Blog

TSAOG Customer Survey Highlights – December 2014

Posted on

When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s December 2014 Customer Survey:

  • “Well organized and on time. I was very pleased with Dr. Balldin’s assessment and treatment plan and his answers to my questions”
  • Dr Bell and his staff always addressed each patient by name and treated individuals with warmth and compassion. Over the last year I never waited more than 10 minutes to see Dr Bell and for most of my appointments he was right on time.”
  • “[I liked] that there are multiple docs under one roof whose specialties overlap and they can collaborate.”
  • “[Dr. Brenman] and his nursing staff are always super efficient and even though I know they see a huge amount of patients they offer me really personalized care.”
  • Dr. Brown is extremely knowledgeable and explains procedures and options well, and PA Rice has been very helpful and thorough.”
  • “I never feel like I am in an assembly line like I have when I am a patient in other practices.”
  • Dr. Burkhart gave me my life back by successfully operating on my rotator cuff injury. No more pain and can do anything I did before the surgery. Great Man Dr. Burkhart!”
  • “I don’t like coming to the SAOG only because it means I am injured or starting to fall apart due to age, BUT I like coming to SAOG because I’m cared for very well and am very satisfied with my care and the customer service. Thanks to all of the staff, keep up the great work!” (Dr. Connor)
  • “I was very impressed with how well the office was run overall. There was a calm atmosphere and everyone I encountered was very pleasant.”
  • Dr. Drukker was already my physician, but also a lady in Houston recommended him. He is great!”
  • “Very happy with Dr. Garcia. Also with his regular follow-ups”
  • “I like Dr. Gonzalez and think he is an excellent surgeon and physician.”
  • “Although Dr. Hartzler is listed as a shoulder/ elbow specialist, he agreed to see me regarding my foot/ankle problem. He was very kind and I felt well taken care of.”
  • Radiologist and Leticia (Technician) were awesome. I was nervous and scared and they made me feel at ease and explained everything.”
  • “I was actually surprised at the speed with which I was able to get a new patient appointment.”
  • “Doctors are friendly and listen carefully” (Dr. Hibberd)
  • “Keep up the great work — both the office and the practice seem to run like well-oiled machines, with great resources and availability.”
  • Dr. Hughes listens well, takes my lifestyle into consideration when making recommendations on treatment.”
  • “I have always been able to be seen promptly by my doctor and the staff has always been courteous and professional.” (Dr. Jacobs)
  • “I would like to thank Dr. Kaiser for the wonderful job he did on my knee.”
  • Dr. Kirk was very gentle, patient & explained in great detail everything I needed to know.”
  • “I loved the care I received from Dr. Marx and would highly recommend him to anyone needing surgery.”
  • “Able to get seen quickly, Dr Ochoa is a good guy. I would recommend him to anyone.”
  • “With a complete state of the art facility each and every detail was handled perfectly. An amazing staff and an equally amazing set of doctors. I was completely impressed and 100% pleased!”
  • Dr. Paul Pace and his staff are amazing and I am so thankful to each and every member of his team that were involved in any aspect of my surgery and continued treatment. Thank you thank you thank you”
  • “The doctor shows an interest in my overall well being.” (Dr. Rowland)
  • “The doctors are fully informed in the field of orthopaedics. They offer a storage of information to help me understand my condition and the plan of treatment. They are friendly and make you feel very comfortable.”
  • “It was my first visit with Dr. Rutstein and I was very impressed. She is well informed in her field and had answers to all of my concerns. She took a lot of time to explain and offer suggestions. It was a beautiful experience. Her treatment plan is making a big difference in my condition. “
  • “…chiropractic services help me a lot.” (Dr. Seidel)
  • Dr Taber has a great bedside manner, very professional. I completely trust him with my care”
  • “From the first visit, my care has been exceptional, personalized, and caring. This is the best orthopedic organization I have ever had the honor of using. You have extensively improved my daily functioning and reduced my pain significantly, improving my overall lifestyle.”
  • Dr. Tolin exhibits exceptional patient relations. He is PROFESSIONAL, focused on the patient, and educational. I have never had the superior attention he provides to me.”
  • “Very pleased with all aspects of the hip replacement process. I would and have recommended Dr. Ursone to anyone considering hip or knee replacement. Extremely pleased with the care provided by North Central Baptist Hospital.”
  • “Excellent customer service!” (Dr. Valdez)
  • “Excellent experience. Some of my favorite docs in the past have had poor staff. Not SA Orthopedic! Everyone is top notch!” (Dr. Viroslav)
  • “I know that the good Lord sent me to Dr Woodbury and his staff.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our patient survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – June 2014

Posted on

When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s June 2014 Customer Survey:

  • Dr. Seidel was very receptive and focused on my needs and had ideas that may help me recover properly from my low back pain.”
  • “The procedure was explained to me in detail by Dr. Marx. A successful surgery was done with minimal pain and discomfort and I am now able to do the things I haven’t been able to do in about 3 years.”
  • “I felt the doc handled the problem very effectively and gave me the opportunity to ask pertinent questions.” (Dr. Rowland)
  • Dr. Ochoa is fabulous. So patient and gave me a clear understanding of what my problem was as well as the choices I had.”
  • “Everyone was professional and friendly. The Dr. was gentle and very informative. His assistants were also gentle and professional. Very good experience all the way around.” (Dr. Ursone)
  • “All personnel are courteous and thorough; Dr. Bell is outstanding — warm, friendly and his information clear and straight to the point.”
  • “I’m an active person especially with the profession I have and having staff that worked with some of the local semi pro teams gave me confidence they I would be in good hands.”
  • Dr. Brenman solved my problem.”
  • Ortho Now is a real winner. Got immediate treatment.”
  • “I am so glad Dr. Balldin was available at my emergency. I could have not had a better doctor I believe that because of him I am walking normally today. I am very grateful.”
  • Dr. Drukker is an awesome physician and takes his job to the highest level there is. Great manners and caring.”
  • Ronald Connor is a great doctor.”
  • “I felt that someone finally understood my concerns and knew what steps to take to address them.”
  • “Very satisfied with Dr. Kaiser and his aide. My wife had her right hip replaced by Dr. Kaiser five years ago and it has made her life much better.”
  • “The after hours clinic option was much needed and allowed me to be seen the same day.”
  • “[I liked] The ability to go from one specialist to another (when this is necessary) and remain in the same office. I also appreciate the computerized history, treatment, care, etc. which any one of the doctors, PA’s or other medical personnel can access. It is an efficient way to practice medicine.”
  • Dr. Rahal and his assistant were very compassionate, courteous, thoughtful, patient, and wonderful!”
  • “I had seen two doctors previously about my condition, with no relief. Within 5-10 minutes, Dr. Viroslav pinpointed the problem. His care, compassion, knowledge, and thoroughness are exceptional, and I feel very secure with him handling my condition.”
  • Dr. Tolin has been guiding my treatment to my knee, much to my satisfaction and appreciation.”
  • “Thanks for being right on top of latest procedures and offering patient pain relief” (Dr. Pace)
  • Dr. Brown is awesome!”
  • “[I liked] the sincerity I feel I am given each time I go in. They are always professional and I am given their full attention.” (Dr. Gonzalez)
  • “[I liked] Timeliness of doctor keeping the appointment time valid and very close to what was set up.” (Dr. Hibberd)
  • Dr. Woodbury took the extra step just to make sure there wasn’t anything else going on with my hand. Thank You Dr. Woodbury for taking that extra step.”
  • “Very professional Dr Jacobs came highly recommended by friends that are PT’s and Dr. DeLee.”
  • “Physicians take the time to explain results of X-rays and treatment options.” (Dr. Garcia)
  • “The care I’ve received from the doctors in The San Antonio Orthopaedic Group has been excellent.”
  • “I feel very comfortable and confident of success with Dr Taber.”
  • Dr Valdez was very courteous and very competent.”
  • “[I liked] The attention Dr. Burkhart gave me.”
  • “Each physician we have seen over the years has been top notch and each has helped us to lead healthy lives.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!


Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – November 2013

Posted on

 

When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s November 2013 Customer Survey:

  • “Phenomenal! I always feel that I am part of the family at the SA Orthopaedic Group!”
  • “Duane Griffin and his assistant were outstanding. Duane has a comforting and compassionate manner and put me very much at ease.” (OrthoNow Injury Clinic at North Central)
  • “The overall experience is great. The follow up is amazing. It is what every practice should work to provide to customer. I am completely happy with my experience and will refer everyone I can there. You treat people like people.”
  • Dr Kaiser is the most compassionate Dr I believe I have ever encountered. He is so very sweet and understanding.”
  • “Staff is professional and helpful. Physicians spend enough time to answer all my concerns and make me feel my problems are important.” (Dr. Hennessy)
  • Dr. Paul Pace and his two assistants are A++. Lydia and Diana are excellent assistants, and we certainly appreciate them very much.”
  • “The wait time is very short and everyone is always so kind, caring and professional.” (Dr. Gonzalez)
  • “I’m very pleased with your practice.” (Dr. Valdez)
  • “From day one, I have been impressed with the professionalism of the SA Ortho Team. Today I added a surgical team to that.”
  • Dr Marx and staff are exceptional. He was very clear in his findings. Made me feel like i was his only patient of the day.”
  • “I was very pleased with friendly & professional manner of Dr. Seidel and I look forward to working with him.”
  • “Very comfortable ambiance and very warm and friendly down-to-earth sincere staff and physicians that make the overall experience for everyone (even the other patients who are there to converse with) very pleasing.”
  • Dr. Brenman is a careful listener which is greatly appreciated. His suggestions have greatly helped with my pain levels.”
  • “Will always come here for any bone, or joint issues. You all are the best!”
  • “The staff were particularly helpful and pleasant which is always nice when you’re nervous. Dr. Connor was very approachable and I was very comfortable with him. My wait time was very little and the staff were extremely helpful with the forms.”
  • “The urgent care — no appointment needed!” (OrthoNow Injury Clinic)
  • “From my initial visit with Dr Tolin and the staff at the Sonterra office to the pre-op and post-op personnel (physicians, nurses, etc) at Concord, I send my thanks and only positive comments. Hugs all around…Great experience!”
  • “I am thankful Dr Woodbury was able to work with me around my busy work schedule.”
  • “So far, everything about this experience has been positive in every way and far exceeded my expectations. Every member of staff has been professional, helpful, and a credit to the medical field.”
  • “PA Davis Miller has exceptional patient communication skills. Very comfortable communication environment.” (OrthoNow Injury Clinic at Central)
  • “I was very pleased with everything and will recommend y’all to my family members.”
  • Dr Balldin was very helpful and totally concerned with my care.”
  • “Everyone is so helpful & kind – & it is conveniently located.” (Dr. Hibberd)
  • “Keep up the good work. I recommended your services to others.” (Dr. Brown)
  • “I have had both knees replaced and now going to start on my hips. I’m extremely satisfied”
  • “Very efficiently run, I was checked in and was seen by the doctor in a very timely manner.” (Dr. Viroslav)
  • “I feel that I have absolutely the best surgeon for my condition and Dr. Burkhart did a great job of repair on my shoulder.”
  • “I think Dr Bergfeld is wonderful- understanding, empathetic, and knowledgeable.”
  • “Everything very nice and I liked Dr Ochoa, he was very clear on explaining all the different treatment.”
  • Dr. Ursone. My husband and I recommend him to our family, friends and colleagues; they (7) are new patients of his. He is the Best! Takes his time explaining his diagnosis and prognosis. He is on time, his staff clearly respects and likes him. The facility is clean and orderly. Probably the best thing is Everyone smiles and says hello”
  • “Dr. Galindo was extremely professional and personable”
  • “So satisfied with Dr. Drukker’s attention and professionalism. Answered all my questions . He makes me feel comfortable when I go in for my appointments and to me that is very important.”
  • Dr Jacobs is the best! Great personality. Always on time!”
  • “Professional knowledge, courtesy, convenient to get to, staff knowledgeable of procedures, appointments always fit into my schedule.” (Dr. Garcia)
  • Dr. Bell and Sara were very sweet to my 9 year old son. I feel 100% confident in their care.”
  • “I will highly recommend Dr. Rowland
  • “The staff was courteous and professional. I have recommended Dr Taber to my friends and they were very happy with his services too.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

TSAOG Customer Survey Highlights – September 2013

Posted on

 When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s September 2013 Customer Survey:

  • Dr. Brown is so personable and I never felt he was in a hurry to move on to the patient. He always makes you feel that you are his only patient.”
  • Dr. Burkhart is spectacular and provided me with incredible care”
  • “This is what a medical practice experience should be like”
  • Dr. Connor, wonderful doctor.”
  • “Helpful, pleasant staff and physician” (Dr. Drukker)
  • “Dr. Gonzalez was prior service and understood what I was going through with the VA.”
  • “The office is very spacious, relaxed and professional. I was taken care of in a very timely manner, even though I was running late. I was very satisfied with my first visit to this Dr. I felt very welcomed.” (Dr. Hibberd)
  • “No need for suggestion. Everyone always professional, and on the move !!”
  • “Always Great!” (Dr. Jacobs)
  • “Everyone is always professional, courteous, and friendly. Don’t change anything!!”
  • Dr. Bryan W. Kaiser always make me feel better. All my pain in my knees is gone when I leave his office.”
  • “The SAOG has the most qualified and experienced doctors and staff. I recommend them to my family and friends.”
  • “Wait time was unbelievably fast. I did not wait over two minutes before I was promptly escorted to see Dr. Pace
  • “I appreciated Dr. Rowland’s attention and care. Everyone on the staff was kind.”
  • Dr. Tolin has always given me wonderful care along with his staff. I believe Dr Tolin considers my treatment options carefully, listens to my concerns and presents me with the pros and cons of all treatment . I am pleased to call him my doctor, because of his compassion as well as his medical knowledge. A wonderful physician.”
  • “Professional and expert” (Dr. Viroslav)
  • “Friendly staff and they appear to enjoy their jobs which really shows.”
  • Brandon DelBosque answered everything i wanted to know and seemed to enjoy teaching about the injury.”
  • “As a person constantly involved in sports I am looking forward to recovering with your practice. I feel confident about getting back to rugby and crossfit.” (Dr. Ochoa)
  • “The physician was very attentive and not once did I feel he had to hurry to another patient. He was informative and very professional and courteous” (Dr. Taber)
  • Dr. Ursone is awesome!”
  • “Everyone is very professional, friendly and polite, making me feel confident that I have received the very best in care.”
  • “Cast care specialist- Anthony Rodriguez went above and beyond when it came to casting time. I was very nervous and in a lot of pain due to a broken wrist. It was my first time having a cast put on, but Mr. Rodriguez made me feel comfortable and at ease. I was impressed!! I really couldn’t believe how much a cast could stabilize pain. Wow. Thumbs up to Anthony!!!”
  • “Overall, I really like Dr. Bell and feel I’m fortunate to have had him repair my shoulder and biceps tendon.”
  • Dr. Brenman promptly diagnosed my long-time problem after x-rays and MRI, then gave me a spinal injection on the return visit, yesterday.Today, I got out of bed feeling better than I have in 4 months. My physical therapy starts next week.Thank you, Dr. Brenman.”
  • “There’s nothing I don’t like about SAOG.”
  • “Everyone I have come in contact with has been friendly and efficient. I am very impressed with my doctor. I spent several months under the care of another physician, who gave me no hope. Dr Marx has given me a solution so I am beginning to see some light at the end of the tunnel. After spending 25 yrs as an RN, I have never seen anyone more skilled in casting [than] Larry. I am so pleased with the care given to me!”
  • Physical therapy was done at the Babcock location by Jessica Ward . . . she was amazing!”
  • “The entire staff is great. Everyone is friendly and always laughing and joking with me. This puts me at ease if I’m nervous or in pain.”
  • “I had such a good experience I have already recommended the doctor (C. Woodbury) to a friend and she has booked an appointment. I really appreciated the time and patience of the entire staff and I was made to feel like a person not a number”
  • “Trust me, I’ve had three surgeries and there is nothing I don’t like about TSAOG”
  • “I would like to thank the staff and Dr. Hennessy for taking me in after I showed up late to my appointment due to road closures. Everyone at san antonio orthopedic group was professional and nice, definitely will recommend to others!”
  • CT staff were great- explained procedure at my level and careful while positioning in scanner.”
  • “Dr Bergfeld was courteous, spoke concisely and examined in gentle manner.”
  • “I have had Dr. Balldin for 2 surgeries and he does an incredible job. Top notch!” 
  • Dr. Seidel’s staff were very considerate and professional.”
  • “My visit should be the benchmark of medical care.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – August 2013

Posted on

 

When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s August 2013 Customer Survey:

  • Dr. Balldin is so kind and skillful. I really appreciate how he explains my options and works to help me make the best informed decisions for my injury.”
  • “When I scheduled my original appointment in July, the scheduler was very helpful in getting me an appointment the next day with a doctor who specialized in my problem.”
  • “The PT staff are so very caring and competent. I appreciate how they work with me to make the best progress for my comfort and long term positive outcome.”
  • “I have been to four doctors in your group and all have been excellent. My wife and mother in law have been to see your group also.”
  • Dr. Seidel is awesome! Ditto for Tanyell”
  • DR. ALEX ROWLAND AND HIS STAFF ARE WONDERFUL”
  • “Attentive physician and staff” (Dr. Marx)
  • “Professional staff and doctors” (Dr. Hennessy)
  • “Most services are conveniently located at the same site.”
  • “I really liked Dr. Bergfeld she was thorough and allowed me to have a voice in the prescribed treatment for my pain.”
  • “This is the BEST group of Professional and caring people! Thank you All so much!”
  • “You cannot fix anything that is already Perfect, and a Dr office that has all the best employees. It simply cannot get any better, perfect Doctor, perfect employees!! And I have referred several of my colleagues to your group!” (Dr. Viroslav)
  • “very good service” (Dr. Ochoa)
  • “Keep on doing what you do, I’ve been to so many doctors, can’t count them, and by far your system is the best.”
  • “I have all the respect in the world for your doctors.”
  • “I thank Dr Taber and his staff. This man saved my life, my job, and my sanity.”
  • Dr. Connor and his staff are superior!”
  • “Always a pleasant experience and Dr Drukker is just wonderful!”
  • “From start to finish I was pleased with everyone.”
  • “As a personal injury attorney, I have referred my clients here & as a patient myself now, will continue to do so. Very impressed with my doctor, staff & location.”
  • “Both Dr Galindo & his RN were very friendly, professional and took time with you”
  • “In my opinion, there is a strong team concept in place at the San Antonio Orthopaedic Group which [works] from the top down. I view everyone as committed health professionals. I have complete confidence in Dr. Alan Hibberd and his staff.”
  • “Scheduling went very smoothly.”
  • “This is a great medical practice. One of the best I’ve seen. I truly thank and appreciate the doctors and staff for their care of my father.”
  • “The level of attention from staff and doctor is exemplary.” (Dr. Bell)
  • “Compassionate, efficient, friendly. I especially like this patient portal where I can get my reports as quickly as possible, am able to understand the process, and feel like I Have an integral part in reaching my recovery objectives.”
  • Dr. Brenman is super. I know he sees a lot of patients in a day, but he always takes a little time to know the person, which means a lot to most people. We are people, not just patients with issues to fix.”
  • “My doctor took the time to explain everything to me. He answered all my questions.” (Dr. Valdez)
  • Dr Woodbury has been very informative, helping me to understand treatment options”
  • “Dr Gonzalez was thorough, took time with and was patient to listen to questions”
  • “Doctors and staff are very professional, capable, courteous, and friendly. Office is convenient to where I live.”
  • “I have the highest confidence in Dr. Tolin. I am extremely pleased with his expertise and staff….Linda is awesome”
  • “Therapy staff was EXCELLENT! Hard to believe that physical therapy could be made FUN! But they did it!”
  • Dr. Ursone provided excellent preoperative and postoperative care. My shoulder surgery provided full range of motion and I am pain free.”
  • “Friendly, courteous and knowledgeable provider.” (Dr. Pace)
  • Dr. Burkhart and the STAFF, very knowledgeable and caring”
  • Dr Kaiser is a rare Dr. He has the surgical skills, the bedside manner & is always focused on just you when you are in his office.”
  • “I have had chronic acute RA since 1979 & as a result have been in many Dr offices/groups all across the country. Y’all by far have the smoothest running organization I’ve ever encountered!”
  • “Keep focusing on good medical care. That is what is most important to me. I have utmost confidence in Dr. Brown’s medical knowledge. My feet are soooo important because I am an active person. I trust my feet to Dr. Brown because of his knowledge and experience.”
  • “I am very satisfied [with] the competent and professional care provided by Dr. Garcia and his staff. Dr. Garcia certainly should be named in the Best Orthopedic Physicians of San Antonio.”
  • Dr. Jacobs takes care of my sports injuries and gets me back on the field (in some capacity) as quickly as possible. I like his aggressive approach at therapy and treatment options.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

TSAOG Wins 2012/2013 APEX Quality Award

Posted on

 We are pleased to announce that TSAOG has been selected by Voyance for the third consecutive year to receive an APEX Quality Award for outstanding physician practice!  

According to Voyance’s website:

APEX Quality Award – the Gold Standard in Service. 
Voyance’s annual APEX Quality Award has been adopted as one of the more prestigious awards in the healthcare industry. Simply put, APEX Quality Award winners are determined solely by feedback given by their patients. 

This national distinction recognizes outstanding healthcare organizations that demonstrated the highest level of excellence in patient satisfaction and overall care over a 12-month period. Key Performance Indicators tied closely to Clinical, Operational, and Interpersonal Measures are paramount drivers in the overall evaluation process. Each year Voyance evaluates and revises award criteria making the honor more challenging to receive. Experiential measures tied most closely to actual care are emphasized and weighted appropriately. 

TSAOG is so happy to have earned this prestigious award for the third year in a row!

Striving for excellence in patient service and satisfaction is one more way TSAOG makes your health our mission.

TSAOG Customer Survey Highlights – July 2013

Posted on

 

When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s July 2013 Customer Survey:

  • Dr Jacobs and all his staff are great including the front office staff!”
  • “For my surgery I used North Central Baptist and that turned out to be a most pleasant experience. What a marvelous hospital!!!”
  • Dr. Seidel was great; I am confident he will do everything he can to help me.”
  • Dr. Frank Garcia is a very meticulous physician and answered all my questions. Furthermore in answering my question he showed me the MRI.”
  • “This is an outstanding group of physicians and staff. Thank you for participating in my recovery.”
  • Dr. Marx has taken excellent care of me. He is one of the kindest doctors I have ever met.”
  • “You have the best office in town! It is run very well, the staff and doctors are wonderful.”
  • Dr. Rowland was very informative and made me feel relaxed and confident in the procedure to be performed.”
  • “Everyone was personable. I went to Spurs Lane when I first had knee issues and felt like I was just passed around and lost in a sea of clients. I was rushed through the whole process and was just shipped off to have an MRI done without really speaking with anyone. That’s not at all how I felt when I was at your practice today. Even from the initial call I felt better about the experience. The lady walked me through the process, asked which doctor I would like and explained the online form process. I was welcomed when I arrived and the gentleman that took us back to the room was kind. Dr. Kaiser walked me through everything and I had a clear understanding of what I need to do to get better.”
  • “The PT team is outstanding”
  • Dr. Ursone really listens and I never feel rushed.”
  • “Dr. Bergfeld was very personable and explained my procedure (and results) thoroughly. She’s the bomb.”
  • “Dr. Hennessy is a wonderful doctor and he suggested I go to physical therapy prior to surgery on my neck. That solved the pinched nerve problem without surgery.”
  • Dr. Balldin knows his stuff. Very impressive.”
  • Dr. Drukker was excellent!  Happy that I made appointment. Hopefully wrist problems will be resolved!”
  • Dr. Tolin & his staff are consistently excellent. Linda is a wonderful nurse!”
  • “I loved the comfortable atmosphere and the fact that everyone always had a smile on their face. It was comforting to know that they are happy with where they work thus making the patient feel comfortable”
  • “The most courteous staff at a medical facility that I have encountered in a long time as well as proficient in what they do. Especially Kathy Yates who helped me coordinate my surgery and my return visits.”
  • “My Dr. took care of me in a very professional manner as always. He explains all my results and concerns in the manner I always clearly understand. He went beyond my expectations on this visit. I thank him!” (Dr. Viroslav)
  • “Scheduling staff was amazing. My insurance was being difficult and your staff still fit me into a full schedule to address my fracture to relieve my pain”
  • Dr. Brown is very caring & understanding.”
  • “I saw NP Allison Rice. She was amazing”
  • “My husband had surgery and we were both very impressed with your practice. Everything was very efficient and ran so smoothly. The surgery itself has been better than we ever thought possible. I guess what we like most about your practice is the quality of your physicians.” (Dr. Woodbury)
  • “I would highly recommend Dr. Taber and Derek Harper to anyone that has had hip injuries or hip disease.”
  • “Today is my last physical therapy session, and I have finally taken time to provide feedback. Dr. Connor is great; makes feel I am not just another patient; a very focused man with a sense of humor, and obviously knows what he is doing; I have complete confidence in him. Chris, who runs the physical therapy group, is a great manager and it looks like his crew is happy with their work. Special note on Cindy, who runs the intake desk: she is extra good and I really connected with her. She deserves the highest recognition. Also, Andrea who also runs an intake desk, is really good and has always been really good to me. Michele, who assists me in the physical therapy regime should be recognized for being very high energy and is perhaps the most attentive person in the group. She is tireless in keep everything geared up by paying constant attention. Really great person. My thanks to John, who has filled in as my therapist on occasion, and I felt I was in the hands of someone who was very advanced in both the theory and application of the therapy. Thank you John. Last but not least, Monica has been my regular therapist for more than a year. I am extremely grateful to her for her dedication and inspiration. I hope SA Ortho will recognize they have this prized person with great healing powers. This is my only feedback, so rather than providing comments on every session, this commentary should be multiplied by more than 60 times representing all of my visits. Thank you all for making a significant improvement in my life. Be encouraged and inspired because you are making the world a better place, not just for me, but many, many others.”
  • Dr Burkhart is AWESOME”
  • “Dr. Gonzalez is very patient and answered questions completely for me.”
  • “Great doctors; good treatment staff” (Dr. Pace)
  • “Always great service from Dr Brenman
  • “Excellent doctors and service” (Dr. Hibberd)
  • “I got an appointment right away! I was in so much pain, I could barely walk. So It was great to be able to get an appointment so quickly!”
  • “The San Antonio Orthopaedic Group is extremely efficient and courteous. Along with N.C. Baptist Hospital caused the procedure to run smoothly from the start of the initial paperwork and consultation to release from out-patient surgery.”
  • “I love Dr Galindo! So kind, smart…and puts up with me! But I will NEVER wear SAS shoes!!”
  • “Convenient, helpful staff, really like Dr. Ochoa.”
  • “I have always been impressed with the level of professionalism, courtesy and respect I have always received here. The staff is genuine in their concern and really care about what they do.”
  • “I can never thank Dr. Bell, April, and Dr.Bell’s staff enough. I can’t ever say enough great things about Ken, Christina, Dina, Mark and Megan. They have been genuine in their care and concern for my welfare and rehabilitation. I am in their debt.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!


Please note: Spelling and punctuation errors may have been corrected for readability.

 

TSAOG Customer Survey Highlights – May 2013

Posted on

When our patients have something nice to say about us, we like to brag about it!

 

Please enjoy some of the highlights from TSAOG’s May 2013 Customer Survey:
  • “Everyone performs their job way over 100%. Received excellent care.”
  • “I have worked in the medical field for over twenty years and this is one of the most professional offices I have ever seen. Thank you for your excellent care.”
  • Dr. Brown was excellent. Thanks”
  • “Everyone provides professional, courteous service; I frequently recommend your practice to others.”
  • Dr. Connor showed me my knee x-rays on his computer and explained in terms I could understand exactly was I was seeing. He is very patient and gives many options concerning my knee problem. He never once told me this is what you should do. He always gave me options. I feel very confident that he has my best interest in mind. He is very congenial and professional.  I wouldn’t go anywhere else. Thanks Doc.”
  • “Was treated like a family member!!!!”
  • Dr. Drukker did a great job with my De Quervain’s surgery…Even after only a week, I can tell there won’t be much of a scar.”
  • “Prompt and courteous service from check-in all the way through to check-out.”
  • “Loved that I could request the appt online over the wkd and got a call first thing Monday morning. I really like filling most of the forms from home.”
  • “I strongly believe that Dr. Galindo is the best possible choice for my surgery.”
  • “Yes would like to thank Dr Garcia and Luis Perez and all their support staff!!”
  • “Dr. Gonzalez takes time to talk and answer any questions I may have, and all the staff is very friendly and professional.”
  • “The Dr. was knowledgeable and kind.” (Dr. Hibberd)
  • “In/out fairly quickly. Like the fact that xrays can be done so quickly and ready to read….no wasted time going to another facility to have it done.”
  • “I am so glad I do not need surgery. It is refreshing to know that there are surgeons that believe in trying everything before surgery is deemed necessary. Also wait time was very agreeable.” (Dr. Jacobs)
  • “I think you have the best Orthopaedic doctors in San Antonio.”
  • “All therapy staff are excellent. Larry Lane is very good and goes beyond the call of duty; very nice!”
  • Dr Kaiser and his staff. THE VERY BEST IN SA!!!”
  • “Atmosphere of professionalism; friendly staff; neat and clean patient rooms; I am pleased with the Dr.’s knowledge and chair side manner.” (Dr. Pace)
  • “Great doctors and locations AND accepts workers comp.”
  • “100 % Professional”
  • “Dr, staff and the great attitudes of the entire staff” (Dr. Rowland)
  • Dr. Tolin very efficient, courteous, EXCELLENT Doctor!”
  • “I appreciated how attentive Dr. Valdez was to my concerns.”
  • “As always, Dr Viroslav is an outstanding M.D.”
  • “I really like how Dr. Ochoa explained things to me. He remembered me from my last visit, I wasn’t just a new patient. His bedside manner was great. And he instilled confidence in me that I had a great doctor taking care of me.”
  • “My husband and I were very impressed about the whole experience. I filled out new patient info. We didn’t have to wait to get x-rays. We were immediately taken to a room and dr. came in within minutes! Dr. Taber listened patiently, did not rush us out, and made me feel that he could resolve the problems that I have had for a long, long time.”
  • “Scheduling has always been easy” 
  • Dr. Ursone is a people person who took the time to explain and listen on every visit. This was my final visit after two years being under his care. I wish there were more physicians as caring as Dr. Ursone!”
  • “The PT staff were friendly and professional.”
  • Dr. Bell is great, and very thorough. I’m pleased with my treatment thus far. Plus, it’s close to home”
  • “Every doctor I’ve seen in your practice has been highly competent and caring. I’ve seen 4 of your doctors over the years, and have never been disappointed.”
  • “I have been very happy with the doctors and staff. I have ALWAYS been treated with respect and made to feel that my time is just as important as that of the doctors. Dr Brenman speaks in a manner that I (the layperson) can understand and thoroughly explains what is entailed in each procedure.”
  • “I got an appointment very quickly, and I found Dr Marx very easy to talk with. He explained my options clearly, and gave me respect as an individual. Thank you Dr Marx!”
  • Therapy staff were excellent. John Tovar, Chris Troyer, and Isaac were all very attentive, were flexible with scheduling, and really excelled in helping me through the recovery/rehab process. I was fortunate to have this group to work with.”
  • “There is nothing about TSAOG that I do not like. It’s great!”
  • “The staff at this office has probably been our best experience with a doctor’s office EVER. My family has been very unfortunate in needing to be seen by so many physicians, so we have lots of experience with staff and doctors. While we may live 2 1/2 hours away, if ever the need arises that we need to use an orthopedic doctor, we will gladly make this trip again.”
  • Dr. Woodbury and Jennifer are great. I would like to thank them so much for everything they did for me.”
  • “The Staff was absolutely the BEST, Miller, PA was AWESOME and very polite and informed me of the procedure, and Turkessa (radiology tech) was great!” (OrthoNow)
  • “Dr. Hennessy’s outpatient surgery on my back completely, 100% fixed the problem. I could not be more satisfied!”
  • “Dr Bergfeld is a great Dr and I’m very happy to have her working with me”
  • “I liked Dr. Balldin, he was a breath of fresh air and I will strongly recommend him.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

 

Please note: Spelling and punctuation errors may have been corrected for readability.
 

Friday, April 26th – Battle of the Flowers – Special Hours for TSAOG and OrthoNow

Posted on

 

This Friday, April 26th, all TSAOG offices and the OrthoNow Urgent Injury Clinic will be open from 8am-Noon only.  All offices will close at the half day to allow employees and physicians to enjoy Fiesta with their families.

Regular Saturday hours, 9am-1pm, will resume for the OrthoNow clinic tomorrow, April 27th.

Have a safe and happy Fiesta!

 

TSAOG Customer Survey Highlights – February 2013

Posted on


When our patients have something nice to say about us, we like to brag about it!


Please enjoy some of the highlights from TSAOG’s February 2013 Customer Survey:

  • “I was VERY impressed with Dr. Brown! While maintaining a professional attitude, he was still very friendly, making me feel quite comfortable for a 1st visit.”
  • “I feel that I am receiving attention from professionals who are skilled and up to date.”
  • “I am able to see the best of the best shoulder specialist.” (Dr. Burkhart)
  • “…Dr. Connor is a GREAT doctor. Dr. Connor is a kind and caring physician. Dr. Connor explains everything clearly and strongly cares about his patients and their needs. More doctors should care for patients and not treat them as the next $ figure.”
  • “The entire experience, from check in to check out, was great. Everyone was very friendly, courteous and professional.”
  • “I trust Dr. Drukker to make wise decisions and give good advice for my situation. That is huge! Some doctors give reason to be concerned with their judgment and abilities these days.”
  • “…Visiting here for the winter months, I broke my ankle, and needed surgery. This is the first time I ever had surgery in my life. Not knowing any surgeons here in town, I lucked out and found you guys through the Web. As soon as I met with Dr. Galindo and he explained what had to be done with my ankle, I was not afraid to go into surgery. He is terrific. Many thanks also to Benny for the great cast, and Kym and Elizabeth for making the admin/financial process easy. The pre-surgery process was very efficient, and the staff was great. Surgery went well. Everything that was going to occur was explained clearly to me before it happened. Post-op process was smooth, and the staff very accommodating. The San Antonio Orthopaedic Group is very professional and efficient…and all staff very friendly and approachable. And you have wireless available in the waiting room! As a Web Developer, I love that! Your Patient Portal is excellent as well. Thank you all so very much for helping me. It is good to be on the mend.”
  • Dr. Hibberd was very professional yet friendly, felt at ease.”
  • Dr. Jacobs is a true professional. I enjoy the doctor-patient relationship.”
  • Dr. Kaiser did an outstanding job on my left knee replacement. Also, he or his staff made all arrangements for my follow-up home care and physical therapy with competent providers.”
  • “Everyone was professional and efficient. When I felt light headed after my cortisone injection in my hand and wrist, two staff members had me lie down in a recliner and rest. Then, when I felt better, I was escorted to the elevator to ensure my readiness to leave safely. I greatly appreciate this type of caring” (Dr. Pace)
  • “Convenient locations…great doctors”
  • Dr Rowland is excellent”
  • Dr. Tolin and his PA were exceptional! Very helpful and understanding…”
  • “Well run organization with the premier docs in the area. On a previous surgery I experienced the cast staff and they are grrrreeeaat!!!!!!!”
  • Dr. Viroslav did a great job with me knee…I will highly recommend him to all my friends in the gym and co- workers.”
  • “Always [a] pleasant experience” (Dr. Valdez)
  • “Possibly the most professional and courteous medical facility we have worked with”
  • “…My surgery and recovery went well just like the Doctor said. I was very satisfied with the attention and service the Doctor provided for me.” (Dr. Ochoa)
  • Dr. Taber listens and is prepared when I visit. I have had multiple health problems and he stays aware of how my current health can be affected.”
  • Dr. Ursone is the best Orthopod in the business”
  • Dr. Bell treated me for my own good and did not try to push me into anything. He gave the option to decide what I wanted done.”
  • “So far, [I like the] professionalism and approachability of doctor and therapist. Nice office — professional, attractive, clean, well equipped.” (Dr. Brenman)
  • “The physicians LISTEN to their patients”
  • “Courteous staff and caring doctor” (Dr. Marx)
  • “Everyone is friendly, polite, and just plain wonderful. Tony, Josh, the secretarial staff and Dr. Woodbury have been fantastic. Even my physical therapists were great. I cannot thank you all enough for a VERY positive experience.”
  • “Excellent care by Dr. Hennessy.”
  • “You have several doctors, several locations, courteous staff, I liked that you have your own x/ray-CT-MRI office, I like the electronic portal medical records info. I like the e-mail type info on appointments and charges and I especially like the board that tells you if your Dr is on time or late to see you. Thank you for treating me with RESPECT and not just trying to take my money”
  • “Convenient locations, OrthoNow saw me the same day.”
  • “The level of professionalism displayed by the staff and the doctor gave me a great deal of confidence in getting my partial knee replacement done ASAP” (Dr. Schroder)
  • “Quick professional service. Good doctor bed side manner.” (Dr. Balldin)

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

Subscribe to TSAOG Updates