If you are experiencing flu-like symptoms (including fever, cough, shortness of breath, headache, muscle aches, runny nose, fatigue, and sore throat), please give us a call and we will be happy to help reschedule your appointment for a time when you are feeling better.
Yes, all TSAOG locations remain open for clinic and physical therapy visits. We also offer telemedicine consultations for those who would prefer to avoid an in office appointment.
For the safety of everyone involved, we are screening all patients and visitors prior to entry to any TSAOG clinic. This screening will include a temperature check as well as general health-related questions. If you are determined to be at risk based on this screening, your appointment will be rescheduled for a later date.
Yes. When you check in for your appointment, you will have the option to provide your cell phone number to the front desk so that you can wait in your personal vehicle. We will contact you when we are ready to bring you back to the exam room.
In order to maintain social distancing, keep our patient areas from becoming overcrowded, and limit exposure for our staff, we are no longer allowing visitors to accompany patients into the waiting room or exam room. Anyone who accompanies you to your appointment will be asked to wait in the car until your appointment is completed.
Many of our staff have been set up to work at home, but their phone lines are being forwarded, so you may reach them on the same phone numbers you normally use to contact them. Please note: our phone communications are somewhat limited in this environment (they may be only able to answer one call at a time vs. up to three lines in the office) and, as such, you may experience higher than normal need to leave a voicemail. This should be expected during this time, so please do leave us a voicemail. We are monitoring our messages and returning calls as quickly as possible. IMPORTANT NOTE: when our staff returns your call, it may register as a “private number” if they are working remotely. Please make sure to answer these calls to avoid an infinite game of phone tag!
Yes. In accordance with guidance from local, state, and federal authorities, we have resumed scheduling elective surgical cases. Please be aware, your surgical experience will differ from prior experiences. For example, we will not allow visitors to remain in the surgical facility. Parents/guardians of minor children and other unusual individual circumstances will be the only exceptions to this rule. The American Academy of Orthopaedic Surgeons (AAOS) has released FAQ’s in English and Spanish for patients regarding elective surgeries and COVID-19.
Your loved one will be asked to leave a phone number upon check-in so that we may communicate with him/her when you are in recovery. Your physician will call shortly after surgery and our nurses will call again when you are ready to go home. The nurses will give discharge instructions over the phone and will leave written instructions with your loved one when they arrive to pick you up.
Yes! The Texas Medical Board (TMB) has adopted an emergency rule which requires “a mask must be worn by both the patient and physician or the physician’s delegate when in proximity of the patient (meaning less than a 6-foot distance between the patient and the physician or the physician’s delegate).” In accordance with this rule and effective May 1st, any patient arriving for an appointment without a mask will be turned away at the door and rescheduled. Masks must also be worn by anyone over the age of 10 who is accompanying or visiting a patient.