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TSAOG Customer Survey Highlights – July 2013

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When our patients have something nice to say about us, we like to brag about it!
Please enjoy some of the highlights from TSAOG’s July 2013 Customer Survey:

  • Dr Jacobs and all his staff are great including the front office staff!”
  • “For my surgery I used North Central Baptist and that turned out to be a most pleasant experience. What a marvelous hospital!!!”
  • Dr. Seidel was great; I am confident he will do everything he can to help me.”
  • Dr. Frank Garcia is a very meticulous physician and answered all my questions. Furthermore in answering my question he showed me the MRI.”
  • “This is an outstanding group of physicians and staff. Thank you for participating in my recovery.”
  • Dr. Marx has taken excellent care of me. He is one of the kindest doctors I have ever met.”
  • “You have the best office in town! It is run very well, the staff and doctors are wonderful.”
  • Dr. Rowland was very informative and made me feel relaxed and confident in the procedure to be performed.”
  • “Everyone was personable. I went to Spurs Lane when I first had knee issues and felt like I was just passed around and lost in a sea of clients. I was rushed through the whole process and was just shipped off to have an MRI done without really speaking with anyone. That’s not at all how I felt when I was at your practice today. Even from the initial call I felt better about the experience. The lady walked me through the process, asked which doctor I would like and explained the online form process. I was welcomed when I arrived and the gentleman that took us back to the room was kind. Dr. Kaiser walked me through everything and I had a clear understanding of what I need to do to get better.”
  • “The PT team is outstanding”
  • Dr. Ursone really listens and I never feel rushed.”
  • “Dr. Bergfeld was very personable and explained my procedure (and results) thoroughly. She’s the bomb.”
  • “Dr. Hennessy is a wonderful doctor and he suggested I go to physical therapy prior to surgery on my neck. That solved the pinched nerve problem without surgery.”
  • Dr. Balldin knows his stuff. Very impressive.”
  • Dr. Drukker was excellent!  Happy that I made appointment. Hopefully wrist problems will be resolved!”
  • Dr. Tolin & his staff are consistently excellent. Linda is a wonderful nurse!”
  • “I loved the comfortable atmosphere and the fact that everyone always had a smile on their face. It was comforting to know that they are happy with where they work thus making the patient feel comfortable”
  • “The most courteous staff at a medical facility that I have encountered in a long time as well as proficient in what they do. Especially Kathy Yates who helped me coordinate my surgery and my return visits.”
  • “My Dr. took care of me in a very professional manner as always. He explains all my results and concerns in the manner I always clearly understand. He went beyond my expectations on this visit. I thank him!” (Dr. Viroslav)
  • “Scheduling staff was amazing. My insurance was being difficult and your staff still fit me into a full schedule to address my fracture to relieve my pain”
  • Dr. Brown is very caring & understanding.”
  • “I saw NP Allison Rice. She was amazing”
  • “My husband had surgery and we were both very impressed with your practice. Everything was very efficient and ran so smoothly. The surgery itself has been better than we ever thought possible. I guess what we like most about your practice is the quality of your physicians.” (Dr. Woodbury)
  • “I would highly recommend Dr. Taber and Derek Harper to anyone that has had hip injuries or hip disease.”
  • “Today is my last physical therapy session, and I have finally taken time to provide feedback. Dr. Connor is great; makes feel I am not just another patient; a very focused man with a sense of humor, and obviously knows what he is doing; I have complete confidence in him. Chris, who runs the physical therapy group, is a great manager and it looks like his crew is happy with their work. Special note on Cindy, who runs the intake desk: she is extra good and I really connected with her. She deserves the highest recognition. Also, Andrea who also runs an intake desk, is really good and has always been really good to me. Michele, who assists me in the physical therapy regime should be recognized for being very high energy and is perhaps the most attentive person in the group. She is tireless in keep everything geared up by paying constant attention. Really great person. My thanks to John, who has filled in as my therapist on occasion, and I felt I was in the hands of someone who was very advanced in both the theory and application of the therapy. Thank you John. Last but not least, Monica has been my regular therapist for more than a year. I am extremely grateful to her for her dedication and inspiration. I hope SA Ortho will recognize they have this prized person with great healing powers. This is my only feedback, so rather than providing comments on every session, this commentary should be multiplied by more than 60 times representing all of my visits. Thank you all for making a significant improvement in my life. Be encouraged and inspired because you are making the world a better place, not just for me, but many, many others.”
  • Dr Burkhart is AWESOME”
  • “Dr. Gonzalez is very patient and answered questions completely for me.”
  • “Great doctors; good treatment staff” (Dr. Pace)
  • “Always great service from Dr Brenman
  • “Excellent doctors and service” (Dr. Hibberd)
  • “I got an appointment right away! I was in so much pain, I could barely walk. So It was great to be able to get an appointment so quickly!”
  • “The San Antonio Orthopaedic Group is extremely efficient and courteous. Along with N.C. Baptist Hospital caused the procedure to run smoothly from the start of the initial paperwork and consultation to release from out-patient surgery.”
  • “I love Dr Galindo! So kind, smart…and puts up with me! But I will NEVER wear SAS shoes!!”
  • “Convenient, helpful staff, really like Dr. Ochoa.”
  • “I have always been impressed with the level of professionalism, courtesy and respect I have always received here. The staff is genuine in their concern and really care about what they do.”
  • “I can never thank Dr. Bell, April, and Dr.Bell’s staff enough. I can’t ever say enough great things about Ken, Christina, Dina, Mark and Megan. They have been genuine in their care and concern for my welfare and rehabilitation. I am in their debt.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!


Please note: Spelling and punctuation errors may have been corrected for readability.

 


NOTE: We cannot provide medical advice or diagnoses without seeing a patient in person.

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