TSAOG Orthopaedics & Spine

TSAOG Customer Survey Highlights – March 2013

When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s March 2013 Customer Survey:

  • “Dr. Schroder […] is extremely professional, courteous and through. He is an excellent addition to your physician staff. We also thought highly of Debra Mendiola. She was always helpful.”
  • Dr. Balldin was wonderful!! I would highly recommend him to my family and friends!!”
  • “So glad to get the help for my back that I needed.” (Dr. Bergfeld)
  • “This practice is the first practice that I’ve been to that is 100% perfect. From the front desk to the surgeons and all the techs and the physical therapist they are all great.”
  • “Friendly staff and MDs who opt for the least traumatic therapies as first options.” (Dr. Hennessy)
  • “Totally professional service from start to finish. I could not be more pleased with the entire experience. Thank you so much!”
  • “Even though I live out of town, it is easy to get to and I always find a parking place. But, more importantly , the office staff and physicians are professional and cordial.” (OrthoNow Urgent Injury Clinic)
  • Dr Woodbury performed surgery on my son’s hand. Even my husband (who is hard to please) was completely happy with everything.”
  • “The staff in SAOG is wonderful and considering that we live 4 hrs away, we were able to be seen timely. But above all, i was very pleased that Dr. Randall Marx sees his patients from the beginning to the end of the appt., he isn’t one of those doctors that sees his patients and then passes them over to the PA or any other staff member. During our appointment, he seemed very confident in what he wanted to do during surgery and now that I’ve had my surgery, seeing Dr. Marx explain with total confidence on how the procedure went, gives us faith that we did make the right decision in leaving this surgery in Dr. Marx’s hands. I will highly recommend Dr. Marx to all our friends and family!!!”
  • “I enjoy coming to Dr. Brenman. He always answers my questions thoroughly and remembers information about me.”
  • Dr Bell is great. The best Ortho Dr I have had. Thanks for all. !!!!!!”
  • “Thank you for taking such great care of our son! he even told me that he thought Dr. Ursone was a very nice doctor. If you know my son, that is a big deal, Doctors can be pretty scary for him ;)”
  • Dr. Taber is #1 in my book. He did a hip replacement surgery 9 mo ago and literally gave me my life back.”
  • Dr. Ochoa is very much a realist and he seems to care about my ideas. His knowledge of percentages of recovery and success were astonishing.”
  • “I liked Dr. Viroslav and I feel he was very concerned about me and gave me his full attention and answered all of my questions.”
  • “Good and truly professional physicians.” (Dr. Valdez)
  • “Great Front desk and nursing staff and the physician is outstanding in terms of instilling confidence, diagnostics and follow up” (Dr. Tolin)
  • “The Doctors and staff are very friendly, knowledgeable, and helpful. I like the convenience of having all necessary services within the group’s offices – xray, CT scan, surgery center, etc.” (Dr. Rowland)
  • “Outstanding professional medical care.” (Dr. Pace)
  • “Love your doctors!! They take care of me!!!”
  • “The PT staff is the best!!! Phillip Trueman helped me through my first surgery and now and Keli Smith, Phillip, Tiffany are doing a great job for me!!!!!!!!! are helping me again”
  • Dr. Kaiser is top notch in my book. VERY SATISFIED WITH THE KNEE PROGRESS AT 8 WEEKS POST-SURGERY!!!!!!!!!!!”
  • “Dr. Jacobs is great, willing to do whatever he can to help you.”
  • “I have been with Dr. Hibberd from 2005 and from the start of our association have felt more safe and cared for than with any other physician.”
  • “Dr. David Gonzalez and his staff always treat me incredible always answer my questions”
  • “I have much confidence in Dr. Garcia.”
  • “Dr. M.J. Galindo is a very good doctor he listens to everything you say and does not try to diagnose you fast just to clear the room for the next patient. I feel I am very cared for by Dr. Galindo and the staff. Above and beyond service compared to other doctors’ offices, urgent care, and hospitals I have been to.”
  • “I liked everything. To be more specific I like that you do not have to wait too long in the waiting room. I like that you can see the appointments are on schedule. I like that the doctors see you very fast and you do not have to wait forever in a room. The care is specific to your needs and you are treated with a sense of urgency. Checking out is easy. I LOVE the patient portal it is very easy and makes updating medical records a breeze. Also I like the option of being able to pay online that is so AWESOME.”
  • “Dr. Drukker was efficient, yet caring. My visit was quick & as painless as possible.”
  • “I thank the Lord for my blessings, and for my good doctor. Dr. Connor should be encouraged for his good work.”
  • “I hope the staff and Dr. Burkhart know how their help and kindness during this time means very much to the patient.”
  • “The excellence of my doctor and the staff, as well as the impression that everyone enjoys working there.  Dr. Brown gives his patients the sense that he is totally focused on them when he is with them.  I never feel as though he is rushing my time, so I can accept the occasional wait.”

We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

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