TSAOG Orthopaedics & Spine

TSAOG Customer Survey Highlights – April 2013

When our patients have something nice to say about us, we like to brag about it!

Please enjoy some of the highlights from TSAOG’s April 2013 Customer Survey:

  • “Dr. Schroder was personable and thorough. He took the time to explain my injury and treatment.”
  • “It is a very comfortable and welcoming environment. Everything there is designed with the patient in mind. Love it”
  • Ortho Now is an awesome service. I love their efficiency and the way they take care of everything for you.”
  • Dr. Balldin has awesome bed side manners. He made my kids feel so comfortable and explained everything to them about their condition and everything to expect during the healing process. I will completely recommend him and the clinic to all the parents on my kids’ team.”
  • “great locations nice comfortable waiting areas, friendly staff, imaging on site, outpatient procedures on site, i have had more than one of your staff go out of their way to make me comfortable during my visits. I am suffering from sciatica and i am usually in extreme pain by the time i have ridden in the car to get to an appt. They notice and get me pillows or find an empty room so i can lie down. this seems like nothing but it is a big deal to me. thank you!”
  • “Dr Bergfeld and Mayra went out of their way to squeeze me in for severe pain from my back injury!”
  • “Vanessa & Dr Hennessy are the best”
  • “I was confident in Dr. Woodbury performing my hand surgery and I am happy with the outcome.”
  • Dr. Randall Marx is the best physician I have ever had in my entire life. He’s polite, but stern (as needed to get a point across), very sincere and makes me feel that he cares for me as a patient.”
  • “I was very impressed with the physical therapist, Mr. Trueman, who did my evaluation. He was not at all rushed and was very thorough and had useful and practical advice that I can begin using right away.”
  • “What really stands out for me about TSAOG is that the staff is extremely friendly and pleasant while still being professionally. From the time I arrived, the person who checked me in, the nurse, the doctor and the person who checked me out were all extremely pleasant. So much so that I almost felt like asking for an office manager before I left to tell them so. Thank you.”
  • Dr. Brenman has helped me and given me hope and a new life. He cares about helping me and he does an outstanding job doing what he does best. Yall have a winner working for yall.”
  • “I couldn’t ask for a better Doctor than Dr. Bell
  • Dr. Ursone took the time listen to me explain the history of my injury vs. having a staff member do so. He did a good job in explaining my treatment options. He is calm natured and expressed an interest in resolving my knee problems.”
  • “I have a lot of confidence in the providers. They did not rush into surgery and ensured realistic expectations on my part.”
  • Dr Taber has the unique, very specific knowledge required to fix my hip problem.”
  • “My wife is treated as a person with a problem and not a patient with a chart.” (Dr. Ochoa)
  • OrthoNow allowed me to be seen immediately rather than wait a week to schedule an appt. I feel like I will get well faster knowing why I was in so much pain.”
  • “I was nervous about surgery but the staff took care of me like family”
  • “All of your staff, but especially Dr. Viroslav, are attentive and do their best to please.”
  • “Very friendly and ACCESSIBLE staff. Doctors don’t hide behind nursing staff.” (Dr. Tolin)
  • “I can always be seen without delay. There are so many sub-specialists and I feel that my issues are appropriately addressed.” (Dr. Rowland)
  • “The wait time is always very short and my plan of treatment is always explained thoroughly. My questions and concerns are address quickly and thoroughly.” (Dr. Pace)
  • “Superb professionalism – they take their work seriously.”
  • “I have been treated by Dr. John Hinchey in the past and have used this group since 1956.”
  • “I call it the one stop shopping for my fix it shop. I have had foot surgery shoulder surgery and knee surgery there.”
  • Dr Bryan Kaiser has treated both my daughter and husband. I have complete confidence in his recommendation of treatment.”
  • “Dr. Jacobs is very thorough, Informative and caring”
  • “Liked the DR. Very much. Great attitude and manner.” (Dr. Hibberd)
  • “What a blessing to have Dr. Gonzalez on my team!”
  • “it was fast, clean and doctor was very clear” (Dr. Garcia)
  • “All appointments have been wonderful. Very little wait time. Desk Staff very courteous and professional” (Dr. Galindo)
  • “I wish you could teach all my Physicians how people should be treated.”
  • “Dr. Drukker is awesome! He has helped me so much. I am very grateful to him.”
  • Dr. Connor and his staff are topnotch. I always get the best of treatment during my office visits.”
  • “Dr. Burkhart and PA Haley will always occupy a special place in my heart/life. Thanks to them I have a shoulder that’s like new. Will highly recommend them to friends and/or others for top-quality, premium service/care.”
  • “[I like] the individual care and attention that Dr Brown and his NP provide to their patients.”
We encourage you to review and rate your experience with TSAOG.  The next time you visit us, please take the time to fill out our customer survey and you may see one of your comments online the next month!

Please note: Spelling and punctuation errors may have been corrected for readability.

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