Important Information Regarding Coronavirus (COVID-19)

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OrthoConnect Telemedicine

Visit with your doctor and get the answers you need from the safety of your own home!

All non-urgent orthopedic concerns are now eligible to be scheduled for OrthoConnect telemedicine consultations at TSAOG.

What is OrthoConnect Telemedicine?

Telemedicine is the process of using HIPAA compliant video applications to conduct appointments between patients and healthcare providers.

At TSAOG, we call our telemedicine service OrthoConnect because it connects you with your orthopedic physician and allows you to get the care you need, when you need it, from anywhere.

Why Telemedicine?

The benefits of telemedicine include safety and increased access to care for patients. At TSAOG Orthopaedics, the health and safety of our patients, our providers, and Team TSAOG is always our top priority. As we work to address the threat of the novel Coronavirus (COVID-19), we want to provide options for our patients to get the care that they need in a safe and timely way that respects social distancing guidelines.

Telemedicine consultations are the best way to do that for patients with non-urgent orthopedic concerns.

Who Can Be Seen Via OrthoConnect?

All non-urgent orthopedic concerns are now eligible to be scheduled for telemedicine consultations.

OrthoConnect consultations might include:

  • Discussing your new or existing musculoskeletal concerns with your provider
  • Checking your range of motion
  • Ordering any imaging or labs you might require
  • Reviewing the results of your previously ordered tests or scans
  • Monitoring your medications
  • Post-operative check ups

How Much Does It Cost?

Telemedicine consultations are billed to your insurance the same way that a visit to your doctor's office would be, so your financial responsibility will vary based upon your individual insurance coverage. During the COVID-19 pandemic, many commercial insurers have agreed to waive patient cost sharing for these appointments, but we encourage you to verify your plan's individual coverage for telemedicine prior to your appointment.

If you are uninsured and paying out of pocket for your telemedicine consultation, your cost would be $75 for a new patient visit or $50 for an established / follow up patient visit.

How Do I Schedule An OrthoConnect Appointment?

To schedule an OrthoConnect telemedicine consultation, please call us at 210-281-9595.

What Happens After I Schedule My Appointment?

After your appointment is scheduled, someone from your provider's team will call you to prepare you for your appointment. The team member will ask you what kind of device you have available for the appointment (smartphone, tablet, laptop/desktop computer) so they can determine the best way to connect with you.

You will then receive an email inviting you to join your telemedicine visit and, when instructed, you will click the link to connect with your doctor. 

To make the most of your OrthoConnect visit, please:

  • Allow access to the camera and microphone on your device.
  • Select an area with a strong and reliable internet connection, either through WiFi or a data cable connection.
  • Choose a private location with good lighting and minimal distractions.