TSAOG Orthopaedics & Spine has partnered with the HealthMark Group to manage requests for medical and billing information (ROI). All submissions to TSAOG will be handled and processed by the HealthMark Group. This collaboration aims to provide you with your medical records safely, quickly, and easily.
Paper Release of Medical Records Authorization Form
If you’re unable to use HealthMark’s online process, you have the option to access our paper form through the link below. After filling out the form in its entirety, you may return it by fax, mail, or by uploading it directly to HealthMark. Please note that a valid signature is required for all paper authorization forms. The fax number provided below is exclusively for patient requests.
Third-Party Requestors (Attorney or Insurance Companies)
All third parties must submit their specific request in writing and provide a HIPAA-compliant Authorization form with their request to Release Protected Health Information. If you are an attorney and submit a subpoena for medical records, please also submit an Authorization for Release of Protected Health Information form or a court order signed by a judge or magistrate with your request.
Healthcare Providers: If you would like a physician or facility to send your medical records to TSAOG Orthopaedics & Spine, please have the physician or facility fax your records directly to us at 1-866-644-0819.
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Provider / Care Team:
Select your provider from the drop‑down menu (Note: Only providers you have previously seen will appear.)
Office Location:
Select the office location you visited (Note: Only locations where you have had an appointment will appear.)
Subject Line:
Enter: “FMLA or Disability Paperwork Request”
Step 4: Enter the Required Message Information
In the message body, please include all of the following information:
Request Details
Clearly describe what you are requesting. Example: “I am attaching my FMLA paperwork and am requesting that the provider complete the forms by (MM‑DD‑YYYY).”
Start Date
Enter the start date of your FMLA or Disability leave (MM‑DD‑YYYY)
End Date
Enter the end date of your FMLA or Disability leave (MM‑DD‑YYYY)
Intermittent Leave (If Applicable)
Indicate whether intermittent leave is needed and provide a brief explanation.
Fees for Changes or Corrections
Please ensure all forms are complete and accurate prior to submission. Requests requiring revisions or corrections for reasons other than an internal processing error may result in an additional fee charged to the patient.
Name and Contact Phone Number
Include your first and last name and a current contact phone number in case additional information is needed.
Patient Portion of the Form
Your portion of the paperwork must be fully completed before submission for provider review and signature.
Step 5: Attach and Submit Your Paperwork
Attach the completed paperwork to your message
Click Attach, then Send, to submit your request
What Happens Next
The clinical coordinator for the provider’s care team will process your request and route the paperwork to the appropriate provider. You will be contacted once the paperwork has been completed and signed.
Your relationship to the patient (select from the drop down list provided)
Your first name
Your last name
Your phone number
Is this a mobile number? 0 Yes 0 No , click on the Continue button
You will see a notification that says… Check your email.
You will receive and email “Complete your portal account setup,” click on the Create My Account button
How to Request Radiology Images
From the TSAOG website, click on “Patient Portal” button.
After you have logged into the patient portal.
Click on Messages
Click on the “Start New Message” button.
Select “Another Topic”
Provider / Care Team: Select your Provider from the drop-down menu list. (Note: Only the providers you have seen will appear in this list)
Office Location: Please select an Office Location. (Note: Only the locations will appear that you have had an appointment at)
Subject: Enter “Request Radiology Images”
Message: Type your Message here. Message should include the following:
Example: I would like to request my radiology images for the past 2 years. Thank you. Enter your First Name and Last Name and a good contact phone number, in case they need to contact you.
Or you can request a specific date of service
Or you can request all images that you have had done.
The clinical coordinator of the providers care team will facilitate your access to the requested radiology images, which will be provided to you through the HIPAA-compliant radiology platform.
All morning appointments at our Brooks City Base location scheduled for 1/30/2024 are canceled due to unforeseen electrical issues.
WorkSmart at Grayson Heights Virtual Tour
TSAOG Schertz Virtual Tour
Ridgewood Video Tour
Cyndee White
Director of Human Resources
Cyndee White has worked in Human Resources for many years mainly in the restaurant and adult alcohol beverage industry prior to joining TSAOG in 2020.
Cyndee earned her degree in Human Resources in 2011 and earned her license in 2012 as a Professional in Human Resources. She grew up all over the country, New York and Indiana and settled in Texas in 2003. I guess you would call her a natural Texan now! Cyndee has four kids and four dogs so her life is always busy. She loves football, traveling and swimming or sitting on the back porch and relaxing every now and then.
Why does Cyndee love working for TSAOG? “Because it pushes me out of my comfort zone and allows me to explore new opportunities in an industry, I haven’t previously worked in. The culture and atmosphere are busy, crazy busy, but I wouldn’t change it for the world. I get to meet new people every day, get to help people every day and get to experience healthcare in a new way. I love engaging with my boss, my peers and my team.“
Brandunn J Hernandez
Human Resources Coordinator, joined TSAOG in June 2019.
Brandunn (Pronounced Brand-in) is from the small town of Pharr, located in the Rio Grande Valley of Texas. When he graduated High School, he moved to Houston and met his wife. They went back to the Valley but soon realized San Antonio was where they wanted to call home.
Brandunn started his career in retail, after about 6 years he decided he wanted to make more of a difference and joined the Physical Therapy world. He started with TSAOG as a PT Tech at our ROC location, after about two years he took a leap and joined the HR Team as one of the HR Coordinator’s.
Andrea Vega
Human Resources Manager
Andrea is from Somerset, TX, a small town just south of San Antonio. She completed her undergraduate degree at Colgate University in Hamilton, NY. Four years and a bachelor’s degree later she decided the snow, subzero temperature and lack of Mexican food was just too much for her and she moved back home to San Antonio!
In 2019, she started working for TSAOG as a Reception Specialist at our Mission Trails Clinic. Later, she joined the Human Resources department initially as an HR Assistant but continued her growth to her current role as the Human Resources Manager!
Noah Nicholson
Human Resources Coordinator joined TSAOG September 2021.
Noah is originally from Louisiana, where he went to school and got his bachelor’s degree in Health and Human Performance. In August of 2021 he moved to San Antonio with his wife and began looking for places to work. Not yet being certain of exactly which road he wanted to take; Noah applied to TSAOG to be a Physical Therapy Technician at the Schertz location where he stayed for around 5 months.
Although he enjoyed working at the Schertz location greatly, he realized Physical Therapy was no longer the path he wanted to take. Noah moved into the HR Coordinator role over at the Annex where he now assists in New Hire Onboarding and other administrative duties.
Angela Zendejas
Talent Acquisition Coordinator, joined TSAOG in August 2016 (for the 2nd time).
Angela is a San Antonio native. She originally joined TSAOG in 1998 and left in 2014 to continue her education. After earning a degree from the University of the Incarnate Word in 2015, Angela returned to her TSAOG family. She became part of the Compnow department and became the team lead.
When the position of Talent Acquisition Coordinator became available in February of 2022 Angela was beyond excited for the opportunity to recruit for the company that had always supported her over the years. She felt this was her chance to help grow our TSAOG family.
Angela loves spending time with her family. She has a passion for Art and painting. She also loves making celebration baskets for loved ones and friends.
Being part of the HR department makes it possible to meet and learn more about our employees (aka my TSAOG family) and I am grateful to be part of such a wonderful team.
Ericka LeGrice
Human Resources Generalist, joined TSAOG in July 2018.
Ericka is from a small town called Harlingen; born and raised there. She started working at Kohl’s about 4 years ago and was able to grow into different positions within the company. During that time, she moved to San Antonio in 2017. Since she has moved she has fallen in love with the city of San Antonio and never wants to leave.
In 2018 she started working as a Reception Specialist at the OI location. She immediately fell in love with TSAOG. Everything from the work environment to my coworkers, to decorating for Halloween and decorating for every Holiday for that matter. I knew at that moment I had found my work home.
About a year later Ericka started working as a Human Resource Assistant where she learned so much more about the Company and all the fun stuff TSAOG has to offer. A little while later she transitioned to a Recruiter role as the, “Talent Acquisition Specialist” where she gets to recruit for the surgery center positions and radiography.
