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TSAOG Customer Survey Highlights – September 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s September 2014 Customer Survey:

  • Dr. [Hartzler] has wonderful bedside manner, everyone is super friendly.”
  • Dr. Hughes is my podiatrist. And I have full confidence in his knowledge and expertise!”
  • “I now go to Dr. Jessica Rutstein who was recommended by Dr. Ed Sargent. I am very satisfied with my treatments.”
  • Dr Seidel cares and explains…I appreciate that”
  • Dr. Brenman is always there for me. He’s kind, understanding, extremely intelligent, and up-to-date on every therapy and medicine I’ve ever inquired about. He listens to me, takes time to explain everything to me, and gives his opinion about anything I ask (no matter how silly I might sound). I think he’s an excellent doctor, and a genuinely good person.”
  • “I always receive professional and courteous service at this office. My physician, Dr. Viroslav, is outstanding.”
  • “I feel like I’m get the best medical care a for my problem. I trust the Doctors with this medical group.”
  • “Thank you to Dr Woodbury for addressing my concerns and easing my fears. He […] answered my questions and explained my treatment options. A big Thank You to Miss Jennifer, who […] cleaned my hands after my injections and for her suggestion of using an ice pack to help with the discomfort.”
  • “Loved my Doctor. He made me feel comfortable, he was very professional, and had a sense of humor. I felt that he was on top of my issue and would provide the help I needed.” (Dr. Marx)
  • “[I liked] the fact that I can be seen the same day as a walk-in without making a prior appointment.” (OrthoNow)
  • “I went first to another so called specialist, whom in my opinion seemed incompetent, and really did not care about my problem because it was a Workman’s Comp. issue. I was humiliated, and wanted to give up. I went to Dr. Tolin for a second opinion, and he knows exactly what is wrong with my knee, and told me all my options. I am glad to find a physician who cares about me, and willing to help me.”
  • “SA Ortho Group is IMPRESSIVE!”
  • Dr Taber was highly recommended to me, he has given me options besides replacement surgeries as well as making me aware of the pros and cons of each procedure”
  • “I am so pleased that I came to a wonderful facility that helps people in their time of need and I thank each and every employee that is there helping in doing their part and caring for people, in our most crucial time of need” (Dr. Valdez)
  • “Thank you for fixing my son’s broken fingers and for making it possible to still play football” (Dr. Rowland)
  • “Really, it is good that Dr. Marvin Brown is serious and is strong in his manner to get us to do what we need to do in order to heal..and, I noticed that Allison Rice is getting stronger all the time..no need to just gently tell others what they need to do to heal, but be firm like Dr. Brown is..”
  • “I WAS ABLE TO GET AN APPOINTMENT THE SAME DAY THAT I CALLED”
  • Dr Ochoa is the greatest!”
  • Dr. Kaiser. He has been such a blessing in my life. I know that he genuinely cares about me and my family.”
  • Dr Ursone is one of the best doctors I have ever seen.”
  • Dr. Pace is a great surgeon. My recovery went very well no pain.”
  • “I have been a patient of Dr Gonzalez for over 8 yrs and I am very satisfied with his care”
  • “I appreciate Dr. Jacobs’ conservative approach and treating me as though I have some responsibility in decisions and in my care.”
  • “Friendly, courteous, attentive staff, and Dr.” (Dr. Hibberd)
  • “Love Dr. Drukker’s way of explaining my problem, and all options to fix it.”
  • “I absolutely love being a patient of the San Antonio Orthopaedic Group. Everything about this practice is Grade A!!!”
  • “I am very thankful for the care I have received from Dr. Burkhart and his entire staff. Hopefully, I will never need their services again; but, if I do, I know where I will turn for help!”
  • Dr. Garcia did my first surgery about seven years ago. I trust him implicitly.”
  • “I went into my first appointment in a lot of knee pain, somewhat apprehensive and worried, not knowing what to expect. It didn’t take long at all, for me to realize that Dr. Bell and his entire staff are not only kind and caring, but very knowledgeable and highly skilled professionals. They quickly put all of my fears to rest; and I walked away after my first visit feeling very confident that I am in good hands and that I will receive the best possible treatment and care in the days ahead. That is a huge comfort! Thank you Dr. Bell and staff!”
  • Dr. Connor is great and so is his staff. They are always very personable and Dr. Connor loves what he does. And he’s a very caring physician.”
  • Dr. Balldin took great care of [my son] during his illness. He promptly contacted his pediatrician and made sure that he was well cared for during this period. He made great recommendations and referred us to the best physicians.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – August 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s August 2014 Customer Survey:

  • Dr. Gonzalez is great; he fixed my left knee a few years ago and it’s been wonderful. Besides, great manner and not stuffy, very approachable; wish more doctors were like him when dealing with patients.”
  • “I needed a good chiropractor and the fact that he was in practice with orthopedic doctors didn’t hurt my decision to try him. Very satisfied.” (Dr. Seidel)
  • “I can get everything Orthopaedic fixed at your practice, from my feet to my neck!”
  • “Very much like my doctor. Would recommend him. Kind and knowledgeable” (Dr. Rowland)
  • Dr. Connor is a very knowledgeable and explained things to me in a way I could truly understand.” 
  • “Very pleased with Dr Marx. He was very professional and very personal”
  • “Never had to wait. I called in to see if I could see an MD because I was having pain. I called at 11:30 AM. They told me to come in as soon as I could get there. I arrived at noon and was seen by Dr. Brenman at 12:15 who apologized for keeping me waiting!!! Seriously? I was amazed! Needless to say I was more than impressed as well as relieved to get what I needed”
  • Dr. Bell is a phenomenally gifted physician. He confident yet humble and isn’t afraid to ask other physicians their opinions when problems occur.”
  • “I would recommend and share my experience with your service at any time and am recommending you to all my friends.” (Dr. Viroslav)
  • “Very short wait times. Dr. Pace is very professional and explains everything very efficiently.”
  • Dr Kaiser is the best! I have not only referred friends to him, but keep finding friends who have seen him and we all agree.”
  • Dr. Balldin is wonderful. He has made the surgical process as clear and pleasant as possible.”
  • “I have been very pleased with Dr. Hibberd. He has performed 2 surgeries on me and they have both turned out very well.”
  • “I feel blessed to have Dr Ochoa as my Doctor. He has always paid attention to detail and has always explained to where I understand.”
  • Dr Brown excellent and caring doctor with a wonderful bedside manner******would and I do recommend him”
  • “I think Dr Taber is an excellent doctor and I HAVE referred my friends and family to his care.”
  • “I am very pleased with the care I and my husband receive from dr. Richard Ursone.
  • Doctor Daniel C. Valdez is great physician and has a great staff working together.”
  • Dr. Drukker was fantastic! Answered all our questions, seemed very honest and caring. Will definitely refer him to others!”
  • “[I liked] The knowledge of the Dr. Tolin and his PA’s and his x-ray staff that do an outstanding job. I had a Baker’s cyst that was very painful and his PA…knew exactly what it was and drained it immediately.”
  • “Check in and check out were great! Almost no wait anywhere.” (Dr. Jacobs)
  • “I have had neck surgery with Dr. Garcia years back and to this day I don’t have any problems at all well done Doc.”
  • Woodbury best dr ever. Recommend him to everyone”
  • “[I liked] The service I received from my surgeon and his associates and staff. The facilities are top notch.” (Dr. Burkhart)
  • “I came to your practice after a bad experience with another ortho group. I am so happy that I am seeing a doctor that understands my condition and has referred me to another doctor in the practice that can help me.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!
Please note: Spelling and punctuation errors may have been corrected for readability.

Dr. Stephen Drukker on Chainsaw Safety

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In light of golfer Greg Norman’s chainsaw accident over the weekend, Dr. Stephen Drukker, hand and wrist specialist with The San Antonio Orthopaedic Group, was interviewed by WOAI Radio regarding power tool safety this morning.

Norman was using a chainsaw to trim tree branches when the weight of a branch pulled his hand toward the blade. According to Dr. Drukker, homeowners have a tendency to get so familiar with common power tools like chainsaws and lawnmowers that they forget the power these items have. “I think we get comfortable with the chain saw, we work over our head, we lean off the ladder when we use the chain saw.” About 400,000 people make visits to the ER every year with injuries related to househole power tools.

Safety tips for chainsaw use include:

  • Maintain secure footing.
  • Wear protective gloves and eyewear.
  • Never disable an automatic shut off switch.
  • Avoid using the chainsaw above your head if possible. If you must use it above your head, try to cut to the side of your body instead of directly above.
  • Keep the chainsaw blade cleaned and sharpened to reduce the amount of energy you have to use to get the tool to work.

Check out the full interview here: http://www.woai.com/articles/woai-local-news-sponsored-by-five-119078/greg-norman-chain-saw-injury-a-12771939/
 
Dr. Stephen Drukker is a board certified hand and wrist surgeon with The San Antonio Orthopaedid Group. He treats patients of all ages for conditions of the hand and wrist and has a special interest in endoscopic carpal tunnel release, arthritis, and Dupuytren’s Contracture release. To schedule an appointment with Dr. Drukker, please call 210-281-9595.

TSAOG Customer Survey Highlights – July 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s July 2014 Customer Survey:

  • “My scar looks great! Thanks Dr. Tolin!!!”
  • Dr. Brenman is very thorough, seems to genuinely care about his patients, very professional.”
  • Dr. Connor is a great person. I always feel comfortable. He answers all my questions and concerns.”
  • “[I liked] The fact that a procedure was completed for my diagnosis on the initial visit!” (Dr. Pace)
  • Dr Marx was wonderful. He explained everything very well. His bedside manner was great.”
  • “…I just LOVE Dr Gonzalez! He also lives by the Golden Rule. I trust his judgment 100% and the surgeries he has performed on me have been 100% successful.”
  • Dr. Ursone is the BEST !!!!!!! I continue to recommend him to all my friends who need knee replacement.”
  • Dr. Ochoa is an exceptional doctor. My daughter and I were impressed with his expertise and mannerism.”
  • “When I am injured, you always fix me and get me back to doing the things I love to do”
  • Dr. Rowland did a great job on my finger.”
  • “I was very impressed Dr. Bell called me. personally, to discuss my MRI completely.”
  • Dr Hibberd always makes me feel like he really cares about my well-being.”
  • “Best care I have ever received” (Dr. Brown)
  • Dr. Stephen Burkhart greeted me with a handshake/smile and gave me his full attention and answered my ?’s Thnx”
  • Dr. Valdez is so very patient with me. He always re-explains if I don’t quite get it.”
  • “I love Dr. Drukker. He did a wonderful job on the surgery last time. The staff are always totally professional while being friendly enough that you feel like you’ve always known them.”
  • “Overall an excellent experience. My dad was a Surgeon so I tend to be super critical. No criticisms here”
  • Dr. Kaiser is a wonderful doctor–great bedside manner and the best at what he does surgically. Cannot say enough good things about him!!”
  • Dr. Frank Garcia is simply the best!!”
  • Dr. Balldin is an awesome orthopaedic doctor”
  • “Very happy with my first appointment. Dr. Woodbury explained possibilities of the pain and after the shots in my thumbs, I felt relief immediately.”
  • “I love Dr. Jacobs. One of the best doctors I’ve ever had.”
  • “Overall I give the practice an A+ grade and will continue to use you as necessary.”
  • Dr. Viroslav chooses treatment options with the patient in mind.”
  • Dr. Casey Taber is what made a visit pleasant. By his actions and professionalism, he demonstrates he cares about me. When he was with me, he was with me!!! Dr. Taber is the best thing about your practice.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – June 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s June 2014 Customer Survey:

  • Dr. Seidel was very receptive and focused on my needs and had ideas that may help me recover properly from my low back pain.”
  • “The procedure was explained to me in detail by Dr. Marx. A successful surgery was done with minimal pain and discomfort and I am now able to do the things I haven’t been able to do in about 3 years.”
  • “I felt the doc handled the problem very effectively and gave me the opportunity to ask pertinent questions.” (Dr. Rowland)
  • Dr. Ochoa is fabulous. So patient and gave me a clear understanding of what my problem was as well as the choices I had.”
  • “Everyone was professional and friendly. The Dr. was gentle and very informative. His assistants were also gentle and professional. Very good experience all the way around.” (Dr. Ursone)
  • “All personnel are courteous and thorough; Dr. Bell is outstanding — warm, friendly and his information clear and straight to the point.”
  • “I’m an active person especially with the profession I have and having staff that worked with some of the local semi pro teams gave me confidence they I would be in good hands.”
  • Dr. Brenman solved my problem.”
  • Ortho Now is a real winner. Got immediate treatment.”
  • “I am so glad Dr. Balldin was available at my emergency. I could have not had a better doctor I believe that because of him I am walking normally today. I am very grateful.”
  • Dr. Drukker is an awesome physician and takes his job to the highest level there is. Great manners and caring.”
  • Ronald Connor is a great doctor.”
  • “I felt that someone finally understood my concerns and knew what steps to take to address them.”
  • “Very satisfied with Dr. Kaiser and his aide. My wife had her right hip replaced by Dr. Kaiser five years ago and it has made her life much better.”
  • “The after hours clinic option was much needed and allowed me to be seen the same day.”
  • “[I liked] The ability to go from one specialist to another (when this is necessary) and remain in the same office. I also appreciate the computerized history, treatment, care, etc. which any one of the doctors, PA’s or other medical personnel can access. It is an efficient way to practice medicine.”
  • Dr. Rahal and his assistant were very compassionate, courteous, thoughtful, patient, and wonderful!”
  • “I had seen two doctors previously about my condition, with no relief. Within 5-10 minutes, Dr. Viroslav pinpointed the problem. His care, compassion, knowledge, and thoroughness are exceptional, and I feel very secure with him handling my condition.”
  • Dr. Tolin has been guiding my treatment to my knee, much to my satisfaction and appreciation.”
  • “Thanks for being right on top of latest procedures and offering patient pain relief” (Dr. Pace)
  • Dr. Brown is awesome!”
  • “[I liked] the sincerity I feel I am given each time I go in. They are always professional and I am given their full attention.” (Dr. Gonzalez)
  • “[I liked] Timeliness of doctor keeping the appointment time valid and very close to what was set up.” (Dr. Hibberd)
  • Dr. Woodbury took the extra step just to make sure there wasn’t anything else going on with my hand. Thank You Dr. Woodbury for taking that extra step.”
  • “Very professional Dr Jacobs came highly recommended by friends that are PT’s and Dr. DeLee.”
  • “Physicians take the time to explain results of X-rays and treatment options.” (Dr. Garcia)
  • “The care I’ve received from the doctors in The San Antonio Orthopaedic Group has been excellent.”
  • “I feel very comfortable and confident of success with Dr Taber.”
  • Dr Valdez was very courteous and very competent.”
  • “[I liked] The attention Dr. Burkhart gave me.”
  • “Each physician we have seen over the years has been top notch and each has helped us to lead healthy lives.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!


Please note: Spelling and punctuation errors may have been corrected for readability.

Dr. Stephen Drukker on What to Do About Animal Bites

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So you’ve been bitten by an animal? It can happen in an instant. You’re playing tug of war with your dog and get nipped. Your cat gets scared at the vet and bites to get away. Maybe it’s true aggression. Sometimes it’s your pet, sometimes it’s someone else’s, and sometimes it’s a wild animal.

In any case, you need to know what to do to avoid some serious consequences. I sat down with TSAOG hand and wrist specialist Dr. Stephen C. Drukker to find out what to do when you’ve been bitten by an animal.

What is my first step if I have been bitten by an animal?

First thing’s first. Any time you are bitten by a mammal (cat, dog, bat, etc), rabies is a concern. All animal bites should be reported to animal control as they will want to quarantine the animal for 10 days to watch for signs of rabies.

If the animal is not contained (if it is wild or a domestic animal that bit and ran away) and cannot be observed, you should seek medical attention immediately to have the wound cleaned and dressed and to begin receiving rabies vaccinations. The CDC recommends that people who have been exposed receive a series of 4 rabies vaccine shots over 2 weeks following the bite, exactly what happened to Manu Ginobili following the “bat incident” a few years ago.


Remember, rabies is 99%+ treatable with a vaccine, but 99%+ fatal if you wait for symptoms to appear.

What can I do at home for an animal bite?

At home, you want to perform basic first aid. Wash the wound with warm, soapy water, apply antibiotic ointment, and dress the wound. Then, watch carefully for signs of infection.

How do I know if I need to see a doctor for an animal bite?

Again, if the animal is not contained and rabies is a concern, you should seek medical attention immediately. If rabies is not a concern, other signs that you should seek medical attention immediately include:

  • If you suffer from diabetes or any kind of immune deficiency
  • If you have a deep puncture wound
  • If you have multiple puncture wounds

If these do not apply, you can observe the wound at home and watch for signs of infection.

What are the signs of infection?

If you notice increasing pain, redness, or swelling, these are signs of infection and you should see a doctor.

What will the doctor do for my bite wound?

Generally, a physician will open, clean, and dress the wound and prescribe antibiotics. If you do not see improvement within 12-24 hours after starting antibiotics, you should contact your physician for a recheck.

If rabies is not a possibility, how bad could an animal bite be?

Bad. If not treated quickly, severe infections are common in cases of animal bites, whether they are wild animals or beloved pets. Severe infections can lead to lose of tissue (necrosis) as well as loss of function. In these cases, surgical drainage and treatment can be required.

Infection can set in and become severe very quickly following an animal bite. The best advice I can give is that if you see any sign of infection following an animal bite, don’t wait to seek medical attention and you may avoid some serious and lasting consequences.

Dr. Stephen C. Drukker is a board certified hand surgeon with The San Antonio Orthopaedic Group. He treats patients of all ages for conditions of the hand, wrist, and elbow. If you’d like to schedule an appointment with Dr. Drukker, please call 210.281.9595.

 

TSAOG Customer Survey Highlights – May 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s May 2014 Customer Survey:

  • Dr. Brenman is my hero! He’s been treating my pain issues for quite a while, now, and he’s always wonderful. I’ve recommended him to everyone I know who has chronic pain issues — simply the best doc in town.”
  • “Everyone was knowledgeable and friendly.” (Dr. Valdez)
  • “The best part is that I am covered by my insurance so I can use your facility. Dr. Pace has FIXED me 3 times now in the last 15 years.”
  • Dr Brown is always top notch. Never anything to complain about. He is the best.”
  • “Attention to detail, and virtually no scheduling problems or long wait time. This is invaluable for out of town patients” (Dr. Ochoa)
  • “Everyone is friendly and helpful and Dr. Hennessy is great!”
  • “In addition to being very knowledgeable, Dr. Viroslav was very gracious and kind to my mother even noting that her sense of style probably negated any comments about her switching to flats. He’s very astute.”
  • “Great Doctors, very attentive and excellent patient care. Dr Balldin shows great care when attending to my ailment”
  • “I am amazed at the size of the practice. Looks like someone is there for your every need.”
  • “Overall competence. Straightforward explanation of the treatment options, friendliness of staff, professionalism knowledge, and genuine interest in my daughters recovery. Also, the shortest wait times I’ve ever experienced any doctors office!” (Dr. Drukker)
  • “From office staff to doctor Connor they treated me very well”
  • “[I liked] the doctor’s bed manner. He was attentive to my needs, willing to answer questions.” (Dr. Bell)
  • Dr. Brenman, Dr. Tolin, their staff, the front office staff, all the folks that work on the 2hd floor in the Central Office, and the downstairs staff @ Central Office are phenomenal. No matter how I feel when I hobble in, I feel better when I walk out. Thank you!!”
  • Dr. Hibberd is exemplary – in recommendation, surgery, and care”
  • “Consistent friendly and attentive service from everyone. Dr. Kaiser was very caring and answered my questions. I appreciate his conservative approach to my care.”
  • “Your staff -everyone of them did such a great job. They love what they do and it shows. They also know what they are doing and feel confident. All of that makes them shine as a team. I have been to many places this last year as a cancer patient and I would rate your place as number one overall.” (Dr. Rowland)
  • Dr. Gonzalez-wonderful, thorough, answered all questions and made multiple suggestions for treatment.”
  • Dr Ursone is terrific and a pleasure to talk with about my knee problem and the remedy for what I’ve been through with it. His nurse is also terrific and gives requested information in a timely [manner]. What a pleasure dealing with people like this.”
  • “Speed of being seen and no wait when we arrived – also the casting tech was very helpful and casted my son twice to make sure he was comfortable in his cast. My son could not quit wiggling his feet is he had to recast and the tech was very understanding and compassionate.”
  • “Many thanks for excellent care of my injured 13 year old son.” (Dr. Marx)
  • Dr. Garcia and his staff are very attentive and very caring. Dr. Garcia explains everything I need to know.”
  • “The San Antonio orthopedic group has a fine selection of doctors, nurses, staff members.who are there to serve the patient and the patient’s needs There is no waste of time anywhere within the group. Waiting in the doctors office is a thing of the past deal with the SAOG, Thank You! “ (Dr. Jacobs)
  • Dr. Woodbury very helpful and offered good suggestions for treating arthritis in hands”
  • Dr. Taber is always great. He knew what the best treatment was for me today, which he is unable to provide, so he search until he found another doctor who could see me on a 2 hour notice. I’m leaving on a 3 week trip in two days and he is saving me a lot of pain during that time.”
  • “[I liked] being able to get my questions answered promptly via the patient portal; confidence in clinical skill” (Dr. Burkhart)

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!

Please note: Spelling and punctuation errors may have been corrected for readability.

TSAOG Customer Survey Highlights – April 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s April 2014 Customer Survey:

  • OrthoNow saved a trip to the emergency room. My treatment was completed in less than 2 hours including x-rays, consult, cast, and checkout. This is very impressive and I have shared my experience with family and friends.”
  • “I am glad I went to Dr. Connor for a 2nd opinion”
  • “Everything has always been great from the front desk to Dr Gonzalez also his young ladies are super nice.”
  • “Appointments are scheduled appropriately I hardly ever wait more than just a few minutes. Dr. Pace is wonderful and makes you feel like you are his only pt. at the time.”
  • “The staff was very nice and I was treated by the doctor in a timely manner. The doctor also answered all my questions that I may have had.” (Dr. Seidel)
  • Dr. Valdez the exercise that you taught me helps a lot. Now the pain on my shoulder is only 10% maybe in a little time more it will be gone. TY Doctor Valdez I feel like a young man again. “
  • Dr Ochoa is a four-star professional. Best physician ever!!”
  • “I am extremely grateful for the care Dr. Rowland provided my son. My son is 11 and required surgery; Dr. Rowland’s reassurance, confidence and concern put us at ease. We couldn’t be happier. Thank You!!”
  • “The doctors make me feel like they really care about my health needs and understand my concerns about proposed treatment choices. Also appreciate that you have offices throughout the city.”
  • “Over all, I am totally satisfied with my Total Knee Surgery. I am pleased to say that I was amazed as to how my doctor set up all my scheduling to include my hospital stay, my departure, with all the necessaries Health Providers, just amazing as to how great things turned out for me. Thanks to Doctor Viroslav.”
  • “I couldn’t wait for Monday to roll around b/c my knee was hurting so bad, but in the back of my mind I thought I wouldn’t get in to see a doctor for weeks. I was just amazed how quickly I got a first appointment with this knee doctor!!!” (Dr. Tolin)
  • Dr. Brenman was very helpful regarding my chronic back care needs and active lifestyle.”
  • Dr Woodbury is wonderful. He called me personally to follow up on my surgery and ask how I was doing. The entire staff at the Orthopaedic Institute was beyond commendable and I would refer this group to everyone. Thank you Dr Woodbury for being a caring and kind professional.”
  • “1st surgery ever – thus a lot of apprehension but everything done by SAOG staff was great and mind was put at ease. Thanks to Dr.Ursone and his staff.”
  • “If you have back issue….Dr. Hennessy is the best.”
  • “I chose Dr. Taber based on a recommendation from another ortho doc and have been well pleased with his care. His compassion is evident always. He listens – probably one of the most important qualities a physician can posess. His evidence based clinical decisions are communicated very effectively and I always feel that I am included in the decision making process.”
  • Dr. Marx really took his time to explain everything. I came to him for a second opinion and got more information that I had in 6 months with another doctor. Really wonderful experience.”
  • “One of the most pleasant doctor’s office experiences I’ve ever had. That’s extremely comforting when you’re walking in with a very painful injury and you’re not sure what the process is going to be like. I’m sincerely thankful for the wonderful treatment I’ve received so far.” (Dr. Drukker)
  • Dr. Hibberd is the best!!”
  • “I had already had my right knee replaced in another city. Dr. Kaiser was my physician at SAOG. Doctor Kaiser had me do therapy to get my leg strong for the left-knee replacement. I had very little trouble after the surgery and, indeed, I was able to give up the walker after a few days and my cane, at least in my home, a short time after that. The hospital and home-care people I was put in touch with were excellent. I have already recommended SAOG in general to a friend who needed shoulder work, and recommend Doctor Kaiser very highly for knee work.”
  • Dr. Brown has always taken the time to thoroughly explain the procedure and put all concerns to rest”
  • “I was very pleased with the clinic and Dr. Garcia. A difficult experience was made as easy as possible. My wife and I would recommend you to anyone.”
  • Dr. Jacobs is always right on time! I usually arrive early and have been in and out of the office sometimes before my scheduled appointment time. He values his time and the patients’ time.”
  • Dr. Burkhart took time to explain my recent surgical procedure to me. I really appreciated this extra time.”
  • “I couldn’t have been treated any better. I didn’t have insurance and prices were fair. Thanks guys!”
  • “[I liked] …the excellent healing result my family has received each time we’ve come with a broken bones and or strained or torn ligaments.” (Dr. Bell)
  • “Great clinic, excellent Staff Dr Balldin is the best doctor I’ve had in a long time.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!


Please note: Spelling and punctuation errors may have been corrected for readability.

 

TSAOG Nominated for AthenaHealth’s 2014 Vision Award (VOTE NOW to Help Us Win)

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The San Antonio Orthopaedic Group (TSAOG) is one of three nominees for AthenaHealth’s Vision Award, which recognizes companies with a vision that helps “make healthcare work as it should.”

Check out our nomination video, courtesy of AthenaHealth:

Visit http://www.athenahealth.com/our-company/user-conference/awards.php to vote for TSAOG (you don’t have to log in or create a password, just click vote!) now through 5pm Wednesday, April 30th to help us win! The winner will be announced on Thursday, May 1st.

Working to “make healthcare work as it should” is one more way TSAOG makes your health our mission.

TSAOG Customer Survey Highlights – March 2014

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When our patients have something nice to say about us, we like to brag about it! Please enjoy some of the highlights from TSAOG’s March 2014 Customer Survey:

  • Dr. Seidel very quickly diagnosed my issue. I have had many other Drs check on my back pain mainly the VA and they always thought it was an old issue. I was so happy to find that there was a real reason for the pain in the new area. Dr. Seidel quickly saw the issue and offered a solution. I appreciated that medication was not thrown at me to mask the symptoms. He wanted to handle the issue with a non medication treatment plan and that is ok with me. I am tired of pain meds. Way to go!! Dr. Seidel!!!!! You have a fan in me and a long time client. I am sure with my back issues I will be around for some time!!”
  • “I would recommend Dr. Connor. He is great.”
  • “We like Dr. Hibberd’s compassionate care. He visited my mother in the hospital every day and chatted with her. This really made a difference to her.”
  • “I am very pleased with how well Dr Valdez explained my treatment”
  • Dr. Drukker was very thorough and easy to understand when questions were asked.”
  • “Great concept of having multiple doctors, x-ray, physical therapy, surgery,… all in a single building and linked together as a single working unit. I love it. Every doctor that I have visited has been wonderful and provided me with great treatment.”
  • Dr Rowland is the GREATEST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
  • Ephraim [Brenman] is the most attentive, caring and helpful physician I’ve ever seen.”
  • “The surgeon did everything he said he was going to do for me. Any time I had a question the nurses got to quickly with an answer. All of the staff is so friendly and really put you at ease.” (Dr. Marx)
  • “The PT staff was awesome! I was nervous the first time I went in, but was quickly welcomed and became relaxed. I looked forward to going to every PT appointment to help my knee get better. The hours I was able to make appointments was also very helpful and was able to miss very minimal work.”
  • “Well I have my fingers crossed that I won’t have to come back to SAOG, but god forbid I get hurt again, they will be my first option for sure!”
  • Dr. Bell and his staff are very helpful and understanding.”
  • Dr. Gonzalez discovered that I had a sprained ankle and explained what I needed to do to make it better. Some people are worth the wait!”
  • Dr. Kaiser always takes time to answer questions and is always personable. He goes above and beyond.”
  • “I saw davis miller first at the urgent care he was very kind, caring and professional, I was impressed, he is very knowledgeable and his bedside manner wonderful. He was able to schedule me for my guided us injection the next day I was in a lot of pain. Then I met his wife theus tech letisha? she was also very sweet, professional and made me feel so comfortable. Dr Rahal was the one who did the procedure and he was also excellent, great bedside manner, and informed me every step of the way what he was doing, very genuine and knowledgeable. All in all this was a great experience in health care, and I am a pediatric nurse practitioner so I feel this kind of care is very hard to find, I was so relieved that I had such fabulous care of the highest quality. Thank You.” (OrthoNow Injury Clinic)
  • “I rarely fill out surveys but a visit to your office (Dr. Taber) was a pleasure – even though I was there because my hip is hurting. you seemed to lessen the pain by your pure sincerity :)”
  • Dr Hennessy was great. I felt like he listened to me. He was very professional and gave me several options for treatment.”
  • “I like Dr. Garcia and his staff. They are always responsive to any questions or needs my husband and I have. He and Luis Perez provide excellent care.”
  • “I just got my ACL repaired and I had the most easy going experience. I was very confident in Dr. Ursone.”
  • Dr. Viroslav agreed to see me after I had a knee replacement, He listened to me, he believed me and he corrected the problems from the first surgery (by another doctor).”
  • “I am making progress this first week and I am hoping for a full recovery. I am doing my hand exercises exactly as directed by Dr. Pace.”
  • “I did a lot of research on the hand doctor I would consult prior to making an appointment. Your practice seems well run and efficient.” (Dr. Woodbury)
  • Dr Brown was very kind, caring and polite to my daughter. The staff was extremely friendly and caring. We felt important even though there were a lot of other patients needing attention.”
  • “I would like to personally thank Dr. Balldin, his staff as well as all the staff in the Physical Therapy department for all their help in getting me back to my healed state.”
  • “I recommend this group whenever I have the opportunity and I have always received positive feedback when my referrals have seen physicians here.”
  • Dr. Burkhart is great! I arrived at the office suffering from long-term shoulder pain, which was relieved in two days by injections. In the past year, I have seen my internist, a rheumatologist and a pain relief specialist, and none have been able to help me. All have attributed the pain to fibromyalgia, and none have suggested x-raying my shoulders. One did refer me to Dr. Burkhart, though. Thank you, Dr. Burkhart!”
  • “No wasted time. In on time, seen immediately, and out of the office quickly. The most efficient process I have ever found.” (Dr. Jacobs)
  • Dr Ochoa is the best. Because of him a cancer was discovered at Stage 1 and completely removed.”
  • “I have always been treated with kindness and respect. Dr. Tolin treats patients like intelligent people that are able to participate in their treatment and recovery. He and every other member of the staff are very good at what they do and inspire great confidence.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month! You can also choose to submit a testimonial online anytime!

Please note: Spelling and punctuation errors may have been corrected for readability.

 

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