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TSAOG Customer Survey Highlights – February 2014

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s February 2014 Customer Survey:

  • Dr Brown spent a surprising amount of time with me explaining the complete cycle of options regarding both procedures discussed. This gave me tremendous confidence in the group as well as the decision I was about to make. Not found in other practices I have used.” 
  • “The best physicians that I have ever seen.” (Dr. Garcia)
  • Dr Ochoa is the best. Several of my neighbors are his patients and this opinion is unanimous.”
  • “After surgery, Kathy was exceptionally patient when I called and explained medications and necessary after surgery treatment. Dr. Viroslav was excellent pre-surgery explaining the procedure and was very nice and helped me be more relaxed.”
  • Dr. Tolin is amazing! He is patient, courteous, and thorough with his explanation of my situation…”
  • “I hope I do not have any more reasons to have orthopedic care, but if I do, I want to come to this practice.”
  • “Friendly staff….prompt and on time…no long waiting…THANK YOU!!!” (Dr. Connor)
  • “I will highly recommend Dr. Kaiser’s services to anyone!”
  • “I have worked in the medical field most of my life, and am a retired registered nurse. […] The San Antonio Orthopaedic Group is one of the most highly organized and efficient offices I have ever encountered.”
  • “Very professional, explained treatment and plan of action I am very satisfied.” (Dr. Gonzalez)
  • “I am really pleased with Dr. Hibberd!!”
  • “[I liked] the attention to me the patient, scheduling the tests needed to determine my problem. Explaining surgery procedure and procedures following over the next 6 to 8 wks. I know exactly what to expect.” (Dr. Pace)
  • “Everyone is so friendly and so caring about my injury.” (Dr. Bell)
  • “[I liked] the knowledge and expertise of the Chiropractor. He is very thorough with his exam, adjustments, and follow-up activities. I would highly recommend him to anyone.” (Dr. Seidel)
  • “The PA that I saw was Duane Griffin and is a very good PA. I would recommend him to anyone.” (OrthoNow North Central)
  • “Great service, no wait time at all, very professional staff” (Dr. Marx)
  • “Yesterday I had my appointment with PA Soulas and could not have been more pleased with his bedside manners. He was tops and answered all my questions and took time to explain things to me.”
  • “Keep up the great work! Will definitely tell others about the level of care that I received and will recommend this office to others. I was so impressed that I made an appointment for another issue I have. Thanks to all.”
  • “All the Dr’s I have seen are TOP notch professionals. I have given many A references.”
  • “Would like to thank Dr. Brenman for his service regarding reoccurring back issue(s)”
  • “really liked the doctor, very helpful~” (Dr. Woodbury)
  • Dr. Balldin is wonderful. He has made the surgical process as clear and pleasant as possible.”
  • “Dr. Hennessy always makes me feel all will work out fine, and at my age of 92, that’s not an easy job!”
  • “I am very appreciative of the care Dr. Ursone and his staff have provided for me”
  • “The Doctors are easy to talk to, I don’t have to wait weeks for an appointment, the staff is friendly and I have no complaints about the care I have received.” (Dr. Rowland)
  • “I am satisfied with my doctor’s attention. He called me back within a reasonable time when I called with questions” (Dr. Burkhart)
  • Dr Taber, Derek, and Patricia are very friendly and give me their complete attention”
  • “Everything is in one place and everyone is so friendly. Dr. Drukker did an excellent job.”
  • Dr Jacobs is quick and efficient and answers your questions. Plus, I did not have to sit hours waiting for him.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

TSAOG Customer Survey Highlights – January 2014

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s January 2014 Customer Survey:

  • Dr. Hibberd is kind, patient most importantly, trustworthy and treated me with respect. Thank you Dr. Hibberd.”
  • “I have high regard for my physicians. They have all been very professional and willing to answer questions. Most recently I have seen Dr. Gonzalez and he relates well to people as well as being exceptionally competent.”
  • “I really feel blessed for the care I received and the attention your physician staff game me. I will highly recommend your clinic. I am 150% pleased with my end result.” (Dr. Valdez)
  • “2nd time to have to use your services and even though I would rather not have an injury you make it much easier to deal with”
  • Dr. Ochoa is wonderful, but I was very impressed with how efficient the computerized information worked. By the time I walked from the room to reception area everything was already set up for my next visit!”
  • “You are always available. OrthoNow is fantastic as well!!!”
  • “I have every confidence in Alyssa and Dr. Pace. I feel confident and comfortable with any help I will receive from them now and in the future.”
  • “Dr. Hennessy rocks as my granddaughter would say — very professional and very kind and patient with me.”
  • Dr. Brenman is so nice and professional. He doesn’t waste time and listens to my concerns.”
  • Dr. Brown is impressive, managed his time and attention to my needs extremely well. Probably the BEST consult I have ever experienced.”
  • “I am in and out so fast I don’t have complaints” (Dr. Connor)
  • Dr. Bell is awesome. He was and has always been attentive to the needs of my mother’s care. I would recommend him to anyone needing orthopedic surgery!!!”
  • Dr. Ursone explained the MRI and after the surgery gave us an excellent layman’s explanation of the surgical repairs, the convalescence and the PT to follow. We are so happy that we chose your practice and that we were lucky enough to have Dr. Ursone as the surgeon.”
  • Dr. Kaiser was very nice, and I feel confident he will be able to address my knee problem”
  • “The staff were not only courteous but friendly. The physician re-assured me on each of my concerns and treated them as significant and important. The office environment was clean and relaxing. It allowed for personal space and privacy.” (Dr. Woodbury)
  • “I was impressed with the service from start to finish. I was especially surprised that [Dr. Marx] called me after the surgery to see how I was doing.”
  • “Best Docs, excellent medical care, easy access, short waits”
  • “Fantastic service, never a long wait time, sometimes NO wait time.” (Dr. Tolin)
  • Dr. Drukker’s manner was extremely comfortable and built confidence.”
  • Dr. Balldin has such a wonderful bedside manner. He listens. He explains. I have also been pleased with the workers in the physical therapy area at the Babcock location.”
  • “Great personnel. Doctor explained thoroughly what to expect” (Dr. Garcia)
  • “I think that Dr. Burkhart is the consummate medical professional”
  • “I would highly recommend this practice.”
  • “Awesome staff. Always polite and helpful.” (Dr. Rowland)
  • “The doctor is very thorough & makes excellent recommendations. He always addresses my concerns & I always leave with peace of mind.” (Dr. Viroslav)
  • Dr Jacobs is very thorough, courteous and polite”
  • “[Dr. Taber is] extremely knowledgeable, thorough, and personal warmth! He understands from an athlete’s perspective as well! And he has a great sense of humor providing a comfortable environment!”
  • Therapy staff are the greatest. i had twelve visits and each time the staff was courteous, friendly, helpful and attentive to my specific needs. i highly recommend them to everyone in need of physical therapy.”
  • “Totally pleasant—best in San Antonio”
  • “Excellent treatment of my 7 month old baby!!”
  • “We got in the same day with Mr Griffin (a most knowledgeable and empathetic health professional) who sent us for an MRI that same evening, confirming the next day that surgery would be necessary.” (OrthoNow North Central)
  • “Just finished #5 of 5 of Supartz. PA Davis Miller and his assistant Kessa (Turkessa) are second to none in patient care and communication.” (OrthoNow Central)

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!

Please note: Spelling and punctuation errors may have been corrected for readability.

Dr. Paul Pace on Shaun White’s Olympic Withdrawal

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Wrist Brace


TSAOG hand and wrist specialist Dr. Paul Pace was interviewed by WOAI Radioyesterday regarding snowboarder Shaun White’s decision to withdraw from the new slopestyle event in the Sochi Olympics and concentrate on the halfpipe following a wrist injury.

It was reported as a jammed wrist, which could indicate a range of possible injuries, but given that he’s going ahead with the halfpipe, Dr. Pace says, “he has probably a partial ligament injury” and might opt to do the halfpipe with a splint or a cast on for stability.

Did you miss the interview on WOAI? Check out the fell interview here: http://www.woai.com/articles/woai-local-news-119078/local-hand-wrist-doc-praises-whites-12040316/


Dr. Paul D. Pace is a board certified surgeon with The San Antonio Orthopaedic Group. He is fellowship trained in hand and microvascular surgery and treats conditions of the hand and wrist for patients of all ages. To schedule an appointment with Dr. Pace, please call 210.281.9595 or schedule online.

 

TSAOG Customer Survey Highlights – December 2013

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s December 2013 Customer Survey:

  • “Well organized and professional. Great use of current technology”
  • “Conversation with doctor was clear and concise.” (Dr. Tolin)
  • “The San Antonio Orthopaedic Group is wonderful. I had surgeries with your physicians and will continue to go back as needed”
  • “[I best liked] Tanyell and Dr. Seidel!”
  • “When [I] requested a less invasive option, Dr. Valdez agreed to it. I trust & respect his orthopedic knowledge”
  • I appreciated Dr. Hibberd’s opinion and further appreciate my primary care recommending him. A delightful gentleman!!!”
  • “Courteous, informed staff, short wait time compared to other orthopaedic offices” (Dr. Ochoa)
  • “Dr. Gonzalez and his Staff are always so comforting and greet us very warmly like old Friends.”
  • “On My last visit your staff was very courteous and professional and My Physician gave Me His completion attention” (Dr. Connor)
  • Dr. Brenman took the time to be sure I understood and I had his attention. He is the reason I will come back to this office.”
  • “Efficient in all areas; I love Dr. Pace and my therapist Susan.”
  • “[I liked] Everything but especially Dr. Ursone. He really does listen and takes his time with me.”
  • Dr. Viroslav was very nice and explained everything. Took an interest in my case.”
  • “Davis gave me an injection into my knee. People have been sticking needles into my knee since I was a teenager, 4 years ago. He is by far the best.” (OrthoNow Urgent Injury Clinic)
  • “If i have to come here for any future injury i hope to be seen by my doctor and staff- very satisfied” (Dr. Taber)
  • “2nd surgery with Dr Rowland. I don’t want anymore but if needed I will come back. The easiest surgery scheduling and process ever. Def easier than going and getting a tooth pulled.”
  • “I wasn’ t forced to sit there and wait for a half an hour after my scheduled appointment time which is so common with the medical profession these days. Also, very friendly staff and I liked the fact that Dr. Drukker was very down-to-earth.”
  • “Love Dr. Kaiser and Cory….Don’t have to wait!”
  • “Dr. Hennessy was very good at helping me understand my options. I thank him for that.”
  • Dr. Balldin is great ….”
  • “Very satisfied. Everyone, from admin to Dr Marx, was very professional and courteous yet friendly.”
  • “I have recommended Dr. Brown to numerous individuals and would continue to do so. I am completely satisfied with the treatment I received.”
  • “Best Doctor in the world, he’s great” (Dr. Jacobs)
  • Dr Burkhart is one in a million and i feel very fortunate to have his recommendations”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

Dr. Paul Pace on Spurs’ Guard Danny Green’s Hand Injury

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This past Sunday, San Antonio Spurs’ guard Danny Green went out early in the game against the Minnesota Timberwolves following an injury to his left hand. Green and was initially believed to have suffered a sprain (an injury to a ligament) in his left hand, but subsequent X-rays and MRI testing revealed a non-displaced fracture of the 2nd (index) metacarpal bone.

The key word here is
non-displaced, which indicates that the pieces of the broken bone are still aligned. The good news is that a non-displaced fracture of the metacarpal requires no surgery to reset the bone and can usually be treated with a cast. Patients with this type of injury will most likely require a radial gutter waterproof cast, which immobilizes the fracture site and allows for proper healing to take place. This is bad news for Spurs fans as it will probably leave Green sidelined for the next 4-6 weeks. However, it could have been worse. Had Green suffered a displaced fracture, wherein the pieces of the broken bone are no longer aligned, surgical intervention with reduction and pinning, followed by 4-6 weeks in a radial gutter cast, would likely have been required.

While immobilized, the Spurs’ guard will probably be able to participate in non-contact drills and he will hopefully be back on the court within the next month.  Continuing to play without immobilization of this type of fracture would be a mistake as it could lead to displacement and the need for surgical intervention. Get well soon, Mr. Green!


Dr. Paul D. Pace is a board certified surgeon with The San Antonio Orthopaedic Group. He is fellowship trained in hand and microvascular surgery and treats conditions of the hand and wrist for patients of all ages. To schedule an appointment with Dr. Pace, please call 210.281.9595 or schedule online.

Dr. Paul Pace Adds Clinic at Medical Center

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Medical Center

Beginning today, Dr. Paul D. Pace will be seeing patients at our Medical Center location all day every Tuesday.  This office is located at 2829 Babcock Rd, Ste 700, San Antonio, TX 78229. 

According to Dr. Pace, the decision to add a clinic at the Medical Center office was based on feedback from patients and physicians alike, who asked him to consider adding another office location.

In addition to the Medical Center, Dr. Pace will continue to see patients at our Orthopaedic Institute location as he has for years.


Dr. Paul D. Pace is a board-certified surgeon, fellowship trained in hand and microvascular surgery.  He treats conditions of the hand and wrist for patients of any age.  His special interests include the prevention and repair of carpal tunnel syndrome as well as arthritis care.  To schedule an appointment with Dr. Pace, call 210.281.9595 or schedule online.

 

TSAOG Congratulates Our SA Doctors: Best of 2014

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We are so happy to announce that 19 of TSAOG’s physicians have made the list of S.A. Doctors: Best of 2014, featured in the Dec/Jan issue of S.A. Scene!  This is a peer nominated list, which means that each of these physicians was recommended for the list by one or more of his peers.

The following TSAOG physicians made the list:

Congratulations to our S.A. Doctors: Best of 2014!

TSAOG Customer Survey Highlights – November 2013

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s November 2013 Customer Survey:

  • “Phenomenal! I always feel that I am part of the family at the SA Orthopaedic Group!”
  • “Duane Griffin and his assistant were outstanding. Duane has a comforting and compassionate manner and put me very much at ease.” (OrthoNow Injury Clinic at North Central)
  • “The overall experience is great. The follow up is amazing. It is what every practice should work to provide to customer. I am completely happy with my experience and will refer everyone I can there. You treat people like people.”
  • Dr Kaiser is the most compassionate Dr I believe I have ever encountered. He is so very sweet and understanding.”
  • “Staff is professional and helpful. Physicians spend enough time to answer all my concerns and make me feel my problems are important.” (Dr. Hennessy)
  • Dr. Paul Pace and his two assistants are A++. Lydia and Diana are excellent assistants, and we certainly appreciate them very much.”
  • “The wait time is very short and everyone is always so kind, caring and professional.” (Dr. Gonzalez)
  • “I’m very pleased with your practice.” (Dr. Valdez)
  • “From day one, I have been impressed with the professionalism of the SA Ortho Team. Today I added a surgical team to that.”
  • Dr Marx and staff are exceptional. He was very clear in his findings. Made me feel like i was his only patient of the day.”
  • “I was very pleased with friendly & professional manner of Dr. Seidel and I look forward to working with him.”
  • “Very comfortable ambiance and very warm and friendly down-to-earth sincere staff and physicians that make the overall experience for everyone (even the other patients who are there to converse with) very pleasing.”
  • Dr. Brenman is a careful listener which is greatly appreciated. His suggestions have greatly helped with my pain levels.”
  • “Will always come here for any bone, or joint issues. You all are the best!”
  • “The staff were particularly helpful and pleasant which is always nice when you’re nervous. Dr. Connor was very approachable and I was very comfortable with him. My wait time was very little and the staff were extremely helpful with the forms.”
  • “The urgent care — no appointment needed!” (OrthoNow Injury Clinic)
  • “From my initial visit with Dr Tolin and the staff at the Sonterra office to the pre-op and post-op personnel (physicians, nurses, etc) at Concord, I send my thanks and only positive comments. Hugs all around…Great experience!”
  • “I am thankful Dr Woodbury was able to work with me around my busy work schedule.”
  • “So far, everything about this experience has been positive in every way and far exceeded my expectations. Every member of staff has been professional, helpful, and a credit to the medical field.”
  • “PA Davis Miller has exceptional patient communication skills. Very comfortable communication environment.” (OrthoNow Injury Clinic at Central)
  • “I was very pleased with everything and will recommend y’all to my family members.”
  • Dr Balldin was very helpful and totally concerned with my care.”
  • “Everyone is so helpful & kind – & it is conveniently located.” (Dr. Hibberd)
  • “Keep up the good work. I recommended your services to others.” (Dr. Brown)
  • “I have had both knees replaced and now going to start on my hips. I’m extremely satisfied”
  • “Very efficiently run, I was checked in and was seen by the doctor in a very timely manner.” (Dr. Viroslav)
  • “I feel that I have absolutely the best surgeon for my condition and Dr. Burkhart did a great job of repair on my shoulder.”
  • “I think Dr Bergfeld is wonderful- understanding, empathetic, and knowledgeable.”
  • “Everything very nice and I liked Dr Ochoa, he was very clear on explaining all the different treatment.”
  • Dr. Ursone. My husband and I recommend him to our family, friends and colleagues; they (7) are new patients of his. He is the Best! Takes his time explaining his diagnosis and prognosis. He is on time, his staff clearly respects and likes him. The facility is clean and orderly. Probably the best thing is Everyone smiles and says hello”
  • “Dr. Galindo was extremely professional and personable”
  • “So satisfied with Dr. Drukker’s attention and professionalism. Answered all my questions . He makes me feel comfortable when I go in for my appointments and to me that is very important.”
  • Dr Jacobs is the best! Great personality. Always on time!”
  • “Professional knowledge, courtesy, convenient to get to, staff knowledgeable of procedures, appointments always fit into my schedule.” (Dr. Garcia)
  • Dr. Bell and Sara were very sweet to my 9 year old son. I feel 100% confident in their care.”
  • “I will highly recommend Dr. Rowland
  • “The staff was courteous and professional. I have recommended Dr Taber to my friends and they were very happy with his services too.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

TSAOG Customer Survey Highlights – October 2013

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s October 2013 Customer Survey:

  • “World class care by wonderful professionals.” 
  • Dr. Burkhart is the best.”
  • “I am so appreciative of the efficiency of your practice! The respect shown to your patients by the punctuality you demonstrate is a model for other groups. I am very impressed.”
  • “I appreciative Dr. Drukker’s prompt attention and professional manner.”
  • “My doctor went beyond my expectations when I had a blood clot. He was fantastic. He called me the next day to confirm that I had excellent care.” (Dr. Brown)
  • “Very kind and professional staff” (Dr. Connor)
  • “Dr. Galindo & his Nurse Kim are so good at putting you at ease.”
  • “On a scale of 1-10, Dr. Brenman is 10.”
  • “I like that Dr. Hennessy pulled me in to view my old imaging and showed me where the problems are. He said it was helpful for me to bring images and viewed them. I like to see and hear what thoughts go through their minds about images and have them explained.”
  • “Wait times are very reasonable, even when busy. Staff is courteous and answers your questions without hesitation.” (Dr. Valdez)
  • Dr.Taber and his PA took very good care of [name omitted]. They helped me understand options at the clinic, during surgery, and by phone.”
  • “No long waits, very efficient. Wide range of very qualified sub-specialists. Plus, you take Tricare!!!”
  • “Loved the Halloween theme and costumes.”
  • “In fact, I was down on the 2nd Floor seeing […] my primary physician. He made a call to your office, and the PA (Griffin) took me in right away. He was awesome!!” (OrthoNow Injury Clinic)
  • “Professional staff, excellent drs” (Dr. Rowland)
  • “Dr. Gonzalez did a thorough eval of my complaint and provided me with two injections on my shoulder. I have complete relief as of 8 PM.”
  • “Efficiency and personal care.” (Dr. Hibberd)
  • “You guys are quick and professional. No BS”
  • Dr. Tolin was very helpful and explained everything in a way that I could understand.”
  • Dr. Garcia and his staff are friendly, efficient and responsive to my needs.”
  • “I love everything about SA ORTHO!!!!!!!!!!!!!”
  • Dr. Balldin is remarkable”
  • “Always feel better after appointment” (Dr. Pace)
  • “Thoroughness of everyone I came in contact with at the Clinic and the easy to understand explanation given by Dr. Marx. I have a great impression that he is truly concerned about my health.”
  • “Great Organization!”
  • “It is close to where I live (Schertz). Also I know Dr. Ursone from when He was at BAMC and I trust him.”
  • “Keep up the excellent work. You have set yourselves apart from all other services.”
  • Dr. Bell is great and has really worked with me throughout my healing process. All of the staff is very helpful.”
  • “Dr. Bergfeld took time to explain treatment alternatives and answer any questions I had, ensuring that I fully understood my condition and treatment options.”
  • Dr. Jacobs is wonderful. He has a great personality & is very open & honest.”
  • Dr Woodbury is a caring wonderful doctor”
  • “I am very pleased with the care and attention that Dr. Kaiser and his staff provided during my visit. An excellent Physician!”
  • Dr. Viroslav always makes me feel at ease about my condition and explains things so I can understand.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

Dr. Christian Woodbury on Minimally Invasive Carpal Tunnel Release

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TSAOG’s Dr. Christian A. Woodbury is featured in the latest installment from the Baptist Health News Network, discussing minimally invasive treatment for carpal tunnel syndrome at Mission Trail Baptist Hospital.



Dr. Christian A. Woodbury is a board certified surgeon with The San Antonio Orthopaedic Group. He is fellowship trained in hand, upper extremity and microsurgery and treats conditions of the hand, wrist and elbow for patients of all ages.  His special interests include endoscopic carpal tunnel release and arthritis care.  To schedule an appointment with Dr. Woodbury, please call 210.281.9595.

 

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