Requesting Medical Records Just Got Easier!
In an effort to improve the speed and security with which we can fulfill medical records requests, TSAOG has partnered with BACTES, a release of information provider. Because BACTES is the industry leader in quality, we are confident your personal health information is in safe hands. Our new partnership with BACTES means:
- Faster processing of your records request
- Accurate and complete records every time
- Prompt customer service for all questions
- Online portal where you can review the status of your request https://recordstatus.sharecare.com/
Fee Notice: In some instances, there may be a fee based on the materials and labor costs required to complete your request. If you select the 2-year abstract option this fee is capped at $25, and it may be much less. Please review our Disclosure Authorization and Fee Letter (English | Spanish) for more information.
- Request by Fax: 210‐678‐4136
- Request by Mail: TSAOG – 400 Concord Plaza Dr. – San Antonio, TX 78216
Patients can also request and complete a form at any TSAOG clinic site.
You can reach BACTES at (512) 596-0292 with any questions or concerns you may have about our new process.
Third Party Requesters – Please be advised that questions regarding process and/or status should be directed to BACTES or submitted to our offices in writing.