Doctor, perfect employees!! And I have referred several of my colleagues to your group!” (Dr. Viroslav)
  • “very good service” (Dr. Ochoa)
  • “Keep on doing what you do, I’ve been to so many doctors, can’t count them, and by far your system is the best.”
  • “I have all the respect in the world for your doctors.”
  • “I thank Dr Taber and his staff. This man saved my life, my job, and my sanity.”
  • Dr. Connor and his staff are superior!”
  • “Always a pleasant experience and Dr Drukker is just wonderful!”
  • “From start to finish I was pleased with everyone.”
  • “As a personal injury attorney, I have referred my clients here & as a patient myself now, will continue to do so. Very impressed with my doctor, staff & location.”
  • “Both Dr Galindo & his RN were very friendly, professional and took time with you”
  • “In my opinion, there is a strong team concept in place at the San Antonio Orthopaedic Group which [works] from the top down. I view everyone as committed health professionals. I have complete confidence in Dr. Alan Hibberd and his staff.”
  • “Scheduling went very smoothly.”
  • “This is a great medical practice. One of the best I’ve seen. I truly thank and appreciate the doctors and staff for their care of my father.”
  • “The level of attention from staff and doctor is exemplary.” (Dr. Bell)
  • “Compassionate, efficient, friendly. I especially like this patient portal where I can get my reports as quickly as possible, am able to understand the process, and feel like I Have an integral part in reaching my recovery objectives.”
  • Dr. Brenman is super. I know he sees a lot of patients in a day, but he always takes a little time to know the person, which means a lot to most people. We are people, not just patients with issues to fix.”
  • “My doctor took the time to explain everything to me. He answered all my questions.” (Dr. Valdez)
  • Dr Woodbury has been very informative, helping me to understand treatment options”
  • “Dr Gonzalez was thorough, took time with and was patient to listen to questions”
  • “Doctors and staff are very professional, capable, courteous, and friendly. Office is convenient to where I live.”
  • “I have the highest confidence in Dr. Tolin. I am extremely pleased with his expertise and staff….Linda is awesome”
  • “Therapy staff was EXCELLENT! Hard to believe that physical therapy could be made FUN! But they did it!”
  • Dr. Ursone provided excellent preoperative and postoperative care. My shoulder surgery provided full range of motion and I am pain free.”
  • “Friendly, courteous and knowledgeable provider.” (Dr. Pace)
  • Dr. Burkhart and the STAFF, very knowledgeable and caring”
  • Dr Kaiser is a rare Dr. He has the surgical skills, the bedside manner & is always focused on just you when you are in his office.”
  • “I have had chronic acute RA since 1979 & as a result have been in many Dr offices/groups all across the country. Y’all by far have the smoothest running organization I’ve ever encountered!”
  • “Keep focusing on good medical care. That is what is most important to me. I have utmost confidence in Dr. Brown’s medical knowledge. My feet are soooo important because I am an active person. I trust my feet to Dr. Brown because of his knowledge and experience.”
  • “I am very satisfied [with] the competent and professional care provided by Dr. Garcia and his staff. Dr. Garcia certainly should be named in the Best Orthopedic Physicians of San Antonio.”
  • Dr. Jacobs takes care of my sports injuries and gets me back on the field (in some capacity) as quickly as possible. I like his aggressive approach at therapy and treatment options.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

Dr. Scott Seidel on Text Neck

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What is “text neck?”

This is a relatively new condition that I’ve seen in my office quite commonly over the past several years.  Usually people will come in with neck pain and stiffness from the back of the head to the middle of the shoulder blades.  This pain is experienced daily and does not seem to get better on its own.  

In discussion with my patients, I usually find out that they are constantly on their cell phone/tablet and checking or sending texts.  Though it may seem innocuous, this can be a major contributor to neck pain. Think of it this way, if you are bending your neck and looking down at your device for long periods, you are putting stress and strain on the joints and muscles of your back of your neck.  Of course there will be pain!  

This is not a natural position for the neck and can perpetuate poor posture.  Worse yet, this may increase your chances of having more neck pain and can contribute to chronic headaches.

As a chiropractor, it is my job to identify abnormal postures that can lead to this type of condition and resulting pain.  I focus on the reason for the condition and work with you to correct it.  If you are suffering from neck pain please call my office for an appointment.



Dr. Scott R. Seidel is a chiropractor with The San Antonio Orthopaedic Group.  He specializes in conservative treatment for acute and chronic neck and back pain and treats patients aged 6 years and up.  To schedule an appointment with Dr. Seidel, please call 210.804.5484.

 

 

Dr. Ephraim Brenman Talks Backpacks with KSAT News (Watch the Video)

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TSAOG’s Dr. Ephraim K. Brenman was interviewed by KSAT’s John Honore yesterday regarding choosing the right backpack to keep your child’s back healthy.


 See the full story at KSAT online: http://www.ksat.com/news/backpacks-can-cause-pain-for-students/-/478452/21582360/-/ycljn2/-/index.html


Dr. Ephraim K. Brenman is a board certified physical medicine and rehabilitation physician with The San Antonio Orthopaedic Group.  He specializes in the non-surgical treatment of neck and back pain for patients 12 years and up.  To schedule an appointment with Dr. Brenman, please call 210.281.9595.

Dr. Ephraim Brenman Discusses Backpack Safety with WOAI

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TSAOG’s Dr. Ephraim K. Brenman was interviewed by WOAI’s Berit Mason yesterday regarding backpack-related concerns that parents should consider.

According to Dr. Brenman, “I’m probably getting at least one child a month coming in with shoulder, neck, mid-back pain, lower-back pain and hip pain.  It’s mainly because of the backpack.”

Catch the interview on 1200 WOAI radio today or read it here: http://www.woai.com/articles/woai-local-news-119078/backpack-concerns-parents-should-consider-11592534/

You can also check out Dr. Brenman’s previous blog on selecting the right backpack for your child here.




Dr. Ephraim K. Brenman is a board certified physical medicine and rehabilitation physician with The San Antonio Orthopaedic Group.  He specializes in the non-surgical treatment of neck and back pain for patients 12 years and up.  To schedule an appointment with Dr. Brenman, please call 210.281.9595.

Dr. Ephraim K. Brenman is a board certified physical medicine and rehabilitation physician with The San Antonio Orthopaedic Group.  He specializes in the non-surgical treatment of neck and back pain for patients 12 years and up.  To schedule an appointment with Dr. Brenman, please call 210.281.9595.
Dr. Ephraim K. Brenman is a board certified physical medicine and rehabilitation physician with The San Antonio Orthopaedic Group.  He specializes in the non-surgical treatment of neck and back pain for patients 12 years and up.  To schedule an appointment with Dr. Brenman, please call 210.281.9595.
Dr. Ephraim K. Brenman is a board certified physical medicine and rehabilitation physician with The San Antonio Orthopaedic Group.  He specializes in the non-surgical treatment of neck and back pain for patients 12 years and up.  To schedule an appointment with Dr. Brenman, please call 210.281.9595.

TSAOG Wins 2012/2013 APEX Quality Award

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 We are pleased to announce that TSAOG has been selected by Voyance for the third consecutive year to receive an APEX Quality Award for outstanding physician practice!  

According to Voyance’s website:

APEX Quality Award – the Gold Standard in Service. 
Voyance’s annual APEX Quality Award has been adopted as one of the more prestigious awards in the healthcare industry. Simply put, APEX Quality Award winners are determined solely by feedback given by their patients. 

This national distinction recognizes outstanding healthcare organizations that demonstrated the highest level of excellence in patient satisfaction and overall care over a 12-month period. Key Performance Indicators tied closely to Clinical, Operational, and Interpersonal Measures are paramount drivers in the overall evaluation process. Each year Voyance evaluates and revises award criteria making the honor more challenging to receive. Experiential measures tied most closely to actual care are emphasized and weighted appropriately. 

TSAOG is so happy to have earned this prestigious award for the third year in a row!

Striving for excellence in patient service and satisfaction is one more way TSAOG makes your health our mission.

 

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