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TSAOG Congratulates Stephanie Nino – One of San Antonio’s 40 Under 40

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 Congratulations to TSAOG lead physical therapist Stephanie Nino, who has just been named to The San Antonio Business Journal’s 2013 “40 Under 40” list, which recognizes “some of the most talented, successful and community-minded professionals under the age of 40.”

Stephanie is truly an outstanding member of the TSAOG team.  She constantly strives to better herself and to learn “best practices” to benefit her patients. Following completion of her physical therapy degree, Stephanie enrolled in a post-graduate fellowship program for an additional two and half years of training in the subspecialty of orthopedic manual physical therapy. Stephanie is also Board Certified in Orthopedics (OCS), which requires completion of a portfolio and a passing score on a national board exam. In January of 2012, Stephanie began her doctorate program (DPT) through Texas Tech and expects to achieve her designation as a Doctor of Physical Therapy in May of 2014.  

Stephanie constantly goes above and beyond the call of duty. She serves as Team Physical Therapist for the San Antonio Scorpions and, just this year, reached a lifetime achievement of Olympic proportions.

We are so proud of Stephanie and so excited to have her as part of our TSAOG team! Congratulations, Stephanie, on your big win! 

 

TSAOG Customer Survey Highlights – September 2013

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 When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s September 2013 Customer Survey:

  • Dr. Brown is so personable and I never felt he was in a hurry to move on to the patient. He always makes you feel that you are his only patient.”
  • Dr. Burkhart is spectacular and provided me with incredible care”
  • “This is what a medical practice experience should be like”
  • Dr. Connor, wonderful doctor.”
  • “Helpful, pleasant staff and physician” (Dr. Drukker)
  • “Dr. Gonzalez was prior service and understood what I was going through with the VA.”
  • “The office is very spacious, relaxed and professional. I was taken care of in a very timely manner, even though I was running late. I was very satisfied with my first visit to this Dr. I felt very welcomed.” (Dr. Hibberd)
  • “No need for suggestion. Everyone always professional, and on the move !!”
  • “Always Great!” (Dr. Jacobs)
  • “Everyone is always professional, courteous, and friendly. Don’t change anything!!”
  • Dr. Bryan W. Kaiser always make me feel better. All my pain in my knees is gone when I leave his office.”
  • “The SAOG has the most qualified and experienced doctors and staff. I recommend them to my family and friends.”
  • “Wait time was unbelievably fast. I did not wait over two minutes before I was promptly escorted to see Dr. Pace
  • “I appreciated Dr. Rowland’s attention and care. Everyone on the staff was kind.”
  • Dr. Tolin has always given me wonderful care along with his staff. I believe Dr Tolin considers my treatment options carefully, listens to my concerns and presents me with the pros and cons of all treatment . I am pleased to call him my doctor, because of his compassion as well as his medical knowledge. A wonderful physician.”
  • “Professional and expert” (Dr. Viroslav)
  • “Friendly staff and they appear to enjoy their jobs which really shows.”
  • Brandon DelBosque answered everything i wanted to know and seemed to enjoy teaching about the injury.”
  • “As a person constantly involved in sports I am looking forward to recovering with your practice. I feel confident about getting back to rugby and crossfit.” (Dr. Ochoa)
  • “The physician was very attentive and not once did I feel he had to hurry to another patient. He was informative and very professional and courteous” (Dr. Taber)
  • Dr. Ursone is awesome!”
  • “Everyone is very professional, friendly and polite, making me feel confident that I have received the very best in care.”
  • “Cast care specialist- Anthony Rodriguez went above and beyond when it came to casting time. I was very nervous and in a lot of pain due to a broken wrist. It was my first time having a cast put on, but Mr. Rodriguez made me feel comfortable and at ease. I was impressed!! I really couldn’t believe how much a cast could stabilize pain. Wow. Thumbs up to Anthony!!!”
  • “Overall, I really like Dr. Bell and feel I’m fortunate to have had him repair my shoulder and biceps tendon.”
  • Dr. Brenman promptly diagnosed my long-time problem after x-rays and MRI, then gave me a spinal injection on the return visit, yesterday.Today, I got out of bed feeling better than I have in 4 months. My physical therapy starts next week.Thank you, Dr. Brenman.”
  • “There’s nothing I don’t like about SAOG.”
  • “Everyone I have come in contact with has been friendly and efficient. I am very impressed with my doctor. I spent several months under the care of another physician, who gave me no hope. Dr Marx has given me a solution so I am beginning to see some light at the end of the tunnel. After spending 25 yrs as an RN, I have never seen anyone more skilled in casting [than] Larry. I am so pleased with the care given to me!”
  • Physical therapy was done at the Babcock location by Jessica Ward . . . she was amazing!”
  • “The entire staff is great. Everyone is friendly and always laughing and joking with me. This puts me at ease if I’m nervous or in pain.”
  • “I had such a good experience I have already recommended the doctor (C. Woodbury) to a friend and she has booked an appointment. I really appreciated the time and patience of the entire staff and I was made to feel like a person not a number”
  • “Trust me, I’ve had three surgeries and there is nothing I don’t like about TSAOG”
  • “I would like to thank the staff and Dr. Hennessy for taking me in after I showed up late to my appointment due to road closures. Everyone at san antonio orthopedic group was professional and nice, definitely will recommend to others!”
  • CT staff were great- explained procedure at my level and careful while positioning in scanner.”
  • “Dr Bergfeld was courteous, spoke concisely and examined in gentle manner.”
  • “I have had Dr. Balldin for 2 surgeries and he does an incredible job. Top notch!” 
  • Dr. Seidel’s staff were very considerate and professional.”
  • “My visit should be the benchmark of medical care.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – August 2013

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s August 2013 Customer Survey:

  • Dr. Balldin is so kind and skillful. I really appreciate how he explains my options and works to help me make the best informed decisions for my injury.”
  • “When I scheduled my original appointment in July, the scheduler was very helpful in getting me an appointment the next day with a doctor who specialized in my problem.”
  • “The PT staff are so very caring and competent. I appreciate how they work with me to make the best progress for my comfort and long term positive outcome.”
  • “I have been to four doctors in your group and all have been excellent. My wife and mother in law have been to see your group also.”
  • Dr. Seidel is awesome! Ditto for Tanyell”
  • DR. ALEX ROWLAND AND HIS STAFF ARE WONDERFUL”
  • “Attentive physician and staff” (Dr. Marx)
  • “Professional staff and doctors” (Dr. Hennessy)
  • “Most services are conveniently located at the same site.”
  • “I really liked Dr. Bergfeld she was thorough and allowed me to have a voice in the prescribed treatment for my pain.”
  • “This is the BEST group of Professional and caring people! Thank you All so much!”
  • “You cannot fix anything that is already Perfect, and a Dr office that has all the best employees. It simply cannot get any better, perfect Doctor, perfect employees!! And I have referred several of my colleagues to your group!” (Dr. Viroslav)
  • “very good service” (Dr. Ochoa)
  • “Keep on doing what you do, I’ve been to so many doctors, can’t count them, and by far your system is the best.”
  • “I have all the respect in the world for your doctors.”
  • “I thank Dr Taber and his staff. This man saved my life, my job, and my sanity.”
  • Dr. Connor and his staff are superior!”
  • “Always a pleasant experience and Dr Drukker is just wonderful!”
  • “From start to finish I was pleased with everyone.”
  • “As a personal injury attorney, I have referred my clients here & as a patient myself now, will continue to do so. Very impressed with my doctor, staff & location.”
  • “Both Dr Galindo & his RN were very friendly, professional and took time with you”
  • “In my opinion, there is a strong team concept in place at the San Antonio Orthopaedic Group which [works] from the top down. I view everyone as committed health professionals. I have complete confidence in Dr. Alan Hibberd and his staff.”
  • “Scheduling went very smoothly.”
  • “This is a great medical practice. One of the best I’ve seen. I truly thank and appreciate the doctors and staff for their care of my father.”
  • “The level of attention from staff and doctor is exemplary.” (Dr. Bell)
  • “Compassionate, efficient, friendly. I especially like this patient portal where I can get my reports as quickly as possible, am able to understand the process, and feel like I Have an integral part in reaching my recovery objectives.”
  • Dr. Brenman is super. I know he sees a lot of patients in a day, but he always takes a little time to know the person, which means a lot to most people. We are people, not just patients with issues to fix.”
  • “My doctor took the time to explain everything to me. He answered all my questions.” (Dr. Valdez)
  • Dr Woodbury has been very informative, helping me to understand treatment options”
  • “Dr Gonzalez was thorough, took time with and was patient to listen to questions”
  • “Doctors and staff are very professional, capable, courteous, and friendly. Office is convenient to where I live.”
  • “I have the highest confidence in Dr. Tolin. I am extremely pleased with his expertise and staff….Linda is awesome”
  • “Therapy staff was EXCELLENT! Hard to believe that physical therapy could be made FUN! But they did it!”
  • Dr. Ursone provided excellent preoperative and postoperative care. My shoulder surgery provided full range of motion and I am pain free.”
  • “Friendly, courteous and knowledgeable provider.” (Dr. Pace)
  • Dr. Burkhart and the STAFF, very knowledgeable and caring”
  • Dr Kaiser is a rare Dr. He has the surgical skills, the bedside manner & is always focused on just you when you are in his office.”
  • “I have had chronic acute RA since 1979 & as a result have been in many Dr offices/groups all across the country. Y’all by far have the smoothest running organization I’ve ever encountered!”
  • “Keep focusing on good medical care. That is what is most important to me. I have utmost confidence in Dr. Brown’s medical knowledge. My feet are soooo important because I am an active person. I trust my feet to Dr. Brown because of his knowledge and experience.”
  • “I am very satisfied [with] the competent and professional care provided by Dr. Garcia and his staff. Dr. Garcia certainly should be named in the Best Orthopedic Physicians of San Antonio.”
  • Dr. Jacobs takes care of my sports injuries and gets me back on the field (in some capacity) as quickly as possible. I like his aggressive approach at therapy and treatment options.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

TSAOG Wins 2012/2013 APEX Quality Award

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 We are pleased to announce that TSAOG has been selected by Voyance for the third consecutive year to receive an APEX Quality Award for outstanding physician practice!  

According to Voyance’s website:

APEX Quality Award – the Gold Standard in Service. 
Voyance’s annual APEX Quality Award has been adopted as one of the more prestigious awards in the healthcare industry. Simply put, APEX Quality Award winners are determined solely by feedback given by their patients. 

This national distinction recognizes outstanding healthcare organizations that demonstrated the highest level of excellence in patient satisfaction and overall care over a 12-month period. Key Performance Indicators tied closely to Clinical, Operational, and Interpersonal Measures are paramount drivers in the overall evaluation process. Each year Voyance evaluates and revises award criteria making the honor more challenging to receive. Experiential measures tied most closely to actual care are emphasized and weighted appropriately. 

TSAOG is so happy to have earned this prestigious award for the third year in a row!

Striving for excellence in patient service and satisfaction is one more way TSAOG makes your health our mission.

TSAOG Customer Survey Highlights – July 2013

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s July 2013 Customer Survey:

  • Dr Jacobs and all his staff are great including the front office staff!”
  • “For my surgery I used North Central Baptist and that turned out to be a most pleasant experience. What a marvelous hospital!!!”
  • Dr. Seidel was great; I am confident he will do everything he can to help me.”
  • Dr. Frank Garcia is a very meticulous physician and answered all my questions. Furthermore in answering my question he showed me the MRI.”
  • “This is an outstanding group of physicians and staff. Thank you for participating in my recovery.”
  • Dr. Marx has taken excellent care of me. He is one of the kindest doctors I have ever met.”
  • “You have the best office in town! It is run very well, the staff and doctors are wonderful.”
  • Dr. Rowland was very informative and made me feel relaxed and confident in the procedure to be performed.”
  • “Everyone was personable. I went to Spurs Lane when I first had knee issues and felt like I was just passed around and lost in a sea of clients. I was rushed through the whole process and was just shipped off to have an MRI done without really speaking with anyone. That’s not at all how I felt when I was at your practice today. Even from the initial call I felt better about the experience. The lady walked me through the process, asked which doctor I would like and explained the online form process. I was welcomed when I arrived and the gentleman that took us back to the room was kind. Dr. Kaiser walked me through everything and I had a clear understanding of what I need to do to get better.”
  • “The PT team is outstanding”
  • Dr. Ursone really listens and I never feel rushed.”
  • “Dr. Bergfeld was very personable and explained my procedure (and results) thoroughly. She’s the bomb.”
  • “Dr. Hennessy is a wonderful doctor and he suggested I go to physical therapy prior to surgery on my neck. That solved the pinched nerve problem without surgery.”
  • Dr. Balldin knows his stuff. Very impressive.”
  • Dr. Drukker was excellent!  Happy that I made appointment. Hopefully wrist problems will be resolved!”
  • Dr. Tolin & his staff are consistently excellent. Linda is a wonderful nurse!”
  • “I loved the comfortable atmosphere and the fact that everyone always had a smile on their face. It was comforting to know that they are happy with where they work thus making the patient feel comfortable”
  • “The most courteous staff at a medical facility that I have encountered in a long time as well as proficient in what they do. Especially Kathy Yates who helped me coordinate my surgery and my return visits.”
  • “My Dr. took care of me in a very professional manner as always. He explains all my results and concerns in the manner I always clearly understand. He went beyond my expectations on this visit. I thank him!” (Dr. Viroslav)
  • “Scheduling staff was amazing. My insurance was being difficult and your staff still fit me into a full schedule to address my fracture to relieve my pain”
  • Dr. Brown is very caring & understanding.”
  • “I saw NP Allison Rice. She was amazing”
  • “My husband had surgery and we were both very impressed with your practice. Everything was very efficient and ran so smoothly. The surgery itself has been better than we ever thought possible. I guess what we like most about your practice is the quality of your physicians.” (Dr. Woodbury)
  • “I would highly recommend Dr. Taber and Derek Harper to anyone that has had hip injuries or hip disease.”
  • “Today is my last physical therapy session, and I have finally taken time to provide feedback. Dr. Connor is great; makes feel I am not just another patient; a very focused man with a sense of humor, and obviously knows what he is doing; I have complete confidence in him. Chris, who runs the physical therapy group, is a great manager and it looks like his crew is happy with their work. Special note on Cindy, who runs the intake desk: she is extra good and I really connected with her. She deserves the highest recognition. Also, Andrea who also runs an intake desk, is really good and has always been really good to me. Michele, who assists me in the physical therapy regime should be recognized for being very high energy and is perhaps the most attentive person in the group. She is tireless in keep everything geared up by paying constant attention. Really great person. My thanks to John, who has filled in as my therapist on occasion, and I felt I was in the hands of someone who was very advanced in both the theory and application of the therapy. Thank you John. Last but not least, Monica has been my regular therapist for more than a year. I am extremely grateful to her for her dedication and inspiration. I hope SA Ortho will recognize they have this prized person with great healing powers. This is my only feedback, so rather than providing comments on every session, this commentary should be multiplied by more than 60 times representing all of my visits. Thank you all for making a significant improvement in my life. Be encouraged and inspired because you are making the world a better place, not just for me, but many, many others.”
  • Dr Burkhart is AWESOME”
  • “Dr. Gonzalez is very patient and answered questions completely for me.”
  • “Great doctors; good treatment staff” (Dr. Pace)
  • “Always great service from Dr Brenman
  • “Excellent doctors and service” (Dr. Hibberd)
  • “I got an appointment right away! I was in so much pain, I could barely walk. So It was great to be able to get an appointment so quickly!”
  • “The San Antonio Orthopaedic Group is extremely efficient and courteous. Along with N.C. Baptist Hospital caused the procedure to run smoothly from the start of the initial paperwork and consultation to release from out-patient surgery.”
  • “I love Dr Galindo! So kind, smart…and puts up with me! But I will NEVER wear SAS shoes!!”
  • “Convenient, helpful staff, really like Dr. Ochoa.”
  • “I have always been impressed with the level of professionalism, courtesy and respect I have always received here. The staff is genuine in their concern and really care about what they do.”
  • “I can never thank Dr. Bell, April, and Dr.Bell’s staff enough. I can’t ever say enough great things about Ken, Christina, Dina, Mark and Megan. They have been genuine in their care and concern for my welfare and rehabilitation. I am in their debt.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!


Please note: Spelling and punctuation errors may have been corrected for readability.

 

TSAOG Congratulates Stephanie Nino on Reaching Her Olympic Goal

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TSAOG would like to congratulate one of our rock star physical therapists, Stephanie Nino, PT, OCS, FAAOMPT, on a great accomplishment.

You may have noticed that Stephanie has been missing from our Babcock office for the past 2 weeks.  Well, that is because she was selected to take part in a 2 week volunteer rotation with the Sports Medicine Team at the Olympic Training Center in Colorado Springs, CO!

For the past 2 weeks, Stephanie has been working with a multi-disciplinary volunteer team including a physical medicine & rehabilitation physician, an athletic trainer, a massage therapist, and a chiropractor to provide sports medicine coverage for a variety of Olympic and Paralympic athletes from clinic to practice to competition.

Selection for and participation in this 2 week rotation qualifies Stephanie for the chance to be called on to provide sports medicine coverage for the Olympic Games or qualifying competitions in the future.

According to Stephanie, “It’s been my dream since I was in junior high to work with Olympic athletes; it’s what I built my whole career around.”

We are so proud of Stephanie for reaching her goal and wish her luck in being called to future Olympic service!  We are also thrilled to welcome her back to TSAOG next week. 

 

 

TSAOG Customer Survey Highlights – June 2013

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s June 2013 Customer Survey:

  • Dr. B. Kaiser is great. I have complete confidence in him and TSAOG.”
  • Dr. Rowland is a wonderful hand doctor, after surgery on both hands I wouldn’t consider going anywhere else.”
  • “Very pleasant staff both in the office and at the front desk. It’s nice to have people actually look at you and make small talk.”
  • “Very pleased with the care and attention I get from Dr. Galindo
  • “Your staff is very professional and understand my time is valuable.”
  • “I have been impressed with all the treatment I have received from the San Antonio Orthopedic Group. I have had physical therapy for my knees and my low back. I would highly recommend the San Antonio Orthopedic Group to family and friends.”
  • “Excellent attention and treatment by Dr. Bergfeld and her staff.”
  • “Just a big thank you for your care and especially for Christine’s courtesy and help.” (Dr. Gonzalez)
  • “Staff and doctor is very knowledgeable and well spoken. Also very thorough in his care” (Dr. Hennessy)
  • Dr. Connor was awesome… Very caring and knowledgeable .. Very informative I liked him very much!!”
  • “The practice as a whole is great. Everyone on the Dr and Therapy sides are professional and caring toward the patients.”
  • Dr Marx is a great doctor. Very patient and caring. Takes the time to make sure I understand everything”
  • “Customer service is AWESOME”
  • Dr. Christian Woodbury’s bedside manners were very professional but at the same time very caring.”
  • “Scheduling the appointments have been a breeze. Also appointment times have been very accurate and on time. no waits etc. I Thank you so much for this.”
  • “This was the best doctor visit i have ever had. I made the comment to the staff that they should give a clinic on how to run a doctors office.”
  • “I really like Dr Tolin. I always see the caution and concern in his face. I feel he is a very compassionate doctor. Which lets me know he doesn’t rush into any decision to operate.”
  • Dr. Viroslav is an excellent Dr. and feel very confident in my care”
  • “All of the Schertz staff are exceptional along with Dr. Bell’s staff!!! Thank you for fixing me and getting me back on my feet.” (Dr. Bell)
  • “Don’t change anything, you have a very well run organization.”
  • Dr. Burkhart was the best!”
  • “I am very pleased with my physician, Dr. Ursone and recommend him to friends that are considering knee or hip surgery. His manner is so caring and understanding. He works with his patients and when possible tries to include their suggestions in the plan of care.”
  • “Every aspect of the San Antonio Othopaedic Group made me feel confident. Dr Drukker gave me the attention I needed, even outside of the patient care room when I had a extended question.”
  • “I have seen Dr. Ochoa for several years and am completely confident in him. He is caring and gentle and I trust him.”
  • “Everyone makes you feel like you are the only patient”
  • Dr. Taber and Derek are just wonderful. I was very nervous about knee replacement and they made sure I understood everything and they were very reassuring. Most clinics herd you in and out, but these guys make sure you are comfortable about the whole procedure before and after. Couldn’t ask for better care!!”
  • “Thank you Dr. Garcia for directing my recovery relying on all the help from your group (Doctor, PA and Therapist). I should know I have spent 7 months under medical care that did not have this coordination, physician care and medical group support.”
  • Dr. Pace and his staff are very qualified and always pleasant.”
  • Dr. Brown and his staff are wonderful. They are friendly and go above and beyond for patients.”
  • “After suffering from lower back pain for so long, Dr Brenman has been able to give me the relief that I have been seeking. I have a co-worker that has had surgery on her lower back and still suffers from severe pain. I have told her about the treatment that Dr Brenman has performed on me and have strongly encouraged her to go see Dr Brenman. He takes the time to talk to you as a person, not just another patient.”
  • “i know I can call and they will work me in in a timely manner and Dr. Jacobs has been a great doctor for me with all of my sports injuries.”
  • “Everything was done on time and the entire process completed very efficiently.” (Dr. Hibberd)
  • “The people are awesome! Everyone seems to really care about helping you feel better.”
  • “I was able to get an appointment the day that I called to schedule an appointment.”
  • “Very professional and efficient. Dr. Balldin spent ample time listening and answering questions.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – May 2013

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When our patients have something nice to say about us, we like to brag about it!

 

Please enjoy some of the highlights from TSAOG’s May 2013 Customer Survey:
  • “Everyone performs their job way over 100%. Received excellent care.”
  • “I have worked in the medical field for over twenty years and this is one of the most professional offices I have ever seen. Thank you for your excellent care.”
  • Dr. Brown was excellent. Thanks”
  • “Everyone provides professional, courteous service; I frequently recommend your practice to others.”
  • Dr. Connor showed me my knee x-rays on his computer and explained in terms I could understand exactly was I was seeing. He is very patient and gives many options concerning my knee problem. He never once told me this is what you should do. He always gave me options. I feel very confident that he has my best interest in mind. He is very congenial and professional.  I wouldn’t go anywhere else. Thanks Doc.”
  • “Was treated like a family member!!!!”
  • Dr. Drukker did a great job with my De Quervain’s surgery…Even after only a week, I can tell there won’t be much of a scar.”
  • “Prompt and courteous service from check-in all the way through to check-out.”
  • “Loved that I could request the appt online over the wkd and got a call first thing Monday morning. I really like filling most of the forms from home.”
  • “I strongly believe that Dr. Galindo is the best possible choice for my surgery.”
  • “Yes would like to thank Dr Garcia and Luis Perez and all their support staff!!”
  • “Dr. Gonzalez takes time to talk and answer any questions I may have, and all the staff is very friendly and professional.”
  • “The Dr. was knowledgeable and kind.” (Dr. Hibberd)
  • “In/out fairly quickly. Like the fact that xrays can be done so quickly and ready to read….no wasted time going to another facility to have it done.”
  • “I am so glad I do not need surgery. It is refreshing to know that there are surgeons that believe in trying everything before surgery is deemed necessary. Also wait time was very agreeable.” (Dr. Jacobs)
  • “I think you have the best Orthopaedic doctors in San Antonio.”
  • “All therapy staff are excellent. Larry Lane is very good and goes beyond the call of duty; very nice!”
  • Dr Kaiser and his staff. THE VERY BEST IN SA!!!”
  • “Atmosphere of professionalism; friendly staff; neat and clean patient rooms; I am pleased with the Dr.’s knowledge and chair side manner.” (Dr. Pace)
  • “Great doctors and locations AND accepts workers comp.”
  • “100 % Professional”
  • “Dr, staff and the great attitudes of the entire staff” (Dr. Rowland)
  • Dr. Tolin very efficient, courteous, EXCELLENT Doctor!”
  • “I appreciated how attentive Dr. Valdez was to my concerns.”
  • “As always, Dr Viroslav is an outstanding M.D.”
  • “I really like how Dr. Ochoa explained things to me. He remembered me from my last visit, I wasn’t just a new patient. His bedside manner was great. And he instilled confidence in me that I had a great doctor taking care of me.”
  • “My husband and I were very impressed about the whole experience. I filled out new patient info. We didn’t have to wait to get x-rays. We were immediately taken to a room and dr. came in within minutes! Dr. Taber listened patiently, did not rush us out, and made me feel that he could resolve the problems that I have had for a long, long time.”
  • “Scheduling has always been easy” 
  • Dr. Ursone is a people person who took the time to explain and listen on every visit. This was my final visit after two years being under his care. I wish there were more physicians as caring as Dr. Ursone!”
  • “The PT staff were friendly and professional.”
  • Dr. Bell is great, and very thorough. I’m pleased with my treatment thus far. Plus, it’s close to home”
  • “Every doctor I’ve seen in your practice has been highly competent and caring. I’ve seen 4 of your doctors over the years, and have never been disappointed.”
  • “I have been very happy with the doctors and staff. I have ALWAYS been treated with respect and made to feel that my time is just as important as that of the doctors. Dr Brenman speaks in a manner that I (the layperson) can understand and thoroughly explains what is entailed in each procedure.”
  • “I got an appointment very quickly, and I found Dr Marx very easy to talk with. He explained my options clearly, and gave me respect as an individual. Thank you Dr Marx!”
  • Therapy staff were excellent. John Tovar, Chris Troyer, and Isaac were all very attentive, were flexible with scheduling, and really excelled in helping me through the recovery/rehab process. I was fortunate to have this group to work with.”
  • “There is nothing about TSAOG that I do not like. It’s great!”
  • “The staff at this office has probably been our best experience with a doctor’s office EVER. My family has been very unfortunate in needing to be seen by so many physicians, so we have lots of experience with staff and doctors. While we may live 2 1/2 hours away, if ever the need arises that we need to use an orthopedic doctor, we will gladly make this trip again.”
  • Dr. Woodbury and Jennifer are great. I would like to thank them so much for everything they did for me.”
  • “The Staff was absolutely the BEST, Miller, PA was AWESOME and very polite and informed me of the procedure, and Turkessa (radiology tech) was great!” (OrthoNow)
  • “Dr. Hennessy’s outpatient surgery on my back completely, 100% fixed the problem. I could not be more satisfied!”
  • “Dr Bergfeld is a great Dr and I’m very happy to have her working with me”
  • “I liked Dr. Balldin, he was a breath of fresh air and I will strongly recommend him.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

 

Please note: Spelling and punctuation errors may have been corrected for readability.
 

TSAOG Customer Survey Highlights – April 2013

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When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s April 2013 Customer Survey:

  • “Dr. Schroder was personable and thorough. He took the time to explain my injury and treatment.”
  • “It is a very comfortable and welcoming environment. Everything there is designed with the patient in mind. Love it”
  • Ortho Now is an awesome service. I love their efficiency and the way they take care of everything for you.”
  • Dr. Balldin has awesome bed side manners. He made my kids feel so comfortable and explained everything to them about their condition and everything to expect during the healing process. I will completely recommend him and the clinic to all the parents on my kids’ team.”
  • “great locations nice comfortable waiting areas, friendly staff, imaging on site, outpatient procedures on site, i have had more than one of your staff go out of their way to make me comfortable during my visits. I am suffering from sciatica and i am usually in extreme pain by the time i have ridden in the car to get to an appt. They notice and get me pillows or find an empty room so i can lie down. this seems like nothing but it is a big deal to me. thank you!”
  • “Dr Bergfeld and Mayra went out of their way to squeeze me in for severe pain from my back injury!”
  • “Vanessa & Dr Hennessy are the best”
  • “I was confident in Dr. Woodbury performing my hand surgery and I am happy with the outcome.”
  • Dr. Randall Marx is the best physician I have ever had in my entire life. He’s polite, but stern (as needed to get a point across), very sincere and makes me feel that he cares for me as a patient.”
  • “I was very impressed with the physical therapist, Mr. Trueman, who did my evaluation. He was not at all rushed and was very thorough and had useful and practical advice that I can begin using right away.”
  • “What really stands out for me about TSAOG is that the staff is extremely friendly and pleasant while still being professionally. From the time I arrived, the person who checked me in, the nurse, the doctor and the person who checked me out were all extremely pleasant. So much so that I almost felt like asking for an office manager before I left to tell them so. Thank you.”
  • Dr. Brenman has helped me and given me hope and a new life. He cares about helping me and he does an outstanding job doing what he does best. Yall have a winner working for yall.”
  • “I couldn’t ask for a better Doctor than Dr. Bell
  • Dr. Ursone took the time listen to me explain the history of my injury vs. having a staff member do so. He did a good job in explaining my treatment options. He is calm natured and expressed an interest in resolving my knee problems.”
  • “I have a lot of confidence in the providers. They did not rush into surgery and ensured realistic expectations on my part.”
  • Dr Taber has the unique, very specific knowledge required to fix my hip problem.”
  • “My wife is treated as a person with a problem and not a patient with a chart.” (Dr. Ochoa)
  • OrthoNow allowed me to be seen immediately rather than wait a week to schedule an appt. I feel like I will get well faster knowing why I was in so much pain.”
  • “I was nervous about surgery but the staff took care of me like family”
  • “All of your staff, but especially Dr. Viroslav, are attentive and do their best to please.”
  • “Very friendly and ACCESSIBLE staff. Doctors don’t hide behind nursing staff.” (Dr. Tolin)
  • “I can always be seen without delay. There are so many sub-specialists and I feel that my issues are appropriately addressed.” (Dr. Rowland)
  • “The wait time is always very short and my plan of treatment is always explained thoroughly. My questions and concerns are address quickly and thoroughly.” (Dr. Pace)
  • “Superb professionalism – they take their work seriously.”
  • “I have been treated by Dr. John Hinchey in the past and have used this group since 1956.”
  • “I call it the one stop shopping for my fix it shop. I have had foot surgery shoulder surgery and knee surgery there.”
  • Dr Bryan Kaiser has treated both my daughter and husband. I have complete confidence in his recommendation of treatment.”
  • Dr. Jacobs is very thorough, Informative and caring”
  • “Liked the DR. Very much. Great attitude and manner.” (Dr. Hibberd)
  • “What a blessing to have Dr. Gonzalez on my team!”
  • “it was fast, clean and doctor was very clear” (Dr. Garcia)
  • “All appointments have been wonderful. Very little wait time. Desk Staff very courteous and professional” (Dr. Galindo)
  • “I wish you could teach all my Physicians how people should be treated.”
  • Dr. Drukker is awesome! He has helped me so much. I am very grateful to him.”
  • Dr. Connor and his staff are topnotch. I always get the best of treatment during my office visits.”
  • Dr. Burkhart and PA Haley will always occupy a special place in my heart/life. Thanks to them I have a shoulder that’s like new. Will highly recommend them to friends and/or others for top-quality, premium service/care.”
  • “[I like] the individual care and attention that Dr Brown and his NP provide to their patients.”
We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!


Please note: Spelling and punctuation errors may have been corrected for readability.

 

 

Friday, April 26th – Battle of the Flowers – Special Hours for TSAOG and OrthoNow

Posted on

 

This Friday, April 26th, all TSAOG offices and the OrthoNow Urgent Injury Clinic will be open from 8am-Noon only.  All offices will close at the half day to allow employees and physicians to enjoy Fiesta with their families.

Regular Saturday hours, 9am-1pm, will resume for the OrthoNow clinic tomorrow, April 27th.

Have a safe and happy Fiesta!

 

 

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