Frequently Asked Questions

Prepare For Your Visit

When are co-payments, co-insurance and deductibles due?

Payments will be collected when you check in on the day of your appointment.

Am I responsible for charges not covered by my health plan?

Yes. Any charges that your insurance carrier or your secondary insurance carrier(s) will not pay are your responsibility.

Whom do I call if I have questions regarding my bill or insurance claim?

You can call the billing department at (210) 396-5369 and you will be directed to the billing specialist for your physician.

What insurance coverage does TSAOG Orthopaedics & Spine accept?

TSAOG has contracts with many insurance companies. It's always best to confirm your insurance at the time you make an appointment, since some plans require pre-certification before services.

Billing & Payment

What if I need surgery?

A patient financial counselor will help estimate costs and request a pre-surgical deposit based on co-insurance and unmet deductibles. Total surgery costs involve multiple parties (hospital/facility, anesthesiology, labs, durable medical equipment, imaging) beyond TSAOG's own services. A cost estimate is provided for your records.

What if I've been involved in an accident?

The office does not do third-party billing. If insured by a contracted health plan, they'll bill your carrier; if denied, you're responsible for payment. If not insured by a contracted plan, you're considered self-pay.

What if I accidentally bounce a check?

Returned checks and unpaid balances are subject to a $20.00 collection fee, added to your statement.

Can I pay my bill online?

Yes — patients can view their account balance and make payments securely through the patient portal.

Can I keep a credit card on file to cover my patient responsibility?

Yes, including via FSA/HSA or a traditional card. You set the maximum charge amount and authorization period, receive a receipt per charge, and can cancel anytime.

Insurance Information